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Fairmont Baku - Flame Towers

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Luxury
VIP Access
5.0 star property
8.8

Excellent

Elegance atop Baku's iconic skyline

Perched in the iconic Flame Towers, this hotel offers serene surroundings with breathtaking views and convenient access to Baku's old city via monorail. Enjoy a refreshing dip in the pool, a spacious gym, and a delicious breakfast with a variety of options.

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Gym
The current price is ￥23,915
￥28,419 total
includes taxes & fees
Dec 7 - Dec 8

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  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Deluxe Room, 1 Double Bed, City View

Deluxe Room, 1 Double Bed, City View | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 Double Bed, City View

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate sitting area
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Blackout drapes/curtains
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe King Room, Sea View

Deluxe King Room, Sea View | Minibar, in-room safe, desk, blackout drapes

Deluxe King Room, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate sitting area
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Blackout drapes/curtains
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, City View

Minibar, in-room safe, desk, blackout drapes

Deluxe Twin Room, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate sitting area
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Blackout drapes/curtains
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room, Sea View

Minibar, in-room safe, desk, blackout drapes

Deluxe Twin Room, Sea View

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate sitting area
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Blackout drapes/curtains
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Fairmont Gold, Room, 1 Double Bed, City View

Minibar, in-room safe, desk, blackout drapes

Fairmont Gold, Room, 1 Double Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate sitting area
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Blackout drapes/curtains
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Fairmont Gold, Suite, 1 Bedroom, City View

Fairmont Gold, Suite, 1 Bedroom, City View | Minibar, in-room safe, desk, blackout drapes

Fairmont Gold, Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate sitting area
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Blackout drapes/curtains
  • 90 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fairmont Gold, Suite, 1 Bedroom, Sea View

Minibar, in-room safe, desk, blackout drapes

Fairmont Gold, Suite, 1 Bedroom, Sea View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate sitting area
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Blackout drapes/curtains
  • 90 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fairmont Gold, Room, 1 Double Bed, Sea View

Minibar, in-room safe, desk, blackout drapes

Fairmont Gold, Room, 1 Double Bed, Sea View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate sitting area
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Blackout drapes/curtains
  • 50 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Fairmont Gold, Signature Suite, 1 Double Bed, City View

Minibar, in-room safe, desk, blackout drapes

Fairmont Gold, Signature Suite, 1 Double Bed, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate sitting area
Separate dining area
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Fairmont Gold, Signature Suite, Sea View

Minibar, in-room safe, desk, blackout drapes

Fairmont Gold, Signature Suite, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate sitting area
Separate dining area
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
  • 70 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
AZ1006, Baku, 1a Mehdi Huseyn Str, Sebail District, Flame Towers

What's nearby

  • Flame Towers - 2 min walk - 0.2 km
  • Baku City Circuit - 3 min walk - 0.3 km
  • Palace of the Shirvan Shahs - 11 min walk - 1.0 km
  • Maiden's Tower - 15 min walk - 1.3 km
  • Fountain Square - 18 min walk - 1.5 km

Getting around

  • Icherisheher - 15 min walk
  • Baku (GYD-Heydar Aliyev Intl.) - 39 min drive

Restaurants

  • ‪Manzara - ‬7 min walk
  • ‪CHiNAR - ‬11 min walk
  • ‪Balcon Café - ‬5 min walk
  • ‪Hill Restaurant - ‬11 min walk
  • ‪Təndir - ‬15 min walk

About this property

Fairmont Baku - Flame Towers

Luxury hotel near Palace of the Shirvan Shahs
Located close to Azerbaijan State Philharmonic Hall and Maiden's Tower, Fairmont Baku - Flame Towers provides a poolside bar, a terrace, and 2 coffee shops/cafes. Treat yourself to a body wrap, a manicure/pedicure, or a body scrub at the onsite spa. The on-site local and international cuisine theme restaurant, Le Bistro, offers breakfast, brunch, lunch, dinner, and al fresco dining. Pilates classes and yoga classes are offered at the health club; Fairmont Baku - Flame Towers also has a garden, a hair salon, and a library. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and 3 bars.
Other perks at this hotel include:
  • A seasonal outdoor pool and an indoor pool, along with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and a ballroom
Room features
All 318 rooms feature comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches like separate sitting areas and bathrobes.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with designer toiletries and bidets
  • Flat-screen TVs with cable channels
  • Separate sitting areas, refrigerators, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Spa
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: AZN 46.61 for adults and AZN 25 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar 19
  • H2O poolbar & grill
  • Le Bistro
  • Nur Lounge

Things to do

  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Pilates classes
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Yoga classes

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 26,899 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 28 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Guests who wish to book breakfast are encouraged to contact the property before arrival to pre-book it and receive a discounted breakfast price for children ages 2-11 years old. Breakfast is included for children under 2 years old.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 2 and younger eat free breakfast
Rollaway/extra beds are available for AZN 135.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AZN 1.10 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AZN 46.61 for adults and AZN 25 for children
  • Airport shuttle fee: AZN 90 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AZN 135.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 1400708631

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
The seasonal pool will be open from June to August
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Azerbaijan. This property is rated 5 stars.

