施設の正面

ルーム メイト カルラの口コミ

4 out of 5
ルーム メイト カルラ
Caller de Mallorca 288, Barcelona

口コミ

9.2

とても素晴らしい

評価 10 - 834 件の口コミ中 557 件が非常に良い" "
評価 8 - 834 件の口コミ中 210 件が良い" "
評価 6 - 834 件の口コミ中 53 件が普通" "
評価 4 - 834 件の口コミ中 9 件が不満" "
評価 2 - 834 件の口コミ中 5 件が非常に不満" "

9.4/10

清潔度

9.4/10

スタッフとサービス

8.8/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

6/10 (普通)

Hitoshi

良かった点 : 清潔度、施設のコンディションと設備
しっかり頼んだタクシーが、呼ばれてなかった。交換してはくれたが、ドライヤーが発火し、煙が出たのでビックリした。
2024 年 5 月に 5 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Hitoshi,Thank you for letting us know about your concerns. We apologize for the inconvenience caused by the issue with the taxi service and hair dryer. Your safety is our priority. We will investigate both issues in detail and take measures to prevent incidents like this from occurring in the future. We take your feedback seriously and hope we have the opportunity to provide you with a smoother and more enjoyable stay. If you have any further questions, please contact us directly.Regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 3 月に 1 泊滞在
Ramon Bielsa - Front Desk Agentからの返信 (投稿日 : 2020 年 3 月 12 日)
Dear Anonymous, thank you very much for this great review! It was a pleasure to host you and we hope to see you again in our beautiful Barcelona!

10/10 (非常に良い)

meimei、東京

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
バルセロナで二泊しました。 思ったより駅から遠かったが、モダンな雰囲気はとても気に入ったしホテルの周りに美味しいレストランもあり、もっと長く滞在したかったと思うほど満足できるホテルでした。
2020 年 2 月に 2 泊滞在
Ana Garrido - Front Deskからの返信 (投稿日 : 2020 年 2 月 28 日)
Dear Meimei! Thank you so much for sharing your great experience here in Carla to everyone! We are happy to know that you have enjoyed our location close to many restaurants and sightseeing. Next time you must come more than two nights to have fun in our beautiful city :) Best regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 1 月に 1 泊滞在
Rosa Fernández - Front Desk Managerからの返信 (投稿日 : 2020 年 1 月 22 日)
Thank you for giving us the 5 stars! We love to know you felt comfortable during your time in Barcelona with us. We are looking forward to seeing you soon! Kind regards

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
チェックインしてお部屋に入ると、happy honeymoonのカードとケーキが用意されておりました。 お気遣いいただきありがとうございます。 お部屋も広く清潔で、バスタブもありましたので、とても快適に過ごせました。 フロントには24時間スタッフがいらっしゃいましたので、安心できましたし、いつも通りかかると挨拶してくださいました。 また宿泊する際はルームメイト系列を使用したいと思います。
2019 年 12 月に 3 泊滞在
Ana Garrido - Front Deskからの返信 (投稿日 : 2019 年 12 月 21 日)
Dear Anonymous, Thank you so much for your kind words from Carla :) Congratulations again for your honeymoon!! We are glad to know that yoy have enjoyed your stay with us. We would like to see you very soon!! Regards!!

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
清潔で静かな部屋でした。各人ルームキーをもらえるのもよかったです。これでバスタブがあれば完璧。
2019 年 9 月に 5 泊滞在
Room Mate Carlaからの返信 (投稿日 : 2019 年 10 月 26 日)
この素晴らしいレビューをありがとうございました! すぐにお会いできることを楽しみにしています。 :)

10/10 (非常に良い)

宿泊されたお客様

出張, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊費と施設のバランスがとてと良かった。歩いて数分でスーパーマーケット、レストラン街、トラムの駅があるのに、周辺はとても静か。 食洗機と洗濯機の取説が欲しかった。
2019 年 8 月に 2 泊滞在
Room Mate Carlaからの返信 (投稿日 : 2019 年 10 月 26 日)
この素晴らしいレビューをありがとうございました! すぐにお会いできることを楽しみにしています。 :)

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフがとてもフレンドリーでいい。観光地やメインストリートに近く便利。
2019 年 8 月に 2 泊滞在
Ana Garrido - Front Deskからの返信 (投稿日 : 2019 年 8 月 30 日)
Dear Anonymous! Thanks for sharing your experience in Carla. We are glad to know that you have enjoyed our location close to many attractions and our staff. Best regards!!

