In all fairness we were a late check in, and found no one at the front desk - which was fine as they gave the number to call for assistance. The person that came to the front desk looked like a guested that was relaxing by the pool or lounge area, and almost was annoyed by us calling to get our keys to the room.
Room was clean, bedding was fresh.
Bathroom was clean, we only got 2 sets of towels for the family (we made it work).
No garbage can in the bathroom, and there were holes in the wall where the hairdryer used to be.
Lots of caulk in the corners, just painted over in a sloppy way along with the outlets.
This is maintenance not cleaning staff as room was tidy.
Breakfast was to be served between 7-10.
We went down at 9 and already the pans with eggs and sausages were empty and we needed to ask the lady if there would be more coming. Glad I did as after us three families with small kids came down to grab some breakfast and they were explaining to kids they will have to go with toast for breakfast.
Juice jar was empty too and she filled it 1/3rd just for it to be empty after 5 guests. Someone asked and she said there is no more juice. Which there was, she did not empty the jug she used to fill the guest jar.
All small things, that does not make you feel welcome.
Our key did not work with the pool area and there was a sign to ask staff for help. We did not feel comfortable asking after our experience for help anymore so we missed out on the pool too.
