屋外プール、営業時間 6:00 ~ 18:00、サンラウンジャー

ザ スモールヴィル ホテルの口コミ

5 out of 5
ザ スモールヴィル ホテル
Damascus Road, Badaro, Museum District, Beirut

口コミ

8.8

非常に良い

評価 10 - 183 件の口コミ中 100 件が非常に良い" "
評価 8 - 183 件の口コミ中 57 件が良い" "
評価 6 - 183 件の口コミ中 19 件が普通" "
評価 4 - 183 件の口コミ中 4 件が不満" "
評価 2 - 183 件の口コミ中 3 件が非常に不満" "

9.4/10

清潔度

8.8/10

スタッフとサービス

9.4/10

設備とサービス

9.0/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

10/10 (非常に良い)

ibrahim

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel and staff.
2024 年 4 月に 9 泊滞在
Linaからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your Feedback, Hopefully we will see you soonBest RegardsLina MasriCluster Assistant Reservations Manager

10/10 (非常に良い)

Risal

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was a very good stay
2024 年 4 月に 1 泊滞在
Linaからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your Feedback, Hopefully we will see you soonBest RegardsLina MasriCluster Assistant Reservations Manager

6/10 (普通)

Maher

家族旅行
Slow staff, but good
2024 年 3 月に 1 泊滞在
Mazen Saabからの返信 (投稿日 : 2024 年 3 月 13 日)
Thank you for your review.

10/10 (非常に良い)

Jil

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent!! Top choice
2024 年 2 月に 1 泊滞在
Linaからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear M. JilThank you for your feedback, Hopefully we will have the Pleasure of welcoming you back at the Smallville Hotel Soon

10/10 (非常に良い)

maurice

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wow!!! I have to tell you I’ve been to 98 countries over 350 times. So I use hotels a lot. The staff at Smallville have become such a family away from home and the hotel itself is immaculate. Anytime I go to Beirut I usually stay here 1-2 nights of my trip. Love this place!!! Maurice
2024 年 2 月に 1 泊滞在
Linaからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Mr. MauriceThank you for your wonderful Review, it is our pleasure to welcome you at the Smallville Hotel, Hopefully you will see you soon.Best RegardsThe Reservations Department

2/10 (非常に不満)

vicken

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
payed twice online for expedia then at the reception (don’t know who’s responsible expedia or the employee at smallville). you have to give your car for the valet by a sudden annoying decision from the administration so carrying the luggage and walking for a mile is a must cz no near parking place. btw (i waited 15 minutes at the entrance and there was no valet.
2024 年 2 月に 1 泊滞在
Mazen Saabからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear [Customer's Name],I sincerely apologize for the inconvenience you experienced during your recent stay at Smallville. Unfortunately, you encountered issues with double payment and a lack of valet service. I understand how frustrating and inconvenient this must have been for you.I assure you that your feedback has been noted, and we take this situation seriously. We will investigate the matter thoroughly to determine whether the responsibility lies with Expedia or the employee at Smallville.Furthermore, I apologize for the sudden decision regarding the valet service and the lack of nearby parking, which forced you to carry your luggage and walk a considerable distance. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.We will make every effort to address these issues promptly and provide you with a satisfactory resolution. Our team will get back to you as soon as possible to discuss the matter further and find a suitable solution.Once again, please accept our sincerest apologies for the inconvenience you experienced. We appreciate your understanding and patience.Best regards,

10/10 (非常に良い)

HENRI

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
excellent hotel and very convenient place
2023 年 8 月に 4 泊滞在
Linaからの返信 (投稿日 : 2023 年 9 月 5 日)
Dear Mr. HenriThank you for your reviewBest RegardsLina MasriCluster Assistant Reservations Manager

8/10 (良い)

francois

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Linaからの返信 (投稿日 : 2023 年 9 月 5 日)
Dear Mr. HenriThank you for your reviewBest RegardsLina MasriCluster Assistant Reservations Manager

10/10 (非常に良い)

Bassem

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic service, everything was on-point, highly recommended.
2023 年 8 月に 8 泊滞在

10/10 (非常に良い)

Nisrine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The highlight of this hotel is its staff- extremely helpful, attentive, friendly and professional. You ask for something one second the other it’s in your room. Vibey hotel.
2023 年 6 月に 1 泊滞在
Mazen Saabからの返信 (投稿日 : 2023 年 7 月 17 日)
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that our staff was the highlight of your stay and that they provided you with helpful, attentive, friendly, and professional service.We take great pride in ensuring that our guests have a comfortable and enjoyable stay, and we are delighted to hear that our staff was able to provide you with prompt service and fulfill your requests quickly.We appreciate your kind words and are happy to hear that you found our hotel to be vibey and enjoyable. We will continue to strive to provide the best possible experience for our guests.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.

