Artola Vacations from ￥139,032

Did not like the bathroom shower space. Is very congested and using the shower makes the water fall onto the other parts of the bathroom.

Very old world charm

The Imperial is considered the grand dame of Indian hotels, and our expectations were high. The property, the entrance and greeting, the lobby and common areas were all spectacular. The Hardinge and Patiala Peg bars make you feel like you were in London. Everything before you get to your room is spectacular. Our room, however, was quite average. During our two day stay, our air conditioning only worked sporadically. The shower seal wasn't working and water leaked out onto the bathroom floor. The television wasn't connected well, and wobbled as though it would fall over. And we found the service at the Imperial wanting. We traveled India for two weeks and stayed at several top properties. And the Imperial's service was the worst. The concierge and front desk staff behaved as though you were inconveniencing them, and the pushed you to use their hotel car when a tax is a fraction of the cost. I'm sure there are other rooms in the hotel that would be better, and perhaps we caught the staff on an impatient day. But our experience at the Imperial was all surface wow, and underneath "meh."

It was quiet, most of the staff was welcoming and helpful. The food was tasty It was close to the airport so it was convenient.

Their support for disabilities based staffing