Bernstorff Palace

We really liked the location and the staff on the front desk were really friendly and helpful. The coffee bar and cinnamon buns were delicious. The rooms were clean. The bathroom sink was appalling- no space for anything. The pictures on Expedia were deceptive- our room was certainly not anything like the room we were assigned.

When we booked the hotel was highly rated at 9.7. It was clean, newly decorated to a high standard, our junior suite was spacious enough for a city centre hotel. The staff were polite and helpful. Unfortunately the bar opposite played excessively loud outdoor music until 9pm when it moved indoors and although slightly less loud it continued to the early hours Rooms to the rear were very/too small and overlooked the courtyard with aircon/boiler drone.

I really wanted to like this hotel because there is a lot to like. The staff were consistently friendly, professional, and genuinely tried to help whenever we had an issue. Unfortunately, the air conditioning failed on multiple days. It was repaired once, only to fail again, leaving the room around 27°C, which made it very difficult to sleep. Staff confirmed that the hotel-wide AC system was experiencing issues and that many guests had complained. The hotel was fully booked, so moving to another room was not an option, although I am not sure how true this was for the first night. The Wi-Fi was also inconsistent. If the AC and Wi-Fi are working, I imagine this is an excellent place to stay. Unfortunately, based on my experience, I cannot rate it higher.