2/10 (非常に不満)
宿泊されたお客様
家族旅行
2019 年 9 月 6 日
気になった点 : スタッフとサービス
We had known that there were extra charges added to the bill before staying here but we had not expected just how much. We were charged an extra 250.12 euro at the end of our trip for 4 adults and 2 children. They have tried to charge us this amount twice. We are alerting the visa fraud team about this now. These charges are shocking considering we used our own internet and did not pay for wifi which I understand is very expensive. We were charged over 80 euro to rent bedlinen and towels!! Surprisingly this was not the worst part of our experience with this property. There is a charge if you do not clean various items in the house such as the BBQ grill and the fridge etc. Checkout is at 10am which meant we spent the second last day of our trip cleaning and packing which ruined the end of our stay. In addition they say you have access to a garden but we were told we were told we could not use it because of the robotic lawnmower! This was the worst rental experience of a well travelled family. We should have learned from the previous bad reviews. AVOID BOOKING THIS PROPERTY
宿泊されたお客様
2019 年 8 月に 6 泊滞在