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Reviews of MO2 Westown Hotel Bacolod - Mandalagan

3 out of 5
MO2 Westown Hotel Bacolod - Mandalagan
Lacson Street, Mandalagan, Bacolod, Negros Occidental

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 74 reviews" "
Rating 8 - Good. 38 out of 74 reviews" "
Rating 6 - Okay. 11 out of 74 reviews" "
Rating 4 - Poor. 3 out of 74 reviews" "
Rating 2 - Terrible. 4 out of 74 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Donato

Traveled with family
Liked: Cleanliness
On going construction
Stayed 1 night in Nov 2023

8/10 Good

Jeno

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and tidy
Stayed 1 night in Jul 2023

6/10 Okay

Divina

Liked: Staff & service
Disliked: Property conditions & facilities
Staff are nice and friendly. The thing I don't like is the filthy smell along along the hallway (1st and 2nd floor) as well as the lobby.
Stayed 10 nights in Jun 2023

2/10 Terrible

Alexander, merced

Stayed 1 night in May 2023

8/10 Good

Kim

Business traveler
Liked: Cleanliness, staff & service
Friendly staff, lots of parking, good value, but don't expect amenities.
Stayed 1 night in May 2023

10/10 Excellent

Tessie

Stayed 2 nights in May 2023

6/10 Okay

Gregory

Liked: Room comfort
The room was pleasant and large with enough facilities to be comfortable and cool. The staff were told about its lack of attention to detail about cleanliness and such and they really weren’t interested. It’s a shame as it’s the small things that could change this from a 2.5 star to 4 star hotel. Other than that..our stay was enjoyable.
Stayed 1 night in Nov 2022

8/10 Good

Wilson

Stayed 2 nights in Mar 2022

2/10 Terrible

David, Philippines

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is old and tired. There was a pervasive smell of mildew in the room. When you turned on the water in the bathroom sink, it came out brown. Although the listing said that therecwas breakfast to order, it was only the Filipino breakfast. Everything else was extra. Even though I had paid Expedia for the room, they tried to get me to sign a credit card receipt for the full amount at checkout. Don't stay here.
Stayed 1 night in Nov 2020

8/10 Good

ako_ni, Philippines

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and friendly staff. The dental kit was lacking.
Stayed 1 night in Jun 2020
Response from ernie lisa on Jun 23, 2020
Thank you maam for your feedback and this will help us to improve more,and regarding for the dental kit maam we dont provide a dental kit in our deluxe room but if you want next time maam we can provide just ask for help maam.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value in Bacolod
Always good comfort and value! A go-to when in Bacolod
Stayed 2 nights in Jan 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently Good Value
Always a comfortable stay with good service and pleasant staff. Rooms are great value for money and beds are very comfortable!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

2/10 Terrible

Ma Camilla

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the facility was ok except for some area or issue. When open the window curtain and look outside, it is dirty. The toilet flushing water in which the hand held hose for sanitary wash is also connected was appearing to be dirty and dark brown in color. According to the front desk employee it was because the hotel was fully book and there is nothing they can do.
Stayed 4 nights in Oct 2019
Response from Ernie Lisa P.Ramos on Dec 5, 2019
Dear Maam/Sir, Thank you for taking the time to give us feedback, We are sorry that you had a negative experience with our service.Our goal is our total satisfaction of our customers,and provide positive experience.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Videoke next door!!! Excellent service!!! Enough space!!!
Stayed 1 night in Oct 2019
Response from ernie on Oct 14, 2019
Dear Maam/Sir, Thank you your choosing westown hotel,looking forward for your next stay. Thank you and God bless! Best Regards, Ernie Lisa P.Ramos

6/10 Okay

Arnel

Liked: Staff & service, room comfort
Disliked: Cleanliness
So so cleanliness
Hotel staff was great, professional and helpful. Bathroom needs better housekeeping. Mildew in shower stall, toilet needs super maintenance.
Stayed 1 night in Oct 2019
Response from ernie on Oct 10, 2019
Dear Mr.Arnel, Thank you your review and for staying in our hotel,I am very pleased to hear that our staff made your day pleasant.Thank you for your feedback and we were working on it to give the best on your next visit. Thank you and God Bless! Best regards, Ernie Lisa P.Ramos

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
This was my 3rd time here. Good value for the cost of the room.
Stayed 4 nights in Jul 2019
Response from ernie on Oct 9, 2019
Dear Sir/Madam, Thank you for your choosing westown Hotel looking forward for your next vacation with us. THank you and god Bless! Best regards, Ernie Lisa P.Ramos

