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Reviews of Beverly Hotel Batam

3.5 out of 5
Beverly Hotel Batam
JL Raden Patah No.12, Lubuk Baja, Batam

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 32 reviews" "
Rating 8 - Good. 14 out of 32 reviews" "
Rating 6 - Okay. 3 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 4 out of 32 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Mohamed Kotharisa, Singapore

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Stayed 2 nights in Dec 2023
Response from Taromi Anggara Front Office Manager on Dec 27, 2023
Dear Mr.Muhammad, Thank you for taking the time to share your feedback from your visit to Beverly Hotel Batam. We are delighted to read from your review that you had enjoyed your recent stay with us, It is always a pleasure to have you as our guest and on behalf of all the Beverly Management , I look forward to welcoming you back.

8/10 Good

Muhammad Amirul Ihsan Bin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from onw of the room i booked doesnt have a mini fridge, everything else was great. The staffs are nice snd property is clean.
Stayed 2 nights in Dec 2023
Response from Taromi Anggara Front Office Manager on Dec 27, 2023
Dear Mr.Muhammad Amirul Ihsan, Thank you for taking the time to share your feedback from your visit to Beverly Hotel Batam. We are delighted to read from your review that you had enjoyed your recent stay with us, It is always a pleasure to have you as our guest and on behalf of all the Beverly Management , I look forward to welcoming you back.

8/10 Good

Ashraff

Stayed 5 nights in Aug 2023
Response from Taromi - Front office Manager on Sep 25, 2023
Dear Mr. Ashraff, Warmest greeting from Beverly Hotel Batam, We thank you for Coming to Beverly Hotel Batam, and really appreciate for your nice comment . Hope we can see you soon again and serve you here in Beverly Hotel Batam. Best Regards, Taromi AnggaraFront office manager

8/10 Good

Ashraff

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The staff is pleasantly courteous
Stayed 2 nights in Aug 2023
Response from Taromi - Front office Manager on Sep 5, 2023
Dear Mr. AshraffWarms greetings from Beverly Hotel Batam.Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us.We look forward to your next stay.Your Faithfully,Taromi AnggaraFront Office Manager

10/10 Excellent

joe

Stayed 2 nights in May 2023
Response from Taromi - Front office Manager on Sep 5, 2023
Dear Mr. AshraffWarms greetings from Beverly Hotel Batam.Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us.We look forward to your next stay.Your Faithfully,Taromi AnggaraFront Office Manager

8/10 Good

CHEE KWONG

Liked: Cleanliness, staff & service, property conditions & facilities
Wifi is excellent. However Pool is down. A surprise that a 4 star hotel does not have a hair dryer whereas most of the hotels have.
Stayed 1 night in Mar 2023
Response from Taromi - Front office Manager on Sep 5, 2023
Dear Mr. Chee KwongWarms greetings from Beverly Hotel Batam.Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. Regarding hair dryer , you can request on our reception by dial "0".We look forward to your next stay.Your Faithfully,Taromi AnggaraFront Office Manager

2/10 Terrible

Lian Choon

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience,room dirty and smelly

6/10 Okay

Pua

Traveled with group
Disliked: Cleanliness
Hotel rates
Price is good with swimming pool/breakfast. With free shutter. Driver is helpful. With I house massage in the room. Some comments, 1st day , room is smoky smell, toilet smell too. Bedsheet also not very clean. The counter staffs do not communicate with night shift staff. Booked massage but did not take in the booked. Said spa in the spa room, ended up at the room. At the end of the day, before checkin , asked for water but was rejected because we are checking out! WHAT! For breakfast, staff do not care the cleanliness of the stations and the food is not replenish even there are more guest coming in. Have to remain them. I think there are room for improvement .
Stayed 2 nights in Oct 2022

10/10 Excellent

Sabrina

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean and cozy. The staffs are also friendly and helpful.
Stayed 4 nights in Oct 2022

10/10 Excellent

Freddy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in May 2020

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Aircon did not work, sweaty night sleep. Room smelled of fish and cigarettes.
Stayed 3 nights in Feb 2020

