Skip this place. I really wanted to like this resort, but so much was amiss. Reception on arrival was barely welcoming and told us little about the hotel. The room was lovely (we had a penthouse). It was impossible to book a restaurant on day 1. The next couple of days were booked up; they eventually found us one “due to a cancellation.” Yet half the dining room was empty, so something didn’t add up. We had a truly disturbing experience in the spa—one I’ve never encountered in my life. It’s not suitable to print the details. The hotel tried to make amends and the team member was asked to leave, but it left a bad taste over the rest of the holiday. I later discovered they only refunded £129 of the £258 they’d agreed to—disingenuous, given what happened. The restaurants (when you could get into them) were excellent. Yet other details were hit and miss—an announcement that children had to wear water diapers played on repeat all afternoon at one pool. When we left, the receptionist didn’t ask how our stay was, didn’t thank us, didn’t offer transport. Just three words: a flat, disinterested “OK that’s it.” These odd lapses—endless announcements, sullen reception, phantom bookings, and the spa issue—made the place feel more Jekyll than Hyde. For the first time after a holiday, I sat in the pickup car glad to be going home. With so many other resorts nearby, choose literally any of them instead.