DO NOT STAY HERE. It's not SAFE. I WAS DISCRIMINATED AGAINST & THEY CALLED THE POLICE FOR NO REASON.
This was my second stay at this hotel, & it confirmed that my first experience was not an isolated incident. I was racially profiled, harassed, and treated with extreme disrespect, primarily by a male manager.
The only reason I returned was because there are very limited pet-friendly options. When I arrived, I was ignored at the front desk & had to approach staff myself, which also happened during my previous stay.
On checkout day, I spoke directly with a manager and explained that I would be checking out late. He told me I could pay for a half day, and I agreed. While I was out, I received an emergency call that my dog’s tumor had reopened, was bleeding, & needed immediate veterinary care. I returned around 5:00 PM ready to pay.
Instead, another manager began yelling at me, falsely accused me of refusing to check out, and said, “You always make trouble,” which is not true. He changed the terms, refused Expedia payment, demanded direct payment, and called the police even though I was calm and cooperative. Even the police said I could not be charged a full day.
He refused to give his name, stated on camera he would disrespect me, attempted to search my phone, and withheld my belongings. This experience was humiliating, discriminatory, and unacceptable. What a low budget hotel with incompetent staff who can barely understand English or comprehend basic communication and issues.
