Find hotels in Arrowhead Farms, San Bernardino

"We waited an hour and room was still not ready host was rude about it. Check in time was supposed to be at 3pm and by 4pm our room was not ready.we decided to stay at another hotel "

"This place should be burned to the ground and rebuilt. The only good thing about this place is Juan, the night manager. He made checking in quick and easy. But, when i walked in my room i was met by 3 huge cockroaches!!! I didn't even put my bags down i closed the door and went back to the lobby and told Juan. He returned my deposit and was aware of the roach problem. The sad part was trying to get a refund from Hotels.com. After calling customer service I was told that I can just be moved to a different room, and they WILL NOT refund my money. After being on the phone for almost 3 HOURS I was told the best they can do is give me the cost of my room as a voucher that I cannot use until 3/21/26. I eventually got 4 hours of sleep in my car. All this after driving for 8 hours. I don't know who worse, Hotels.com customer service or this craphole hotel?"

"Ok place if your only sleeping there for a few hours"

"There was a lot of mold in the restroom.I had roaches, crawling down my back"

"Site needs and over hall Coach beds need to be replaced Concrete work need due to aging trees Parking lot black no lights working "

"near airport "

"Bugs in the bathroom. Weird vent in the shower. Bed was ok. Tv didnt work need to sign in. "

"Very nice place "

"Clean. Modern. Close to airport "