6/10 (普通)

宿泊されたお客様

2019 年 8 月に 2 泊滞在
Rosa Fernández - Front Desk Managerからの返信 (投稿日 : 2019 年 9 月 6 日)
Dear Valued Guest, Thank you so much for sharing this feedback following your stay with us. We would definitely love to welcome you back whenever life and travel bring you back to Barcelona! Sincerely,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 6 月に 4 泊滞在
Rosa Fernández - Jefa de Recepciónからの返信 (投稿日 : 2019 年 7 月 4 日)
Dear guest, Thank you very much for taking the time to review your stay. I am grateful for you taking the time to share your experience. We hope and look forward to the next time we can welcome you to Room Mate Carla. Thank you again for choosing to stay with us on this occasion! Warm regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
きれい。
部屋はきれいに改装されており サクラダファミリアやカサミラも徒歩圏内 またパン屋やスーパーも近くにあり便利でした。
2019 年 4 月に 2 泊滞在
Rosa Fernández - Jefa de Recepciónからの返信 (投稿日 : 2019 年 7 月 4 日)
ゲスト様 まずはじめに、Room Mate Carlaでの滞在について意見をお寄せいただきありがとうございます。 私たちの素晴らしいロケーション、サグラダファミリアから数ブロックは、あなたの旅行の強みの一つであったことを知ってうれしいです。 次回のバルセロナ旅行でまたお会いしましょう。 よろしく、

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
フレンドリーで親切なスタッフ。部屋は狭いけど、清潔でオシャレ。バスタブはありません。歯ブラシとスリッパはないので持っていきましょう。
2019 年 4 月に 3 泊滞在
Erika Cazstilloからの返信 (投稿日 : 2019 年 5 月 5 日)
Dear Anonymous! Thanks for sharing your experience with us! We have slippers and bathrobe, aswell as toothbrush upon request :) Next time do not hesitate to ask us for it! Best regards

8/10 (良い)

PaPi39

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
市場や駅に近くメインストリートにももちろん近い
2019 年 1 月に 4 泊滞在
Erika Castillo - Front deskからの返信 (投稿日 : 2019 年 2 月 6 日)
Dear PaPi39! Thank you very much for your review! We hope that you have had a nice time with us and that you keep nice memories of your trip in Barcelona! Have an awesome week and come back soon! Carla misses you ;)

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ロケーション抜群の4星ホテル
グラシア通りまで直ぐ。カサミラ、カサ・バトリョも徒歩圏内、サクラダファミリアも一駅なので歩けなくもない。インテリアもモダンで素敵なホテルでした。お風呂が付いてたのでゆっくりできました。
2018 年 8 月に 5 泊滞在
Ángela Carbóからの返信 (投稿日 : 2018 年 8 月 27 日)
Dear Anonymous, Thanks for leaving your comment. It is a pleasure to read that you found the hotel very modern and charming. We are glad that you could relax in the bathtub and enjoy all the wonderful architecture of Gaudi that are within walking distance of the hotel. We hope to see you soon at the hotel and give you a warm welcome. Best regards, Ángela Carbó. Front Desk

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great view!!
We stayed 2nights.and upgraded the room categoly.then we could have terrace and nice view of saglada familia!!when i go to BCN,i want to stay here again!!
2017 年 9 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best Hotel ever!
I stayed 3 nights.This was 3rd time that I visit to Barcelona.This hotel was comfi and close to go to sightseeing.the room could see saglada familia in the balcony.
2017 年 7 月に 3 泊滞在
Reception Teamからの返信 (投稿日 : 2017 年 7 月 26 日)
Thanks for staying with us. We appreciate your feedback!

8/10 (良い)

女一人旅、東京

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
安全で快適なホテル
スタイリッシュでモダンなホテル、外観からは想像がつかないほど部屋は明るく清潔。 スタッフも若くて親切。重い荷物を持って歩くには駅から少々遠い。部屋もちょっぴり狭めだが、ボットやお茶のサービスは抜群。

6/10 (普通)

Shuichi

気になった点 : 清潔度
色々とアクセスが良かった。

10/10 (非常に良い)

Luis、middle village

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 7 泊滞在

6/10 (普通)

