2/10 (非常に不満)
acilma
グループ旅行
2025 年 8 月 10 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I rarely leave negative reviews, but my recent stay at the Koi St. Kitts Hotel was so bad, I had to take a minute to calm down before writing this. Hands down, one of the worst travel experiences I’ve ever had.
From check-in, it was a disaster. The front desk agent wasn’t warm or welcoming—she was juggling other guests mid-conversation with me. She even asked for two IDs because I had another person in the room. In all my years of traveling, I’ve never been asked for that. Then, when she asked if I was a Hilton member, I said yes but didn’t recall my number. The process dragged on so long I had to ask if I was finished, only to be told she was “multitasking.” All while flies buzzed around the lobby.
The next day at 3:00 AM, my room alarm inexplicably went off, followed by a constant buzzing or banging—either from the fridge or next door. I reported it immediately. It was never fixed.
When I returned to my room later that day, there were no fresh towels and nothing had been replenished. After calling the front desk, housekeeping eventually arrived—with the most hostile, unprofessional attitude I’ve ever seen. She actually asked if I was going to make the bed or if she had to do it, then complained it was the end of her shift and she didn’t know why “this was now her problem.” Her tone was so aggressive, I shut my door and called the front desk again. No guest should feel unsafe in their own hotel room.
The hotel’s solution? A free breakfast. Not a room discount, not a late
acilma
2025 年 7 月に 3 泊滞在
