建物のデザイン

クレムリン パレスの口コミ

5 out of 5
クレムリン パレス
Kundu Köyü, Lara, Antalya, Antalya

口コミ

8.0

とても良い

評価 10 - 439 件の口コミ中 188 件が非常に良い" "
評価 8 - 439 件の口コミ中 130 件が良い" "
評価 6 - 439 件の口コミ中 65 件が普通" "
評価 4 - 439 件の口コミ中 21 件が不満" "
評価 2 - 439 件の口コミ中 35 件が非常に不満" "

8.2/10

清潔度

7.8/10

スタッフとサービス

7.8/10

設備とサービス

7.8/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

8/10 (良い)

Vendim

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 5 月に 3 泊滞在
Kremlin Palaceからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Guest,We would like to thank you for your evaluation. We hope to see you again at our hotel.Yours sincerelyGuest Relations Team

10/10 (非常に良い)

Boney

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The resort in itself is amazing and really huge. The only problem is with transportation if you wish to explore outside the resort. The reception would book you a yellow cab if you need which is ok. But the taxi guys charge you what they want and they only accept cash. And if you are looking to book an Uber none of them would accept since there seems to be a lobby for all taxis and they won't accept any Uber requests from this area.
2024 年 5 月に 4 泊滞在
Kremlin Palaceからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Guest,We would like to thank you for your evaluation. We hope to see you again at our hotel.Yours sincerelyGuest Relations Team

8/10 (良い)

Sefkan

グループ旅行
Nothing
2024 年 5 月に 6 泊滞在
Misafir İlişkileri Ekibi からの返信 (投稿日 : 2024 年 5 月 11 日)
Sevgili Konuğumuz;İncelemeniz için teşekkürler. Deneyiminizi bize bildirmek için zaman ayırıp yorumunuzu gönderdiğiniz için gerçekten teşekkür ederiz. Geri bildiriminiz bizim için çok önemli ve sizin ki gibi yorumlar, misafirlerimize sunduğumuz hizmeti sürekli iyileştirmemizi sağlıyor.Ekip arkadaşlarımızla ilgili güzel yorumlarınız, daha da iyisini yapmak için kesinlikle bir motivasyon kaynağı olacaktır. Sizi tekrar ağırlamaktan çok mutlu olacağız.SaygılarımlaMisafir İlişkileri Ekibi

8/10 (良い)

Anna

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Thank you so much Guys, for good vocation !!!
2024 年 4 月に 7 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

8/10 (良い)

sedat

良かった点 : 清潔度
2024 年 4 月に 5 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2024 年 5 月 5 日)
Sevgili Konuğumuz;İncelemeniz için teşekkürler. Deneyiminizi bize bildirmek için zaman ayırıp yorumunuzu gönderdiğiniz için gerçekten teşekkür ederiz. Geri bildiriminiz bizim için çok önemli ve sizin ki gibi yorumlar, misafirlerimize sunduğumuz hizmeti sürekli iyileştirmemizi sağlıyor.Ekip arkadaşlarımızla ilgili güzel yorumlarınız, daha da iyisini yapmak için kesinlikle bir motivasyon kaynağı olacaktır. Sizi tekrar ağırlamaktan çok mutlu olacağız.SaygılarımlaMisafir İlişkileri MüdürüFiruze Tokgöz

10/10 (非常に良い)

Bilal

小さなお子様連れの家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Great experience
2024 年 4 月に 3 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

6/10 (普通)

Franco Di

良かった点 : 施設のコンディションと設備
War okey würde aber nicht mehr hin
2024 年 4 月に 5 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2024 年 4 月 28 日)
Lieber Gast;Zunächst möchten wir uns bei Ihnen für Ihren Kommentar bedanken, dass Sie sich die Zeit genommen und uns übermittelt haben. Wir bilden die Meilensteine unserer Servicequalität, die mit Ihrem Feedback auf Perfektion abzielt, und wir kommen schnell in diese Richtung.In Übereinstimmung mit unserem Serviceverständnis, das auf die Zufriedenheit der Gäste abzielt, ist Ihre Zufriedenheit für uns von größter Bedeutung. Ihre Kommentare wurden an die zuständigen Abteilungen und unser Management weitergegeben. Wir möchten darauf hinweisen, dass die notwendigen Forschungsarbeiten und Maßnahmen ergriffen werden.Wir hoffen, dass Sie uns die Gelegenheit geben, Sie wieder in unserem Hotel zu beherbergen und uns die Möglichkeit zu geben, Sie mehr zu erleben, als Sie es sich erträumt haben. Wir hoffen, Sie so bald wie möglich wieder in unserem Hotel zu sehen.HochachtungsvollKremlin Palace Gaestebetreuung-Team