Patricia

良かった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I chose this property because of the location, I know Barcelona somewhat and I wanted to be centric yet not in a crowded part of town. This hotel was perfect! The staff is super sweet and the breakfast buffet is pretty amazing, especially on the day you’re leaving back home! Pretty affordable too!
2024 年 5 月に 5 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you so much for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay with us. Your kind words mean a lot to our team and serve as a great motivation to continue providing excellent service. If your travels bring you back to our area, we would love to welcome you again. Please do not hesitate to reach out if there is anything we can assist you with in the future. warm regards! :)

8/10 (良い)

Alexei

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Good location and nice personnel, the room is quite clean and beds are comfy. The air conditioning is barely working unfortunately, and the bathroom is quite old, when someone flushes in the other room above you it creates huge noise.
2024 年 5 月に 3 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Alexei, Thank you for sharing your feedback with us.We are delighted to hear that you appreciated our central location and found our staff friendly. Thank you you also for mentioning the cleanliness of the room and the comfort of the beds in our hotel.We apologize for any inconvenience caused by the issues you experienced with the air conditioning and the noise from the neighboring room. Your feedback is valuable, and we will address these matters to ensure a more comfortable stay for our guests in the future.We hope to welcome you back for an improved experience on your next visit.Warm regards,

10/10 (非常に良い)

Hoss

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome stay here. Very convenient as it is very centrally located and i was able to walk to the main sites. I only needed a taxi when heading to the airport. Staff was very friendly and helpful.
2024 年 5 月に 2 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Hoss,We are thrilled to hear you had an awesome stay with us. It is fantastic to know that our central location made exploring the main sites easy for you, and we are happy our staff could assist you throughout your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience.Warm regards,

6/10 (普通)

Begum

グループ旅行
気になった点 : スタッフとサービス、設備とサービス
Rooms walls are so thin and you can hear every NOISE! Hotel’s location is very NOISY! My WIFI did not work for many times. Our room key cards did not work for a few times. Staff was NOT friendly. Room supplies were very poor, mini bar was very EXPENSIVE. Room was very noisy. So I don’t recommend this hotel
2024 年 5 月に 3 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Begum,Thank you for taking the taime to share your feed-back about your recent stay in the hotel. We apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us, and we take your concerns seriously. We will address the issues with our staff to ensure a better experience for our guests in the future. We appreciate your input and regret that we did not meet your expectations. If you reconsider, we would love the opportunity to welcome you back and provide a more enjoyable stay.Warm regards,

10/10 (非常に良い)

Shawn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ideally located. Walkable to all sites and shopping. Very professional and friendly staff. The property is modern and in excellent condition. I recommend you opt for the buffet breakfast, as it's fantastic!
2024 年 5 月に 2 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Shawn,Thank you very much for your review.We are delighted to read that you found our location convenient and our staff professional and friendly. We really appreciate your recommendation and hope to welcome you back for another fantastic stay.Regards,

8/10 (良い)

Janice、Dallas

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed our stay. One suggestion: please provide a list of restaurants within walking distance of the hotel. Every time I asked the desk clerks for restaurant recommendations, I was met with blank stares. It was, as though, the clerks had never been asked for restaurant recommendations in the area.
2024 年 4 月に 3 泊滞在
Annaからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Janice,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay at Room Mate Carla.We apologize for any inconvenience regarding the lack of restaurant recommendations provided by our desk clerks. Your suggestion is valuable to us, and we will certainly work on improving our services in this aspect. We understand the importance of providing guests with helpful information about nearby dining options.In the meantime, we will ensure to compile a list of restaurants within walking distance of the hotel for the convenience of our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Best regards. - Anna. Front Desk.

6/10 (普通)

Lon

グループ旅行
良かった点 : 施設のコンディションと設備
Convenient - good location - nice breakfast - staff not exceptionally friendly - could have made a positive difference as we stayed 5 days - had to request room to be re-cleaned
2024 年 4 月に 5 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Lon,Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel's location convenient and enjoyed the breakfast. However, we apologize for any shortcomings in the friendliness of our staff during your stay. Providing excellent service is important to us, especially during longer stays, and we regret if we fell short of your expectations in this regard. Additionally, we apologize for the inconvenience of having to request a room to be re-cleaned. Your comments will be shared with our team to ensure that we make improvements where necessary.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.

