Sharon the overnight clerk needs training, she was not hospitable at all. We arrived at 5am after 10hrs of driving, she claimed the hotel is sold out. I asked if we can sit in the lobby or use the bathroom till day break, she refused, we had to stayed in the parking lot, when it's not comfortable I asked if I pay extra to get a room, she magically has a room. Her attitudes and tones stinks. I had managed a bigger hotel and can bring groups to the area, Sharon does not represent this hotel well. She messed up my reservation, I was waken up to ckout when I have 2more nights to stay. My experiences with other staff was fine.