6/10 Okay

Ritz.S.M, Singapore

Traveled with group, Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Plenty of parking space. Roughly 15-20 mins walk to Robinson Mall, a small eatery by the mian road just outside hotel. But utterly disappointed that the superior room i booked, which when i check in, was informed by receptionist that it's been taken up by another walk-in guest! Hello?! I've paid online for my room and management gave it to another walk-in guest?? My first encounter on this kind after numerous online hotel bookings. My original room should have a king bed n 1 single bed. I felt so cheated that they offered me a queen bed n 1 add-on single bed. The add-on "bed" was those foldable styrofoam single mattress! I felt so bad for my travelling mates. As we are all exhausted by the time we check-in, had no choice but to accept unwillingly. Had already paid online, else i would have walk out n book another hotel. Bad service with staff giving nonsensical explanations. Room wasn't given any beverages or bottled water. Even instant coffee sachets placed there is chargable. Room has a musty smell n walls looks dirty. As i have sensitive eyes to dusty or moldy rooms, my eyes started to itch after a few mins. Meaning their rooms are not cleaned properly, or well-ventilated after each guests check-out. Toilet is spacious, standard room abit spacious compared to some hotels I've been.
Stayed 3 nights in Sep 2019

8/10 Good

Mae Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was convenient and accessible to places I need to visit
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was a good place closr walk to Robinson's mall and a taxi ride to sm mall. There is the ice bar vertically next door for the party people playying mid to late disco music. The disco noise with the powerful bass can affect the rooms inside the hotel though keep this in mind when booking although the conditioner on room drowned some of the noise out. Its not every night ! If ordering a room, book one down the far side of the establishment is recommended . Great friendly staff , good air con but the room i had did require some maintenance here of there typicall of the Philippines but overall was a pleasant stay.
Stayed 7 nights in Mar 2019

8/10 Good

ROLANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from ernie lisa on Mar 6, 2019
Dear Mr.Rolando, Thank you sir and looking forward for your next visit. Best Regards, Ernie Lisa P.Ramos

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Gil

Liked: Staff & service, property conditions & facilities, room comfort
Black water.
Something went wrong with the water for just a few seconds, unfortunately I saw it with my own eyes. Black wqter came out from the faucet.
Stayed 4 nights in Nov 2018

10/10 Excellent

Elsie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

8/10 Good

Rose, Manila, Philippines

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The reason why we chose to stay in MO2 in Bacolod is because we’ve been to their branch in Coron. We have experienced a high quality service and facilities there, likewise we thought that this hotel would have the same quality of service and facilities. The smell in the hallway was bad. Bedding seems like used and not washed. There’s no free toothbrush, complimentary water and coffee. Bathroom’s light took time to open. But I can vouch that their staff are nice and accomodating. Overall, MO2 didn’t give the satisfaction that we expected during our stay because of these issues. Hope they can fix all of these.
Stayed 2 nights in Nov 2018
Response from ernie lisa ramos on Nov 8, 2018
Dear Maam Rose, Sorry to hear that from you maam and thank you for your feedback maam we will be working on this and we will make sure that this wont happen again may i know maam what room did you stayed? Thank you and God Bless! Best Regards, Ernie Lisa

8/10 Good

Verified traveler

Liked: Staff & service
It's a decent hotel. Felt comfy and slept for a long time.
Stayed 1 night in Oct 2018
Response from ernie lisa p.ramos on Nov 28, 2018
thank you maam/sir and its our pleasure to give the best service for our guest.

8/10 Good

RK, Taytay, Rizal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Nice for the price
Accommodating staff. Clean room and very hot water in the shower. Spacious room and comfy bed.
Stayed 2 nights in Aug 2018

8/10 Good

nelson, iloilo

Liked: Staff & service, room comfort
ideal location
quite satisfying. good food. prices or rates are not so high. good place to stay if you are visiting city or downtown areas.
Stayed 1 night in Jun 2018

8/10 Good

Clifford

Liked: Staff & service, property conditions & facilities, room comfort
Not too bad I guess
Apart from the small cockroaches and restaurant food that made me sick it was very nice thank you. Also, the internet was pretty bad....
Stayed 5 nights in May 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Bacolod
The condition of this hotel and its services has degraded since the last time a stayed about 2 - 3 years ago. Front desk person was putting on her make up while guests are checking-in. When we ask for room make-up, they did not even clean the used utensils and left in inside the rest room as how it was. Did not replenish condiments and even the drinking water in the fridge. The shower is so terrible that it the water coming out of it is as low as a water spray.
Stayed 2 nights in May 2018