Property is also known as

Baku Fairmont
Fairmont Baku
Fairmont Hotel Baku
Fairmont Baku Flame Towers Hotel
Fairmont Flame Towers Hotel
Fairmont Baku Flame Towers
Fairmont Flame Towers
Fairmont Baku Flame Towers
Fairmont Baku - Flame Towers Baku
Fairmont Baku - Flame Towers Hotel
Fairmont Baku - Flame Towers Hotel Baku

Frequently asked questions

Does Fairmont Baku - Flame Towers have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 9:00 AM–6:00 PM.

How much does it cost to stay at Fairmont Baku - Flame Towers?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at Fairmont Baku - Flame Towers on Dec 7, 2025 start from ￥23,915, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Baku - Flame Towers pet-friendly?

No, pets are not allowed at this property.

How much is parking at Fairmont Baku - Flame Towers?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Fairmont Baku - Flame Towers?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Fairmont Baku - Flame Towers?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Fairmont Baku - Flame Towers provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AZN 90 per vehicle applies.

Where is Fairmont Baku - Flame Towers located?

Located in the heart of Baku, this luxury hotel is within 1 mi (2 km) of Azerbaijan State Philharmonic Hall, Palace of the Shirvan Shahs, and Maiden's Tower. Sabir Park and Fountain Square are also within 1 mi (2 km). Icherisheher is 15 minutes by foot.

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Fairmont Baku - Flame Towers Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 65 out of 98 reviews
Rating 8 - Good. 13 out of 98 reviews
Rating 6 - Okay. 14 out of 98 reviews
Rating 4 - Poor. 4 out of 98 reviews
Rating 2 - Terrible. 2 out of 98 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Omer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was excellent
Stayed 6 nights in Jun 2025

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Mostly very good although the staff were too attentive in the breakfast room.
Stayed 1 night in Nov 2025

10/10 Excellent

Madiha

Liked: Staff & service, amenities, property conditions & facilities
i called for room cleaning many times then they clean just that was the problem
Stayed 2 nights in Oct 2025

10/10 Excellent

Klaudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with convenient location and great view on the Baku city - the staff is friendly and helpful.
Stayed 3 nights in Aug 2022

10/10 Excellent

Lorand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple amazing!
Stayed 1 night in Sep 2024

10/10 Excellent

Khan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for a single night but had a comfortable stay. The hotel is located away from the old city and many of the restaurants, so we decided to stay here when we arrived in the evening in Baku. Nonetheless, this is a top-quality hotel with all the amenities you would want from this type of hotel. The room was spacious enough for 2 people and the sea view was fantastic. Breakfast room was large with plenty of options. The gym and pool were impressive with great views of the city from these places. Staff were helpful and friendly. There are a few things to see close by, which would take a bit of walk to visit if you were located near the old town. So, I would recommend this hotel if you wanted to visit the monuments close by and for the great city view. If you are happy travel around Baku with Bolt (their uber equivalent) than staying at this hotel would not pose an issue.
Stayed 1 night in Jun 2025

2/10 Terrible

Yakov

Disliked: Staff & service, amenities, property conditions & facilities
This hotel is a disgrace to the wonderful city of Baku. You are only paying for the view of the beautiful city from the room, but the hotel itself is terrible, with service at the level of cheap motels in residential areas. They didn't even want to unlock our refrigerator and required a deposit, even though the room cost about $500 for one day. By the way, the $200 deposit was never returned; it's been 2 months. I don't recommend ever staying in this dump.

6/10 Okay

ASHISH

Liked: Cleanliness, property conditions & facilities, room comfort
The location is excellent. Limited food choices for vegetarian Indians. Considering the number of Indian tourists going to Baku and also staying in Fairmont Hotel, an Indian chef should be there to plan the menu. The dining room staff needs more training to handle guests and volume. Most servers usually run around without any proper plan. I think they were college graduates as they lacked professional approach. In the morning the breakfast area used to be a chaos due to responsibilities not clearly assigned. The room used to get serviced by 5 pm next day. Also, the hotel is very frugal in providing water bottles, tea, etc in the room.
Stayed 4 nights in Aug 2023

6/10 Okay

Ahmad

Liked: Cleanliness, property conditions & facilities, room comfort

First and last time

The hotel needs a lot of work from receptionists bell boys room service Most of the reception they dont smile no welcoming face I arrived after very long flight 16 hours without sleep so when I arrived they asked me to wait 1 hour to get the room with fees ofcourse it's 7 in the morning So I stayed at lobby and had a nap covering my face with a hat sitting on a chair not laying down security came woke me up saying no sleep with angry face First time in my life felt like that wat horrible act and the the receptionist forgot to tell me the room was ready 45 minutes before Ooo it's a mess they need a lot of work no camparison between Hilton or jw Marriott Bell boy when I arrived 7 in the morning I came with 3 pieces of luggage no one was there Room service so lazy to bring laundry the take forever to bring ur clothes The room is spacious and nice Bathroom is perfect also They gave late check out till 2 I was happy
Stayed 2 nights in May 2024

