Bergfelden Vacations from ￥261,578

Small rooms but good for 1 or 2 nights.

A friendly and cheerful welcome from the attentive desk staff helped start off our stay in this superb hotel. Room was air conditioned and spacious. Double doors and shutters helped keep the room quiet. The bathroom was spotless and it was good to have a fridge to use as well as coffee maker and kettle. The hotel is within easy walking distance of main attractions such as ten minutes to Cathedral; Petite France and the stupendous Modern Art Gallery. There is a lovely ambience in the hotel and lots of pleasant places to sit and relax around in the hotel. The staff were so lovely it made the stay

The least I expect from any hotel is to be able to control the room temperature. I followed the instructions on the thermostat as I wanted the room to be more comfortable and not so cold. I then went to bed expecting it to work, it did nothing to increase the temperature and I was cold most of the night. I did not call reception as I did not want someone coming to the room at that time. Next day I was told the hotel heating was OFF and offered a fan heater. This is not acceptable let alone from a supposedly 5 - star hotel. I asked for a room rate reduction and got NOTHING. Needless to say I will not be returning. Other bad points - 35 Euro breakfast must be the most expensive ever (I did NOT try it) - so for two that's 70 Euros. I had a good 2 course evening meal for about the same price (NOT in the hotel of course). The Jacuzzi was only just warm enough and so not really as expected. The staff were helpful in other respects but they need to get the basics rights. Location is good although if using Uber you have to walk the last part with your luggage.

Staff was not helpful when trying to check in or out. The staff refused to allow any new guests to check in prior to the 4 o'clock stated time causing a traffic jam of guests at the desk.