2/10 Terrible
Nathalie
Traveled with group
Apr 23, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved a room at SL through Expedia 3.5 weeks prior to staying.We arrive at 8 pm, where the co-owner and an employee (sitting outside in the dark) greet us.Instead of checking into the main building, they ushered us towards a back building.They told us we were upgraded for the night!
Turns out they overbooked.This "upgrade" had a shared space (TV, kitchen, and dining areas).The employee was living in this building, with his own bedroom and bathroom.Co-owner reassured that this area was safe and all the doors were locked.She told us that no one could enter this area except the employee, who we were expected to share the space with.
Our room had a mattress with a quilt and blanket (no sheets).We found makeup stains and grass clippings on the bed.For warmth, we were provided a dusty portable heater.There also was an avocado under the bed.There was no WIFI.The bathroom was across the hall from our room.You stood in 3-4 inches of water while showering because of drainage issues.Of course, the bedroom and bathroom had NO LOCKS!!!
While we were getting ready at 8am the next morning, 3 men came in through one of the doors that co-owner said was locked the night before.Confusion and terror ensued!My friend yelled for them to get out because co-owner said this was a private area.At breakfast, we were upgraded to the bigger room in the main house for our 2nd night.Although at this point, I feel it's more to reduce any negativity and less about my state of security and comfort.
Nathalie
Stayed 2 nights in Mar 2024