8/10 (良い)

Carlos

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice small room with a beautiful large terrace. Shower and toilet a bit inconvenient as they are inside the room separated only by a thin glass door. The big problem is that we asked for an early taxi to be reserved as we had to take an early morning flight, we asked for a taxi at 5:30AM. The receptionist, a man from Peru, failed to register our request and the taxi was not there. We had to wait for another taxi to arrive.
2024 年 4 月に 1 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Carlos,Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed the room. However, we apologize for any inconvenience caused by the layout of the shower and toilet, as well as the miscommunication regarding your early morning taxi request. Providing reliable service, especially for early morning arrangements, is a priority for us, and we regret that we fell short on this occasion. Your feedback is important and we will address the issue with our reception team to ensure better communication and service in the future. We appreciate your understanding and hope to have the opportunity to welcome you back again in the near future.

10/10 (非常に良い)

Karen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, friendly and helpful front desk. Really nice breakfast and bar too!
2024 年 4 月に 6 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Karen,Thank you for taking the time to share your experience of your recent stay with us. We are thrilled to read you found our location to be great and that you enjoyed the friendly and helpful service provided by our front desk team.We look forward to welcoming you back for another enjoyable stay in the future.

6/10 (普通)

Kelley

2024 年 4 月に 3 泊滞在

8/10 (良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall nice space. Cool decor
2024 年 4 月に 1 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear JenniferThank you for sharing your feedback on your recent stay with us. Creating a comfortable and aesthetically pleasing environment for our guests is important to us, and we are glad you appreciated our efforts in this regard.Your feedback is very important to us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 (非常に良い)

BERTHOLD

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff and views
2024 年 4 月に 3 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Berthold,Thank you for taking the time to share your experience of your recent stay with us. We are happy to read that you had a positive impression of our staff and enjoyed the views during your time with us.We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 (非常に良い)

Kathryn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, loved having a balcony, Carlos at the front desk was always helpful.
2024 年 4 月に 5 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Kathryn,Thank you for sharing your experience of your recent stay with us. We are delighted to hear that you enjoyed our location.I am especially pleased to hear that Carlos at the front desk provided you with helpful assistance. Providing excellent service to our guests is our priority, and we are glad he contributed to making your stay enjoyable.We hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 (非常に良い)

Jimin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location Staff were helpful and kind
2024 年 4 月に 2 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Jimin,Thank you for taking the time to share your experience of your stay with us. Ensuring our guests feel welcomed and supported is our priority, and we're delighted that our staff succeeded in providing you with excellent service.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 (非常に良い)

ALFREDO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful property in a great location. Staff was attentive and helped us with suggestions and guidance. The room was awesome with a nice partial view of la Sagrada Familia.
2024 年 3 月に 5 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for sharing your experience with us!We are delighted to hear that you enjoyed our beautiful property and its excellent location. It is great to know that our staff could assist you with suggestions and guidance during your stay and that you found the room awesome, especially with its nice partial view of La Sagrada Familia. We hope to have the pleasure of welcoming you back in the future!Warm regards,

8/10 (良い)

Yiqin

グループ旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Overall the hotel is very nice located, and the room is spacious with high ceilings (I got an upgrade on the spot, also because I stayed only for one night). However, considering it’s a 4 star, I would say the hotel is okay, some stains on the carpet, leather of the mattress falling off a bit, staff was helpful but not all the time…
2024 年 3 月に 1 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Yiqin,Thank you for sharing your experience with us. We are pleased to hear that you appreciated the hotel's central location and the room. However, we apologize for any inconsistencies you encountered during your stay. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 (非常に良い)

Garibaldi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellence location , walking distance to everything , staff very helpful and rooms very comfortable
2024 年 3 月に 5 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for your feedback!We are thrilled to read you appreciated our excellent location, within walking distance to everything, that our staff were helpful and that you found the rooms very comfortable. We look forward to welcoming you back soon!Best regards,

10/10 (非常に良い)

Sabine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really nice place! Excellent breakfast, friedly staff.
2024 年 3 月に 3 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Thank you for your positive feedback!We are thrilled to hear that you enjoyed your stay with us. It is wonderful to know that you appreciated our excellent breakfast and experienced friendly service from our staff. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,

10/10 (非常に良い)

Evangeline

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a great stay for 2 nights. Staff very courteous & helpful. Hotel is close & convenient to everything you need while on vacation. Will definitely stay here again when in Barcelona.
2024 年 3 月に 3 泊滞在
Franからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Evangeline:We are pleased that your stay was great.Undoubtedly, when you return to Barcelona we will be proud to offer you our best service again.Kind regardsFran Garcia

10/10 (非常に良い)

