スイート キングベッド 1 台 ハーバービュー | 部屋からの景観

ザ ロイヤル ソネスタ ハーバー コート ボルチモアの口コミ

4.5 out of 5

口コミ

8.6

非常に良い

評価 10 - 1524 件の口コミ中 886 件が非常に良い" "
評価 8 - 1524 件の口コミ中 339 件が良い" "
評価 6 - 1524 件の口コミ中 147 件が普通" "
評価 4 - 1524 件の口コミ中 84 件が不満" "
評価 2 - 1524 件の口コミ中 68 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

6/10 (普通)

Akiko

2022 年 5 月に 2 泊滞在

10/10 (非常に良い)

Christa、Moundsvillew

カップルで旅行
No complimentary breakfast
2024 年 5 月に 1 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 5 月 26 日)
Hello Christa. We are glad you enjoyed your stay with us. Thank you for the feedback and more important for choosing us as your hotel of preference. We look forward to hosting you again soon!

6/10 (普通)

Javier

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
They don’t have room service
2024 年 5 月に 2 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 5 月 26 日)
Hello Javier. Thank you for your feedback and the opportunity to host you at our property. We look forward to seeing you again soon!

6/10 (普通)

Megan

良かった点 : 清潔度
2024 年 5 月に 2 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 5 月 26 日)
Hello Megan, Thank you for choosing us a destination for your visit. We look forward to an opportunity to host again soon.

10/10 (非常に良い)

Stuart

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was fine. The place was clean and well kept up. Everyone of the staff were helpful.
2024 年 5 月に 1 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Stuart. We are very pleased the property and experience was to your liking and expectations. We were glad to host you and look forward to a return visit soon!

10/10 (非常に良い)

Prakash

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Harbor View room has a great view of the Inner Harbor
2024 年 5 月に 3 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Prakash. We are glad to hear you loved the beautiful rooms we have overlooking the Inner Harbor. We look forward to your return visit to enjoy the great views!

8/10 (良い)

Derwin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel but service was mediocre.
2024 年 5 月に 2 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 5 月 22 日)
Good morning Derwin. I am sorry to hear about the poor service you received during your stay with us. My apologies for that experience. Should you be looking to visit the area again, please let me know how I may better enhance that stay in line with expectations. Thank you.

4/10 (不満)

John、stony brook

気になった点 : 施設のコンディションと設備
Heat was broken in room
2024 年 5 月に 2 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Chaneena

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a nice stay, the rooms are clean. The pool is nice.
2024 年 5 月に 2 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

dominic

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice stay
2024 年 5 月に 2 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Brittiny

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Adam

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

8/10 (良い)

Kenneth

2024 年 5 月に 1 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Christa

家族旅行
Lovely hotel and very friendly staff!
2024 年 5 月に 1 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

DeAnne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our check-in desk person, Melody, was very friendly and efficient.
2024 年 5 月に 3 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

8/10 (良い)

Luis

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beautiful hotel. Great location with great views of the Inner Harbor. Staff is not welcoming or friendly, but they get the job done. Valet parking took forever! Overall a good stay.
2024 年 5 月に 1 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Paul

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location, quiet at night even though it's right near the main highways coming into the city. Convenient to AVAM and the children's museum, which is what I came for!
2024 年 5 月に 1 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 5 月 4 日)
Hello Paul. We are very pleased we met your expectations. Thank you for choosing us a destination of choice and look forward to hosting you again on your future visits!

8/10 (良い)

Mary

良かった点 : 清潔度、スタッフとサービス
It was centrally located. Beautiful views. Staff was terrific. Rooms need some work. Our room the outlets in the bathroom didn't work, the fridge didn't work, and there was no hot water in the shower.
2024 年 4 月に 2 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 5 月 4 日)
Hello Mary. Our sincere apologies for the challenges you experienced over your stay with us. These specific matters have since been addressed and we hope to host you again should your travels bring you our way again. Thank you for kind and generous comments, challenges notwithstanding.

8/10 (良い)

Eboni

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the property overall I just felt it was overbooked and understaffed.
2024 年 4 月に 2 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 5 月 1 日)
Hello Eboni. Thank you for your generous feedback despite the valid challenges you experienced. We are glad you liked the property and look forward to hosting you again in the near future. Thank you.

8/10 (良い)

Ryan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I requested early check in and after a brief wait we were accomidated. Michelle at the Front Desk is wonderful. We had a king room with pull out sofa and harbor view. The hotel is connected to the parking garage. It is right across from the harbor. We enjoyed the indoor heated pool. I would stay here again for sure.
2024 年 4 月に 1 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 5 月 1 日)
Hello Ryan. We are very pleased you had a great stay with us and were able to accommodate your needs. We look forward hosting you again and exceeding your expectations.

2/10 (非常に不満)

Jody

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Jody, My apologies for the poor experience you had during this last visit with us. We learn from this vital feedback and look forward to an opportunity to host you again and make it better than this previous visit. Sincerely.

10/10 (非常に良い)

Aleisia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved this hotel customer service was amazing and also the valet people were very attentive and nice
2024 年 2 月に 1 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 4 月 30 日)
Hello Aleisia. We are glad your experience with us was to your expectations. The valet team will be especially pleased they were able to get you right and will look to do so again on your next visit!