8/10 Good

Rene, SAN FRANCISCO CA

Liked: Staff & service, property conditions & facilities, room comfort
BATHROOM
Staff is helpful and friendly, Bed room is satisfactory, AC is great, room service is good, only issue is the bathroom it has this old musty smell, shower wall grout shows sign of mildew Due to no more rooms available Lysol helps to do the trick, BATHROOM needs TOTAL remodeling. Overall BACOLOD CITY, PHILIPPINES is GREAT
Stayed 12 nights in Feb 2018

8/10 Good

annie, philippines

Liked: Staff & service, room comfort
Nice hotel
There was no washcloth.... Hotel is located inside so not too much ch noise
Stayed 3 nights in Jan 2018
Response from ernie lisa ramos on Jan 31, 2018
Thank you for your feedback mam its our pleasure to give the best service for our guest and for our future guest.

8/10 Good

Mercy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel to date!
This hotel is by far, the worst hotel experience I have had since moving too the Philippines. I have stayed at the other MO2 Westown across town and they are by far better suited to host guests. When checking in, I was originally told I would have to wait to get my key because they allowed the previous guest to leave with the key. What kind of hotel still uses metal keys these days? Why not key cards like everywhere else. Cheap owners, that’s my guess. When my room was serviced this morning, the floor was not vacuumed and the used glasses weren’t replaced with clean ones. This afternoon, I ordered a tuna melt sandwich. This is a very basic sandwich that one can order around the world. However, the kitchen, which is not manned by a chef, but an assistant, served the sandwich with a cream sauce on it which was made of sweetened condensed milk, cinnamon, and God knows what else. I have a very liberal policy of eating what is served to me and not making a fuss. However, since this was by far the most disgusting thing I’ve ever received from room service anywhere in the world. Bottom line...,don’t stay here! You’ve been warned!!
Good Day Sir, Greetings from Mo2 Westown Hotel Mandalagan, We are sorry if you are dissapointed with your stay with us because of your tuna melt,we offered to change your order if you doesnt like the taste but you refuse to be change and you almost consumed it.Every restaurant have their own version of food.Please dont label our cook as fake chef,he may not be a chef but he is a cook with 5 years experience.Please respect the dignity of a person who works hard for his family.Be Humane.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bldg was quite old but it was clean, we had a comfortable stay in general. I just wish they could be more pro-active in ensuring the basic needs of their clients are provided without having to ask for it like the bathroom tissue, considering their toilets are designed without a bidet spray.
Stayed 3 nights in Oct 2017

6/10 Okay

Glen

Stayed 5 nights in Aug 2017

8/10 Good

Edwin

Bacolod meeting
The room is Big
Stayed 3 nights in May 2017

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Westown was not Rest town.....
Enjoyed my stay at the MO2. The hotel's amenities are quite good. The wi fi was strong and steady, the bathroom, though not large, was clean. The bed's were small but comfortable. I like the location of the hotel as it is right there off Lacson Blvd., and is close to Robinson Mall, and is a short jeepney ride from the Chinatown area of town. There is no elevator though, so be prepared to climb the stairs leaving and going to the lobby. My only complaint about my stay was that there was a lot clearing project going on during my stay which involved a LOT of tree cutting. I wish the hotel would have at least had the courtesy to send me an email informing me of that so that I would have been prepared for the constant sound of the chain saws each day I was there.
Stayed 10 nights in Jul 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended at all
It was not so clean , I noticed cockroach in the room , the ventilation is bad, toilet water is low pressure, the furniture are not clean
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very convenient and comfortable place to stay.
ThanK You mam/sir looking foward for your next vacation.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thank you sir looking forward for your next visit

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
condition - needs upkeep. Lots of mosquitoes, hotel no record of our reservation.

6/10 Okay

Tsarlin

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
just okay hotel
There was no bidet in the toilet. Given the room rate, I was also expecting hair dryer but there was none. They also charged me extra blanket when I never ordered one. Wifi was also weak inside the room. But overall, the hotel atmosphere was okay.

10/10 Excellent

Cecil, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Away from the busy, traffic, smooky
Good location if you want to stay away from noisy, smoky, & traffic of downtown area. Going north is just infront of the hotel. But going south in downtown, you'll have to make a dangerous crossing on the other side of the street. But there's an overpass a couple blocks.

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
It was a nice stay though they don't offer free water or complimentary coffee which I think most hotels should do. Place is convenient for travelers as it is located in the heart of the city.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatvalue for money
Very good ill be back again.