10/10 (非常に良い)

Dina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 4 月に 5 泊滞在
Mazen Saabからの返信 (投稿日 : 2023 年 7 月 17 日)
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that our staff was the highlight of your stay and that they provided you with helpful, attentive, friendly, and professional service.We take great pride in ensuring that our guests have a comfortable and enjoyable stay, and we are delighted to hear that our staff was able to provide you with prompt service and fulfill your requests quickly.We appreciate your kind words and are happy to hear that you found our hotel to be vibey and enjoyable. We will continue to strive to provide the best possible experience for our guests.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.

8/10 (良い)

Bashar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall a great hotel, some issue with thr fixtures and drainage in the bathroom, but nothing serious. Had a couple of ants show up during my stay, again nothing serious. Room service food could use an upgrade for sure, tried a variety of options and was less than impressed.
2023 年 6 月に 5 泊滞在
Mazen Saabからの返信 (投稿日 : 2023 年 7 月 17 日)
Thank you for sharing your feedback about your recent stay at our hotel. We are glad to hear that you had a great stay overall.We appreciate your feedback regarding the issues with fixtures and drainage in the bathroom, as well as the presence of ants during your stay. We apologize for any inconvenience that this may have caused, and we will address these issues to ensure that they do not happen again in the future.We also appreciate your feedback regarding the room service food. We take guest feedback seriously, and we will review our food options and make improvements to ensure that our guests have a better experience in the future.At our hotel, we take great pride in providing exceptional service and ensuring that our guests have a comfortable and enjoyable stay. We appreciate your feedback and hope to have the opportunity to welcome you back soon for an even better stay.Thank you for choosing our hotel.

10/10 (非常に良い)

Zeina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 4 泊滞在
Mazen Saabからの返信 (投稿日 : 2023 年 7 月 17 日)
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had a positive experience and appreciate your kind words.At our hotel, we strive to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay. It is our pleasure to know that we succeeded in making your stay a pleasant one.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.

10/10 (非常に良い)

JENANNE、sherwood

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent staff and rooms are large and comfortable
2023 年 6 月に 1 泊滞在
Mazen Saabからの返信 (投稿日 : 2023 年 7 月 17 日)
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had a positive experience and appreciate your kind words.At our hotel, we strive to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay. It is our pleasure to know that we succeeded in making your stay a pleasant one.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、客室の快適度
2023 年 5 月に 1 泊滞在
Mazen Saabからの返信 (投稿日 : 2023 年 5 月 29 日)
Dear Valid Guest,Thank you so much for taking the time to share your experience with us on Expedia. We are thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations.Your feedback is incredibly valuable to us, as we strive to continuously improve the quality of our services and facilities. We will be sure to share your kind words with our team, as it will serve as a great source of motivation for us to continue providing exceptional service to our guests.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future.Warm regards,

10/10 (非常に良い)

Hassan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 3 泊滞在
Mazen Saabからの返信 (投稿日 : 2023 年 5 月 29 日)
Dear Valid Guest,Thank you so much for taking the time to share your experience with us on Expedia. We are thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations.Your feedback is incredibly valuable to us, as we strive to continuously improve the quality of our services and facilities. We will be sure to share your kind words with our team, as it will serve as a great source of motivation for us to continue providing exceptional service to our guests.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future.Warm regards,

10/10 (非常に良い)

Aditya

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awesome 5 day stay
Great new hotel with city central location, very friendly staff. Overall amazing experience.
2023 年 5 月に 4 泊滞在
Mazen Saabからの返信 (投稿日 : 2023 年 5 月 15 日)
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

10/10 (非常に良い)

ghassan

2023 年 4 月に 3 泊滞在
Mazen Saabからの返信 (投稿日 : 2023 年 5 月 15 日)
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards, [Your name/Hotel Name]

6/10 (普通)

Fouad

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Parking was extra, but I wasn't told that at check in, they hit me with it at check-out time. It would have been nice to know ahead of time.
2023 年 3 月に 3 泊滞在
Mazen Saabからの返信 (投稿日 : 2023 年 4 月 3 日)
Dear Mr, Fouad,Kindly note that in the amenities section of Expedia, we mention that the parking fees are for an extra charge of USD 3 NET per 24 hours.we apologize for the inconvenience and hope to see you in the near future.Best Regards

10/10 (非常に良い)

Pedro

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Staff makes you fell at home,very nice breakfast and excellent coffe. The view from the rooftop pool is amazing and the room huge, clean and modern. If you wanna be happy just come here. No doubt if I come to Lebanon, which will happen for sure, I will definitely stay here again.
2023 年 2 月に 2 泊滞在
Mazen Saabからの返信 (投稿日 : 2023 年 4 月 3 日)
Dear Valued Guest,we would like to thank you for your review and we welcome you in the near future.Best Regards,

8/10 (良い)

Nnenna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Helpful staff. Superhero themed hotel. Small indoor pool which was what I truly needed. Basic breakfast but filling. Great burger restaurant downstairs.
2023 年 1 月に 3 泊滞在
Berthe Barakatからの返信 (投稿日 : 2023 年 2 月 13 日)
Thank you for you Feed back hope to see you soon

10/10 (非常に良い)

Rayane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent
2022 年 11 月に 3 泊滞在
Mazen Saabからの返信 (投稿日 : 2023 年 5 月 15 日)
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

10/10 (非常に良い)

Maya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A practical and fun spot with professional staff
2022 年 9 月に 5 泊滞在
Berthe Barakatからの返信 (投稿日 : 2022 年 10 月 12 日)
Thank You Maya you are always welcome to our Hotel.