10/10 (非常に良い)

Laura

家族旅行
良かった点 : 設備とサービス
Lovely service. Beautiful space near great attractions
2024 年 4 月に 4 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 4 月 30 日)
Hello Laura. On behalf of the Sonesta team, we are very pleased we were able to provide you with an a unique experience consistent with your expectations. We look forward to hosting you again in the near future!

10/10 (非常に良い)

Emma

2024 年 4 月に 1 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Mary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location
2024 年 4 月に 1 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Traci

2024 年 4 月に 1 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

6/10 (普通)

Ketsia

良かった点 : 清潔度
2024 年 4 月に 2 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Harvey

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is conveniently situated, within walking distance to the National Aquarium, Science center and dining options.
2024 年 4 月に 2 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Christian

2024 年 4 月に 1 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Edna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful hotel.
2024 年 3 月に 3 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was great, we enjoyed our stay. Very convenient to everything we wanted to see and do.
2024 年 4 月に 2 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

6/10 (普通)

Brian

グループ旅行
気になった点 : スタッフとサービス
It was fine but overpriced for the amenities. Could use some updating. Other hotels in the area are somewhat nicer for similar costs.
2024 年 4 月に 5 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Right n xt to Baltimore’s Inner Harbor. Great location.
2024 年 4 月に 1 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Caitlin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great proximity to Federal Hill & Inner Harbor
2024 年 4 月に 3 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

8/10 (良い)

Tina

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We loved almost everything at the Sonesta. Our only complaint is the food. The Explorers restaurant has a limited menu. The food is overpriced and not very good. The service is subpar. We were one of 2 tables and we waited 10 minutes for water while the staff were chatting. The grab and go food isn’t much better. The property, hotel staff, and location were all wonderful. The pool area was a great way to relax. We would definitely stay here again but make meal plans elsewhere!
2024 年 4 月に 1 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Stacie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always a favorite place to stay in Baltimore! See you next year.
2024 年 4 月に 2 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Alyshia

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Many dining options, great views of the inner harbor
2024 年 4 月に 2 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 4 月 14 日)
Hello Alyshia. Thank you for the great feedback. We are glad we were able to provide you with the experience you expected and look forward to other opportunities to continue to serve you. Our best regards.

10/10 (非常に良い)

HanJin、Mountain View

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was short stay of 1 night for me and my family, but we loved location and spacious room. Staff members were nice and hospitable. We'll definitely come back if we go back to the area.
2024 年 4 月に 1 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 4 月 13 日)
Hello HanJin, Thank you for the generous compliments. We are very pleased we were able to provide you an experience consistent with your expectations. We look forward to hosting you again in the near future.

10/10 (非常に良い)

Shiheda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 4 月 10 日)
Hello Shiheda. Thank you for your kind compliment. We are very pleased you a great stay with us and look forward to hosting you again soon!

10/10 (非常に良い)

Desire

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 4 月 9 日)
Good morning, Desire. We are glad you had a good stay with us and hope to get the opportunity to host you again!

10/10 (非常に良い)

Susan

2024 年 4 月に 1 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Niesha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the hotel. My husband and I enjoyed our stay! Very clean hotel! Staff was amazing!!
2024 年 4 月に 1 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 4 月 8 日)
Hello Niesha. Thank you for your very kind comments. We are very glad you enjoyed your stay with us and look forward to hosting you again soon!

8/10 (良い)

Roy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is wonderful. Building is showing it's age.
2024 年 4 月に 3 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 4 月 8 日)
Hello Roy. Thank you for choosing us a destination of choice for your visit. Our proximity to the activity Inner Harbor offers is unmatched. We look to seeing you again when your travels bring you this way again.

10/10 (非常に良い)

Jillian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely beautiful hotel!
2024 年 4 月に 1 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 4 月 8 日)
Hello Jillian. Thank you for your generous comments! We are pleased we met your expectations and look forward to seeing you again!

8/10 (良い)

Marquis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

4/10 (不満)

Martha

2024 年 3 月に 1 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Toni

2024 年 3 月に 1 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Charlotte

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our fridge was broken and they waived my parking fee AND the established hotel fee! Will definitely stay here the next time we come into Baltimore!!! Great and spacious room and the staff were so polite and friendly!!!
2024 年 3 月に 1 泊滞在
Ansie. からの返信 (投稿日 : 2024 年 4 月 4 日)
Good Morning. Thank you so much for your kind compliments. I will be sure to pass them along to them to team. The specific challenge you broached has since been resolved and we look forward to your return visit that will meet your expectations. Our sincere apologies for the lapse in service nonetheless.

6/10 (普通)

Tariq Mahmood

出張, 家族旅行
Parking for guests should be at least on discounted rates if not free.
2024 年 3 月に 5 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Royal Sonesta Team.

10/10 (非常に良い)

Matthew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel. Very friendly staff and very convenient location to area attractions. Our room had the bow window bench seat with an awesome view of the Inner Harbor. The kids loved the unique view of the city skyline and additional seating space in the room. Room was very clean, hotel was quiet. There isn’t a restaurant but the coffee shop downstairs opens early and has excellent options for a quick bite to eat and something to drink.
2024 年 3 月に 2 泊滞在
Royal Sonestaからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.