Bella Luz

This is the second time I have stayed at this hotel and experienced no hot water. Each time the problem was resolved, but it was very inconvenient and surprising. This stay I also had difficulties with the phone and while there were two tv's in the room and neither were working. The front desk said they had had one other recent complaint similar to mine and would look into it. Lastly, the bathtub/shower was marked with a lot of rust and gave the appearance of not being clean. The ceiling was was in the same shape. I do not plan to return.

Only one elevator working all weekend which made it hard to get to/from your room. Room lights do not work well No covering over a window and it took 3 attempts to get it covered

Muy buen servicio todo muy limpio