8/10 Good

JennyChua, Malaysia

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff were very helpful and kind.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Overall fairly good. Room aircond control was difficult to set. Location was just passable.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for only a day, so can't say much. But overall the hotel is great.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The wall between rooms are so thin so that you can hear conversations from other guests.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away!
Terrible. Definitely not coming back. Rooms not ready @ 1530. And try to offer me smoking room and booked non-smoking room. Go somewhere else for your money.
Stayed 1 night in Nov 2019

8/10 Good

koh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
location not so convenience, staff are friendly ,room are clean
Stayed 1 night in Nov 2019

10/10 Excellent

Sim Moh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Friendly And helpful front desk staff (Ms ECMA and others) that went extra miles. Keep it up!
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Tan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

feek, Singapore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. Relatively quiet. The swimming pool is a tad small, but comfortable amenities.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For its price it is a really good option. Hotel is relatively new and nicely renovated. Staff are friendly and helpful. Lift is a little small but not a problem. Toothbrush, soap and shampoo provided though the bottle is a little small. Only issue I had with the hotel was that the shower didnt really have hot water. When turned to the hottest, the water was lukewarm at best. Breakfast spread was decent.
Stayed 2 nights in Oct 2019
Response from Shena on Oct 31, 2019
Dear Valued Guest Thank you very much for staying with us and taking time to share your comments. We are delighted that you were impressed with our facilities and services. Our goal is to make the customers happy, satisfied, and have memorable experiences during your stay in Beverly Hotel Batam. We are looking forward to see you again and welcoming you back on your next visit. Thank You

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast n polite staffs，provide free shuttle service to major shopping areas
Stayed 3 nights in Aug 2019
Response from shena on Sep 16, 2019
Dear Valued Guest Warmest Greeting From Beverly Hotel Batam Thank you for kind review and all lovely comment about our hotel very much look forward to welcoming you again to the hotel in the future . Thank You Regards Shena (E-Commerce )

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay at your own risk
Cleanliness zero.
Stayed 3 nights in Jul 2019

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from shena on Sep 4, 2019
Dear Valued Guest Warmest Greeting From Beverly Hotel Batam Thank you for kind review and all lovely comment about our hotel very much look forward to welcoming you again to the hotel in the future . Thank You Regards Shena (E-Commerce )

10/10 Excellent

KevinWS, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a relatively convenient spot, where you can take Gojek or Grab to nearby malls with 12k RP. The hotel is very new and the rooms are super spacious and comfy. Staff are super helpful as well, especially Andriy from front desk and Andi from Bell Service. The variety for the breakfast could be improved, and they can also speed up their food replenishment. If you come down for breakfast after 9am, the options are pretty limited. Overall it was still a great experience at the hotel and will definitely come back again.
Stayed 2 nights in Jul 2019
Response from shena on Sep 4, 2019
Dear Mr. Kevin Warmest Greeting From Beverly Hotel Batam Thank you for kind review and all lovely comment about our hotel very much look forward to welcoming you again to the hotel in the future . Thank You Regards Shena (E-Commerce )

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is spacious and bed is big. Morning breakfast limited choice and can be improved further
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Sheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and comfortable, however we couldn’t find the light switch
Stayed 1 night in Mar 2019
Response from Mita on May 3, 2019
Dear Guest, Warmes greeting from Beverly Hotel Thankyou for choosing our hotel. we'll glad to serve you in our property. we'll see for your next visit. Thankyou

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
다른분들이 올린 후기랑 너무 달랐던 경험
직원들은 친절하였으나 객실 목욕탕 청소상태 엉망이었고(세면기에 정체모를 자국과 욕조도 마찬가지) 방은 방음이 안되어 옆방에 아주머니들 떠드는 소리 다들려서 한방에 같이 있는 느낌 들정도 였음.최악은 주말에 하는 BBQ Dinner 먹을게 일단 별로없는데 있는 음식도 기본적인것들도 너무 퀄리티 떨어짐. 맨밥과 간장소스만 세그릇 먹음. 후기보고 예약하는 편인데 이건 너무 별로었음.
Stayed 1 night in Nov 2019