施設内の設備

ザ ウェスティン ボルチモア ワシントン エアポート - BWIの口コミ

4 out of 5
ザ ウェスティン ボルチモア ワシントン エアポート - BWI
1110 Old Elkridge Landing Rd, Linthicum Heights, MD

口コミ

8.6

非常に良い

評価 10 - 1002 件の口コミ中 573 件が非常に良い" "
評価 8 - 1002 件の口コミ中 233 件が良い" "
評価 6 - 1002 件の口コミ中 98 件が普通" "
評価 4 - 1002 件の口コミ中 55 件が不満" "
評価 2 - 1002 件の口コミ中 43 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Seleta、Brooklyn

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy check in room was clean and the hallways had a really nice scent. Was central location to where I needed to be and close to Cracker Barrel which was my first-time dining there. What an experience!!
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Sharon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was good
2024 年 5 月に 2 泊滞在

6/10 (普通)

Marie Lourdes

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Having to pay for parking
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Johnnie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Property was nice our room had a crack in the sink and the lighting in the room was dark other than that great stay
2024 年 5 月に 2 泊滞在

8/10 (良い)

Eric

家族旅行
Other than the sink draining extremely slow and the water not getting hot, all else was well.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Dana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I love this location. The staff was great as usual. The beds are super comfortable.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Christopher

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything was great
2024 年 5 月に 1 泊滞在

6/10 (普通)

Alex

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Sam

出張
良かった点 : 設備とサービス
Great service staff always 💯👍
2024 年 4 月に 3 泊滞在

6/10 (普通)

Crystal

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
Bed was EXTREMELY firm…there was a pubic hair in my shower that did not belong to me…there is no 24/7 complimentary coffee bar In The lobby…hallways are very narrow for someone with two suitcases. Hallways accommodate light travelers with minimal gear as they have tight corners. Rooms And bathroom are a nice size…
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Ornita

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was my forst time staying at Westin and I loved every moment of my experience here. The staff was wonderful and the shuttle driver was just as wonderful. I cant wait to schedule another booking for my next vacation to visit family.
2024 年 5 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 (非常に良い)

Claudia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 5 月 3 日)
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 (非常に良い)

Kaleema

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Be mindful that you have to pay for parking. This was a last minute booking. Everything was available and accommodating.
2024 年 4 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 (非常に良い)

Joel

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent.
2024 年 4 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 (良い)

Fatai

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

CARLA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 4 月 22 日)
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 (非常に良い)

KHRISTAIN

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 4 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you so much for your 5-star review! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 (非常に良い)

barker

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place
2024 年 3 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 (非常に良い)

Aaron、Lodi

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and happy place.. staff was very welcoming
2024 年 4 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 4 月 11 日)
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

8/10 (良い)

Jason

2024 年 3 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 4 月 4 日)
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

8/10 (良い)

Daliah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Property Management からの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

4/10 (不満)

Yovany

Malo
2024 年 3 月に 2 泊滞在
Property Management からの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 (非常に良い)

Dan

2024 年 3 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 (非常に良い)

Christopher、Philadelphia

2024 年 3 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 (非常に良い)

Regina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay, great view!
2024 年 3 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 (非常に良い)

Sherry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and bed is super comfortable.
2024 年 1 月に 3 泊滞在
Property Management からの返信 (投稿日 : 2024 年 3 月 25 日)
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 (非常に良い)

Fernanda

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Todo espectacular en el Restaurante Paola! La mejor ✨
2024 年 3 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 3 月 25 日)
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

6/10 (普通)

Lia

良かった点 : 清潔度
I picked this hotel for it's proximity to the airport. It is about ~7-10 minutes from the airport without traffic. Shuttle runs 24 hours on the half hour. The hotel really needs to address the strong mildew/mold problem coming from the pool. Before the front desk agent even notified me that the pool would be closed, the smell hit me in the face upon entering. It also made me feel nauseous while working out. The location is secluded away from any walkable restaurants or stores so you are subject to the price gouging of sundries. Bring your own food, or try the restaurant. The restaurant did not take cash during my stay. Room seemed tidy, but not the cleanest, I did not feel as if my bedding was fresh.
2024 年 3 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for sharing your honest feedback with us Lia. We are saddened to hear that we missed the mark on your recent stay. We sincerely apologize for the issues you encountered with our pool area. This is certainly not the experience we want our guests to have and we can assure you that we'll be addressing your concerns immediately with our team. We hope you feel able to visit again so that we can restore your faith in The Westin Baltimore Washington Airport.

