Batuan Kaler Vacations from ￥135,590

The staff were extremely friendly and helpful — whenever we had a problem, they solved it within 10 minutes. When we went on day trips, they prepared breakfast for us to take away. We ordered our breakfasts the day before, and in the morning they came to the villa to prepare everything fresh. The villa was very clean, although it could use a bit of renovation. The massages we ordered to the villa were excellent and also cheaper than those offered nearby. The location is great too — close to restaurants and in a quiet, pleasant area. Overall, the staff are absolutely amazing and made our stay truly enjoyable!

Amazing private pool with spa. Loved the privacy of our villa and pool, and room service. The food in the restaurant was not great when you eat at the restaurant - eat off site for breakfast (the breakfast buffet is flavourless) or order to your room. Great restaurant close by.

Great staff, particularly Nofi and Romi (spelling?) at the front desk. Wonderful room, restaurant and area. Worth getting a private pool room. Tour was great with Nofi and the offering with Romi. Thanks to all the staff. We really enjoyed our stay.

The property was absolutely stunning, the staff were amazing.

Sanctoo villas is beautiful accommodation and the people there are wonderful. We stayed for three nights in total and stayed in the “llama room”. I’m not sure what classification of room this is as it’s not actually what we booked. Word of caution. We booked a family suite and included the ages of the children in the booking (6 and 9) and were charged as such. When we arrived the suite has one bed and we were expected to sleep in one bed with the four of us. There was a sofa they offered to put a sheet onto at an extra charge but this wasn’t suitable. We paid to upgrade our room in the end but this would have been a real problem if that wasn’t available. Other than that, the zoo is great, the pool is lovely and the grounds are beautiful and well kept. The lemur apartments were a real treat. They are in the zoo so you are right in with exotic birds, lemurs and a wallaby. A real treat (be prepared for an 0600 wake up call though from the animals. This room specifically) The chef is awesome. The food was beautiful. Everything we ate was of high quality and there are a good few children’s options. The serving and reception staff are a credit to the hotel and our girls loved talking with them. It’s billed as a 5 star hotel and there are some minor bits that stop that. Can’t charge to room, they do a 3for2 beer offer, we ordered two but didn’t see the offer and they didn’t make us aware charging for 2 with no third. In room drinks average etc.