"I booked the top grade rooms with king sized beds. Instead, we were given rooms with two double beds each.
No coffee maker nor kettle
Our room had a bath but no plugs in either the bath nor the sink
The shower gel, shampoo and conditioner dispensers were all empty
The over bath shower water was cold.
The air conditioning was excellent in that the room was baltic but we were unable to turn it down and so were really cold.
A positive was that breakfast was both varied and plentiful and the staff were really lovely
Overall I expected more for a booking that was expensive"