We were delayed at check in for 30 minutes or so. There was one receptionist and she was trying to deal with a problem. The man complaining very calmly, was asking for the Manager, the manager didnt seem to want to come. eventually we were taken to a room, oops this was still occupied. we were taken to another room and this was ok but had a not very nice stain on the duvet cover. We had dinner at the hotel and this was ok, a little highly priced for the quality but a nice room and comfy seats.