6/10 Okay

Celine

Liked: Cleanliness
Disliked: Staff & service
The breakfast was good, but the hotel rooms were quite underwhelming for the price. I had requested a bottle opener twice through the concierge, but it was never brought up. I later went down in person, and they assured me it would be sent right away. After waiting another 40 minutes, nothing arrived until my father called — only then did they bring it up urgently. The service felt inconsistent and unresponsive, which was disappointing for the standard and price of this hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gérard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cet hôtel est le flagship de Bakou! Magnifique à tous points de vue! Heureux de mon séjour. Hautement recommandé!
Stayed 1 night in Oct 2025

6/10 Okay

Berk

Liked: Cleanliness, staff & service, property conditions & facilities
Poor value for money. Great view but inconvenient location.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito boa a estadia. Acho que seria bom um novo estrado para a cama e uma proteção
Stayed 4 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
The Fairmont is a centrepiece of Baku. The hotel staff are phenomenal, nothing is too much trouble. The rooms are spacious and pleasantly decorated. The reception is welcoming. We were met by Survan who was exceptional. His attention to detail to ensure your stay with them was paramount. He went above and beyond and a credit to the hotel chain. The staff in the restaurant for breakfast and evening meal were superb. A young Manager in Le Bistro was very engaging and welcoming, and the food was outstanding. Recommended to stay at this hotel, don’t waste your time staying anywhere else in Baku.
Stayed 6 nights in Jul 2025

10/10 Excellent

Milla

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel itself was beautiful, great location, views, the funicular down to the old town was just across the street. But I have to say the service disappointed us several times, and we are not very picky travelers. We had asked for the hotel to organize transportation from airport to hotel. They sent prices, we confirmed which one we want. They never confirmed it and there was no transportation organized. We ended up using Bolt, which worked well and was cheaper. On the first night we called room service and asked for some water bottles. We waited for 40 minutes and nothing happened. Called them again, and they said "call zero". Well the phone did not connect anywhere when I pressed 0 but in the end used the "congierce" button. They brought us water very quickly, so all was well in the end, but it was extra hassle and wait. The next day I went for coffee on the 2nd floor cafe. I grabbed one of the salads from the take away shelf with label "beetroot and goat cheese with balsamic". As they served the salad to me, there was no dressing, no cheese in it. Just veggies. So I asked the waitress, she made some calls and said they do not have any goat cheese but they can bring me some local cheese. Which they did, after about 10 minutes. Again, in the end I got the cheese and vinegrette and all was fine. But if I had taken that salad with me to another location to eat (it was take away, after all) I would have felt conned for paying for a goat cheese salad without any cheese.
Stayed 2 nights in May 2025

10/10 Excellent

Muzaffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ich war geschäftlich in Baku. war sehr zufrieden
Stayed 1 night in Jun 2025

10/10 Excellent

Helena

Das war ein Erlebnis. Tolles Personal, tolle Lage 👍
Stayed 1 night in Apr 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Was amazing
Stayed 3 nights in Apr 2025

10/10 Excellent

Isabel M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was wonderful. A luxury hotel, clean, good service, great breakfast, and super friendly staff.
Stayed 4 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pool cleaning day!

I’d make sure the hot tub in the gym got a deep clean as the sides were filthy. Everywhere else was spotless.
Stayed 1 night in Jan 2025

10/10 Excellent

Borhane

I’ll always use Fairmont in my travels This is my 6th fairmon
Stayed 2 nights in Dec 2024

8/10 Good

Recep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good Clean frıendly people Mostly ı lıke ıt
Stayed 1 night in Oct 2024

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service
A failure to address earlier emails resulted in very poor check-in. Unfortunately this was compounded by misinformation to staff which ended up with embarrassing issues for us. This was not good customer service which was more customer apologies than service. The did address the issue but I felt they were more interested in the money than the compensation. Only saving grace was Bar19 lovely staff, good food and great view over Baku Nice hotel. lovely city, i expected more from the hotel. John
Stayed 4 nights in Oct 2024

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very very nice and helpful from the front office staff to the staff at the breakfast restaurant . The hotel is well appointed , room was very spacious , bed was comfortable , heated floors . The hotel is a sight to behold and a great one to stay in . Would be back in a heart beat . The breakfast was always sumptuous and had great variety .
Stayed 3 nights in Oct 2024

4/10 Poor

Ramanjit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They can't make a coffee. Hardly anyone speaks English. Not service oriented.
Stayed 5 nights in Sep 2024