10/10 (非常に良い)

MOHAMAD

2022 年 9 月に 3 泊滞在
Mazen Saabからの返信 (投稿日 : 2023 年 5 月 15 日)
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

8/10 (良い)

Khaled

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 9 月に 1 泊滞在
Mazen Saabからの返信 (投稿日 : 2023 年 5 月 15 日)
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

8/10 (良い)

John

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 2 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 9 月 26 日)
Dear Mr. John,Thank you for your feedback and we hope to welcome you in the near future.

10/10 (非常に良い)

JENANNE、sherwood

2022 年 6 月に 2 泊滞在
Mazen Saabからの返信 (投稿日 : 2023 年 5 月 15 日)
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

10/10 (非常に良い)

Wael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel
2021 年 12 月に 3 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

10/10 (非常に良い)

宿泊されたお客様

2021 年 6 月に 1 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2021 年 6 月に 1 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2021 年 1 月に 2 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

8/10 (良い)

Mitja

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stylishes Themenhotel
Sehr stylishes Themenhotel (Superheroes aus Cartoons), was dem Aufenthalt eine spezielle Note gibt. Sehr aufmerksames, nettes Personal und modern eingerichtete Zimmer. Added value: Schön dekorierte Bar im Erdgeschoss und trendy Restaurant im 16. Stock mit tollem Blick auf die Stadt.
2020 年 8 月に 3 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 (非常に良い)

Matthew

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing rooftop pool
Comfortable modern rooms, with all the amenities. a business traveller requires. Amazing roof top bar and pool area to unwind. Good breakfast options. Good location .
2019 年 11 月に 2 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Just excellent , location, service , quality , prices ...
2020 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2020 年 2 月 8 日)
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

10/10 (非常に良い)

Gabriella

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 3 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nice, but not worth the price
Cute, quirky themed hotel. I give top marks to the room itself as it was comfortable and very well equipped. Location was not great, not much around. Front desk staff were efficient and friendly, however i went to the top floor restaurant and had terrible service on both occassions. For the price i think you can do much better in Beirut.
2019 年 11 月に 3 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is unique. Modern and cozy at the same time. There is a superhero theme across the hotel, which is very cool. Rooms are comfortable and light. Cleanliness is spot-on. There is a small variety of restaurants and bars, but everything was very good. Good breakfast, nice snacks and drinks in the top floor, with nice views of the city. Staff exceeds any expectations. They are genuinely friendly and helpful. Extremely helpful I would say. I'm happy with our experience in this hotel and cannot recommend more. Really impressed with their level of service.
2019 年 9 月に 3 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 (非常に良い)

Patricia、Montreal, Canada

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The best service we receive in Lebanon! The staff super professional and nice. I really recommend this hotel that is well located in Beirut.
2019 年 8 月に 1 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

6/10 (普通)

Lama

良かった点 : 清潔度、客室の快適度
2019 年 8 月に 2 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

8/10 (良い)

Carole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 8 月に 3 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 (非常に良い)

Sabina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Accogliente
Accogliente, ottima colazione
2019 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2019 年 9 月 3 日)
Dear Mrs.Sabina, Thank you for taking the time to review our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2019 年 7 月に 4 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 (非常に良い)

Zakaria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotell
Bästa hotellet jag varit på hittills mycket bra mat väldigt rent och jätte bekvämt
2019 年 7 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2019 年 9 月 3 日)
Dear Mr. Zakaria, Thank you for taking the time to review our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 (非常に良い)

Zakaria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bra hotell
Jag hade det jätte bekvämt och trivdes mycket bra rekommenderar starkt till den som vill bo bekvämt
2019 年 7 月に 2 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay amazing hotel and staff would definitely stay there again
2019 年 7 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2019 年 9 月 3 日)
Dear Sir, Thank you for taking the time to review our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 7 月に 4 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

6/10 (普通)

Jade

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
overall, the hotel has a quite an interesting. It is high tech relative to hotels in Lebanon, comfortable and spacious room, nice décor and amenities to fulfill your needs. The area that management should pay better attention to is the service. The team is young, eager, but lacks the skillset and customer engagement that would make this hotel a winner. Perhaps management should invest in improving training for customer facing staff to serve customer needs better. It happened that while we were there, they were hosting a wedding. Obviously, with all the commotion, the staff was overwhelmed, and some calls to the front desk were left unanswered and heard comments that I should come down to the lobby to be served. This I find unacceptable.
2019 年 7 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

2019 年 6 月に 2 泊滞在
Super Mazenからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 (非常に良い)

宿泊されたお客様

出張, カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. Immaculate. Friendly. Great location. Thanks!
2019 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2019 年 5 月 29 日)
Dear Sir, Thank you for taking the time to review our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated and your concerns were taken into consideration. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2019 年 5 月 26 日)
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager