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Reviews of Alec's Hotel

3.5 out of 5
Alec's Hotel
Salanesa Rd, Apia

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 19 reviews" "
Rating 8 - Good. 8 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 2 out of 19 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Ruta

Disliked: Staff & service
Stayed 6 nights in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

4/10 Poor

Jorge

Disliked: Cleanliness, staff & service
They need more stuff an clean the rooms better very bad experience of checking in no one around waited for a hour an maid in training help us it crazy room was not ready even tho we book it 24 hour ago it should have been ready it was dirty an smell bad the worst was the fridge smelled like fish smh told the maid she said sorry smh
Stayed 1 night in Dec 2023

8/10 Good

Agnis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Selina

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My money was not worth of my stay, convenient to place, neatness is fine. Wifi was not on.towers was not in a standard, so dirry. Found hand tower so dirty folded up for the guest.
Stayed 3 nights in Oct 2023

2/10 Terrible

Kelemete, Kapolei

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Alec Home Away. Our room was nice and clean. The Air Con worked perfectly well. Staff were amazing. Will definitely stay with you guys again when we are back on the island. Many Thanks Hamatupu & Sulu
Stayed 3 nights in Oct 2019
Response from Admin on Oct 10, 2019
Hi Hamatupu. Thank you for your kind review and for choosing Alec's Home away. Hope you'll visit us sometimes soon. Until we meet again. Kind Regards Admin

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Decent hotel with a great Italian restaurant Giordano just a min away. Breakfast was simple with fresh fruits, toast and cereal. Rooms were new, and staff were nice.
Stayed 1 night in Sep 2019
Response from Admin on Oct 7, 2019
Talofa Rebecca, Thank you for your kind review and for choosing Alec's Hotel. Hope we'll meet again sometimes soon, Gods willing. Faafetai! Regards Admin

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The focus on being environmentally friendly is so unique. We had a family room which was a large room with 6 single beds and there were only 4 of us, all adults. They might need to rethink the emergency stairs though. If you stay there you'll know what i mean. But it was a great facility for two nights. And the staff are lovely.
Stayed 2 nights in Sep 2019
Response from Admin on Sep 26, 2019
Talofa, Thank you for your kind review and for choosing Alec's Home Away. It was an honor serving you all for the past two days of you stay. Hope to see you all real soon. Faafetai Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were impeccable and assisted me in every way possible. Thank you for the downstairs bedroom that I requested. Bed was very comfortable! I wish I stayed there longer but will definitely return to Alec's when I am in Samoa next time. Faafetai lava mo mea uma. Ia faamanuia le Atua i le au faigaluega faapea le pisinisi.
Stayed 2 nights in Jul 2019

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover Apia.
Friendly staff, excellent breakfast included,handy to Apia, excellent corner store adjacent. Would stay there again.
Stayed 2 nights in Jul 2019
Response from Alec's Team on Jul 21, 2019
Thank you for the excellent review Gary! We're thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have memorable experience. 'til we meet again Have a beautiful day!!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Management on Jul 14, 2019
Thank you for staying with us. Appreciates your review. Until next time :)

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The weren’t terribly friendly upon our arrival. The pool didn’t look clean. A convenient location. Neither bad nor good. Stay at Lynn’s Getaway instead.
Stayed 1 night in Jun 2019
Response from Anonymous on Jun 13, 2019
Thank you for your kind review. I apologise to both upon your arrival and for the pool being out of action and at present we have removed it from our facilities we advertise. Please kindly remind of your airport shuttle still outstanding to be paid in full. Thanks again for your review we appreciate all feedback as it helps us improve our service.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to stay in Apia
Great cheap new location to stay in Apia, where only real issue was the TV signal (nothing much to watch anyway) The hotel doubles up as a medical clinic, which seems a bit odd but is actually a great way of providing affordable care in a tourism-centric developing country The pizzeria across the road is amazing - gotta try the Palusami pizza!
Stayed 2 nights in Apr 2019
Response from Anonymous on Jun 13, 2019
Thank you for your kind words. We'll pass it on to our management team to action. Thanks again for your review we appreciate all feedback as it helps us improve our service.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
unable to lock door on 1st room and transfer to another room that don't have a window drapes
Stayed 2 nights in Feb 2019
Response from GM/Alec'sHomeAway on Feb 24, 2019
Talofa Christina Vili Thank you for your comments which have taken these with our staff. Your review though is a bit wry as you left with an outstanding bill of approximately $390 Samoan Tala resulting in us having to report this to Expedia. As I say we use all feedback to try and improve our service and appreciate you taking time out to comment. Regards T Pati (General Manager)

10/10 Excellent

tisaan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to many amenities..lyns supermarket, restaurants, hospital, and 5 minutes into town
Stayed 3 nights in Dec 2018
Response from Mark on Dec 11, 2018
Thank you for your kind review. We appreciate all feedback as it enables to increase our efficiency. We especially enjoy it when we have managed to make your trip enjoyable.

8/10 Good

HOSANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Mark on Oct 1, 2018
Hi, Hosanna, Just wanted to thank you for your custom. We look forward to welcoming you again next time you are visiting our wonderful island home.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Convinient comfortable clean easily accessible rooms are air conditioned and 5 mins from town area. Was just disappointed that we’rent able to use the pool which was part of the package as we were told it was broken and clearly saw some rubbish in it.
Stayed 1 night in Sep 2018
Response from Mark on Sep 26, 2018
Thank you for your kind mark. I apologise for the pool being out of action and at present we have removed it from our facilities we advertise. Hopefully it will be fixed properly in the next week or so and it will return on the site as one of our attractions. Thanks again for your review we appreciate all feedback as it helps us improve our service.