10/10 (非常に良い)

Raina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 (非常に良い)

Anna

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Professional, knowledgeable,and friendly
2024 年 3 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 (非常に良い)

Marlon

2024 年 3 月に 2 泊滞在
Property Management からの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 (普通)

Zahra

カップルで旅行
気になった点 : 設備とサービス
Location is convenient to airport. Staff was rude and dismissive. Parking location is inconvenient to hotel entrance.
2024 年 2 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 (普通)

Timothy

気になった点 : 清潔度、スタッフとサービス
Very slack on getting room cleaned
2024 年 3 月に 3 泊滞在
Property Management からの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 (非常に良い)

Gregory

2024 年 3 月に 2 泊滞在
Property Management からの返信 (投稿日 : 2024 年 3 月 25 日)
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 (非常に良い)

Raven

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely rooms, friendly staff, quick and efficient check in and check out process. Would definitely stay again.
2024 年 3 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for sharing your positive experience with us and with your fellow travelers Raven! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 (普通)

April、Baltimore

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
Getting to the hotel was tricky. It’s tucked away. But once you figure it out, location is actually pretty decent, close to a lot of things. You need a car though. The walk from the hotel to food places is not one that I would consider safe because of the car traffic patterns. Rooms were clean, quiet. Housekeeping staff is wonderful. Netflix/YouTube apps didn’t work. We chose the hotel because we like Westin’s beds and it had a pool and hot tub. When we checked in, we were told that the pool and hot tub were closed and apparently had been closed for a month. There was nothing on the hotel’s website to state that, and we had checked before booking. But the front desk agent insisted it’s announced on the site. Couldn’t find it though when I asked to be shown where in the site it’s listed. Basically, the front desk lied and got caught in it. New cook in restaurant, and food was flavorless (service was excellent). Hopefully, will improve with time. sundries store had decent selection, very high prices for alcohol, and it does need to be cleaned. My kid picked up a butterfinger that was furry from all the dust on it. I don’t want to know how long that had been there. Gave it to the front desk for disposal, but it threw everything else on the shelves into question.
2024 年 2 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for taking the time to share your feedback April. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience guests have come to expect. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

6/10 (普通)

kairee

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
disappointed that this was a 4 star hotel, I’ve had a better time at ‘3 star’ places. there were no robes, the indoor pool was down, breakfast wasn’t included, room service options were lackluster (only chips or champagne) you have to pay quite a bit for parking everyday. just a meh stay, ill stick with my other hotels.
2024 年 2 月に 2 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for taking the time to share your feedback Kairee. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

4/10 (不満)

Marisia

良かった点 : 清潔度
気になった点 : 設備とサービス
Pool was closed for maintenance which main reason for stay
2024 年 2 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for your review Marisia. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

8/10 (良い)

Ferid

2024 年 2 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 (非常に良い)

Essence

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 (非常に良い)

Christina

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Would stay again!
Room was spacious and comfy and looked just like the picture! Great pressure and heat on the showers. Quiet, clean. The in-house restaurant offered a quick bite and the bartender was so kind and accomodating (I wish I would've gotten her name).
2024 年 2 月に 2 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

2/10 (非常に不満)

Darren

気になった点 : 清潔度
2024 年 2 月に 2 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 (非常に良い)

Christina

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean, contemporary and friendly
Clean and contemporary. Comfortable beds, blackout curtains made for a good night's rest. Very close to airport but noise isn't an issue. For sure staying here again.
2024 年 2 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 (非常に良い)

Duane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing stay would definitely recommend
2024 年 2 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 (非常に良い)

Nathan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
2024 年 2 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 (非常に良い)

Suzanne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Jason check me in, very helpful, awesome person. Have stayed here before and will stay again.
2024 年 2 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Have stayed here many times over the years. It’s always clean, beds are always comfy. It’s a nice quiet location. The only negative I could say about this last stay was that the food quality for room service was not great. I ordered a pasta dinner that tasted like a freezer section microwave meal.
2024 年 2 月に 2 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you for sharing your feedback with us. While we're happy that you enjoyed your overall visit, we apologize for the issues you experienced with our food quality. We truly appreciate your comments as we're always looking for opportunities to improve our guest experience. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.

10/10 (非常に良い)

Alicia

2024 年 2 月に 1 泊滞在
Property Management からの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 (非常に良い)

Nancie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful comfortable amenity-filled great hotel, decor and room details and restaurant all excellent. Front desk staff: Superb! Greeted me, helped me, fast and most warmly and graciously. Gave full attention, listened, radiated 'Welcome, we are glad you are here!". Called down with question about the room, a lamp with a hard-to-find switch; another fine guest services person talked me through it and made it funny and another positive connection. And now my cool lamp is on. good to be here.
2024 年 2 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 2 月 5 日)
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as warm and welcoming service. It would be an honor to welcome you back again in the future!