Manuel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent property
2024 年 3 月に 4 泊滞在
Franからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Manuel:It was a pleasure to have been able to serve you. We hope you have the opportunity to return to our hotel to allow us to continue offering you our best service.Kind regardsFran García

8/10 (良い)

ALESSANDRO

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel 4 stelle in posizione eccezionale tra la Sagrada Familia e Casa Batllo. Comoda alle fermate della metro. Hotel moderno e pulito, personale molto cortese. Da migliorare la colazione. Se potete scegliete camera con affaccio sulla strada, quelle classic danno su corte interna molto piccola e senza nessun tipo di vista. Manca purtroppo bidet.
2024 年 3 月に 4 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Thank you for your feedback. We are glad you enjoyed our hotel's central location and our friendly staff. We will consider your suggestions for improving breakfast and apologize for any inconvenience regarding the room view and the absence of a bidet. We hope to welcome you back for an even better experience in the future.Best regards,

10/10 (非常に良い)

Garen

良かった点 : 清潔度、スタッフとサービス
The staff at this hotel were so friendly and helpful. They made our stay so enjoyable and comfortable.
2024 年 3 月に 6 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
We greatly appreciate your kind words! It brings us joy to read that our staff's friendliness and helpfulness contributed to making your stay enjoyable and comfortable. Providing exceptional service is our top priority, and we are delighted that we did enhance your experience with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,

10/10 (非常に良い)

Serkan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super location, very good service, best staff !
2024 年 3 月に 3 泊滞在
Carlos Amaya- Front desk agent からの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Serkan, We are delighted with your recent comment regarding your last stay with us. were thrilled that you enjoyed the breast location and the good service provided. We are looking forward to welcoming you again in Room Mate Carla and making your stay unforgettable. Best wishes, Carlos AmayaFront desk agent

8/10 (良い)

Kirsty Victoria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel has recently been refurbished and is lovely. The breakfast was beautiful and loads of choice. Beds were comfortable and room lovely and clean. The only bad point is the bathroom door - it didn't shut properly and had no lock on it. It was a glass door so i think they have gone for style over substance. Otherwise highly recommended!
2024 年 3 月に 3 泊滞在
Carlos Amaya - Front fdesk agent からの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Kirsty. We thank you for your recent comment regarding your stay with us. we are thrilled you enjoyed our delicious breakfast, service, location and cleanliness of our rooms. We are looking forward to welcoming you again in Room Mate Carla to go beyond in the guest service experience. Best wishes. Carlos AmayaFront desk agent

4/10 (不満)

Helena

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 3 泊滞在
Carlos Amaya - Front desk からの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Helena, Thank you so much for scoring us! Carlos AmayaFront desk gent

10/10 (非常に良い)

Akio、Roanoke

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sophisticated room design and hotel and friendly staff
2024 年 3 月に 2 泊滞在
Annaからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Akio,Thank you for your wonderful comments on our sophisticated room design and friendly staff. Your satisfaction is our ultimate goal, and we're happy to have met your expectations. We can't wait to welcome you back for another fantastic experience.

10/10 (非常に良い)

Philip

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loved it.
Staff was great. Gave recommendations where to go and what to see. Would stay here again.
2024 年 2 月に 6 泊滞在

6/10 (普通)

Beth

気になった点 : 施設のコンディションと設備
This is not a 4-star hotel. You can tell it might have been at one time but now it’s sort of shabby. The location is good if you want to walk to many of the sites and there are some good restaurants nearby, but it is also on a very busy street so if you are a light sleeper this wouldn’t be a good fit.
2024 年 2 月に 10 泊滞在
Juan J. Blázquez - FOH Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Thank you for sharing your feedback with us. We appreciate your observations about our hotel. While we strive to maintain high standards, we apologize if your experience did not meet your expectations. We understand your concerns about the condition of the property and the noise level from the busy street. Your comments will be shared with our team for further review and improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Best regards,

10/10 (非常に良い)

Stephane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 9 泊滞在
Carlos Amaya - Front desk agent からの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Stephane, Thank you so much for scoring us. Carlos Amaya - Front desk agent

10/10 (非常に良い)

Aurelian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tutto ok
2024 年 2 月に 1 泊滞在
Carlos Amaya - Front desk agent からの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Aurelian, We are thrilled you had a nice experience while staying in Room Marte Carla. Were looking forward to welcoming you again and making your stay pleasant. Best wishes., Carlos Amaya Front desk agent