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Reviews of Come Inn Hotel

3.5 out of 5
Come Inn Hotel
Arganaty Str. 13, Astana

Reviews

8.0

Very Good

Rating 10 - Excellent. 3 out of 11 reviews" "
Rating 8 - Good. 5 out of 11 reviews" "
Rating 6 - Okay. 3 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Happy to meet friendly receptionist. Sad to tell there is no lift to level 2.
Stayed 2 nights in Sep 2019

10/10 Excellent

Natalia/Galina, Brooklyn, US/Altai krai, Russia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel! Very friendly staff, always happy to help and answer all questions, good breakfast, clean rooms, good location of the hotel. Will definitely recommend this hotel to our friends and relatives.
Stayed 1 night in Feb 2019
Response from Irina Kaizer on Feb 27, 2019
Dear Natalia and Galina! Thank you very much for review! We are always glad to see you! Best regards, Kaizer Irina

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Tiny walls
Nice to stay but it was draft in a room. Breakfast good also. One important thing is tiny walls... very tiny... very very tiny. Reception guys friendly but I think price could be lower.
Stayed 2 nights in Jan 2019
Response from Irina Kaizer on Feb 3, 2019
Dear Guest! Thank You for comment! We will be better. Best regards

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed for 2 nights no room service. I had to ask couple of times and wait to change the towels and remove the trash.
Stayed 2 nights in Sep 2018
Response from Irina Kaiser on Nov 12, 2018
Dear Guest! Thank You very much for Review. Sorry for this situation. We will make better out service. Best regards, Sales manager

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel and nice casual restaurant
It has a decent restaurant below. Communication is a little difficult but we managed. The location isn’t great and it doesn’t have a kettle in the room but they brought me one but with no cup, lots of funny things like that happened but they were overall nice and tried to help. The location is a bit far out but not too bad. It’s clean. There is not a safe in the room. The internet could use some work. It’s not bad for the price.
Stayed 3 nights in Aug 2018
Response from Irina on Aug 26, 2018
Dear Sarah! Thank You very much for review.

8/10 Good

n_s4, England

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and has room service
Room was clean and new, room service was reasonable, however location was a bit poor in a quiet part of Astana and was a bit run down.
Stayed 1 night in Jul 2018
Response from Irina on Jul 13, 2018
Dear Guest! Thank You very much! Come INN Hotel

6/10 Okay

PHILLIP, TEXAS

Liked: Cleanliness, property conditions & facilities, room comfort
HOTEL IS WITHIN WALKING DISTANCE OF BEAUTIFUL MONUMENTS, BUT FAR FROM THE REAL ASTANA. RESTURANT POOR AND LIMMITED MENU. NOTHING ELSE NEAR. STAFF DOES NOT SPEAK ENGLISH.
Stayed 3 nights in May 2018
Response from Irina on Jun 14, 2018
Dear Phillip, thank You!

8/10 Good

Lizbeth Susana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy cómodo y limpio, el único detalles es que no hablan inglés es un poco complicado que te entiendan, se esfuerzan pues usan el traductor, sin embargo considero que sería importante el hablar otro idioma.
Stayed 1 night in Nov 2019
Response from Irina Kaiser on Dec 4, 2019
Thank You very much!

6/10 Okay

티무르, 서울

Liked: Cleanliness, property conditions & facilities, room comfort
가격 대비 괜찮은 가성비를 가진 호텔이네요 호텔의 식당을 외부인 식당과 겸비하는 부분 불편
호텔 식당의 접근성 떨어짐 엘리베이터 없어서 캐리어 이동 어려움 식당 음식 종류가 적음 객식은 꺠끗하고 편안함. 로비 공간도 적정한 사이즈의 편안함. 주변은 도심지에서 좀 떨어져 한적한 편이고 주변에 부대시설은 거의 없음 주변이 현재 외교단지로 현재 한창 공사중으로 약간은 어수선한 상태임. 객실 요금은 저렴하여 만족함.
Stayed 1 night in Aug 2018
Response from Dina on Sep 3, 2018
Thank You very much!

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень чистый новый отель. Прекрасные завтраки. В ресторане есть лаундж зона с кальянами. Но вокруг ещё стройка польным ходом.
Stayed 2 nights in Jul 2018
Response from Irina on Aug 9, 2018
Добрый день, благодарим Вас за отзыв. Ждем Вас снова в нашем отеле.

10/10 Excellent

Gaukhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come Inn
Олель Come Inn, расположенный на правом берегу г.Астана, порадовал меня уютными и чистыми номерами и замечательным завтраком. Сотрудники отеля очень милые и приятные. Проживанием в отеле осталась очень довольна :)
Stayed 2 nights in Dec 2017
Уважаемая Гаухар! Большое спасибо за такой тёплый отзыв о нашем новом Отеле "Come Inn"! Мы очень стараемся сделать всё возможное для комфортного пребывания наших Гостей! Приезжайте к нам снова и рекомендуйте своим друзьям! Мы будем Вам очень благодарны! Добро пожаловать! С уважением, Ирина Кайзер Отдел продаж и маркетинга