10/10 (非常に良い)

Amirhossein

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 6 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

8/10 (良い)

Ahmet、Toronto

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is excellent and food is amazing but If you are going to stay long term you might get bored.
2024 年 4 月に 4 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2024 年 4 月 19 日)
Our Dear Guest;We would like to thanks for your review. We really appreciate you taking the time to let us know about your experience and posting your comment. Your feedback is very important to us and comments like yours enable us to continuously improve the service we offer to our guests.Your nice comments about our teammates will definitely be a source of motivation to do even better. We will be very happy to welcome you again.Kind RegardsGuest Relations ManagerFiruze Tokgöz

8/10 (良い)

Zahit

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is very good but old must repair
2024 年 4 月に 5 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Guest,Your feedback is of great importance for us to deliver the service standards we target, and we thank you for sharing your valuable comments and opinions with us. We hope to serve you again on your next holiday with more beautiful memories. Please do not hesitate to contact us for your questions and requests.We wish you good and healthy days.RegardsKremlin Palace Guest Relations Team

10/10 (非常に良い)

Olga

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great kids club, beautiful territory, great hotel
2024 年 3 月に 5 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 (非常に良い)

Arsalan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The stay was amazing, staff is very good and food is amazing.
2023 年 12 月に 5 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

4/10 (不満)

Fulya

家族旅行, グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wir waren insgesamt neun Personen für Silvester. möchte ich auch betonen, dass die organisatorische Planung für die Silvesterfeier mangelhaft war. Es gab keine klaren Informationen darüber, wie die Gäste, die nicht am Galaabend teilnehmen wollten, ihre Zeit verbringen könnten. Das Fehlen eines Alternativprogramms wirkte sich negativ auf die Gesamtzufriedenheit aus. Die mangelnde Vielfalt im Speiseangebot war enttäuschend. Es schien, als ob die Küche wenig Kreativität zeigte und sich nicht um Abwechslung bemühte. Dies führte dazu, dass das Essen nicht nur langweilig, sondern auch geschmacklich eintönig war. Was die Sauberkeit der Zimmer betrifft, war der Zustand unter den Betten inakzeptabel. Der hohe Staubansammlung lässt auf mangelnde Reinigungsroutinen schließen. Dies ist besonders bedenklich, da Sauberkeit und Hygiene grundlegende Erwartungen an einen Hotelbetrieb sind. Die mangelnde Effizienz und Schnelligkeit des Servicepersonals war ebenfalls enttäuschend. Das Warten auf eine einfache Gabel sollte nicht zu einem derart frustrierenden Erlebnis führen. Die Professionalität sollte nicht nur im Lächeln, sondern auch in der prompten Bereitstellung grundlegender Utensilien sichtbar sein. Insgesamt fühlte sich der Aufenthalt nicht wie ein Erlebnis in einem 5-Sterne-Hotel an. Die genannten Punkte lassen mich eher zu einer 3-Sterne-Bewertung tendieren. Es ist bedauerlich, dass solche Schwächen das Potenzial des Hotels beeinträchtigen. Nie mehr wieder
2023 年 12 月に 2 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2024 年 1 月 8 日)
Lieber Gast;Zunächst möchten wir uns bei Ihnen für Ihren Kommentar bedanken, dass Sie sich die Zeit genommen und uns übermittelt haben. Wir bilden die Meilensteine unserer Servicequalität, die mit Ihrem Feedback auf Perfektion abzielt, und wir kommen schnell in diese Richtung.In Übereinstimmung mit unserem Serviceverständnis, das auf die Zufriedenheit der Gäste abzielt, ist Ihre Zufriedenheit für uns von größter Bedeutung. Ihre Kommentare wurden an die zuständigen Abteilungen und unser Management weitergegeben. Wir möchten darauf hinweisen, dass die notwendigen Forschungsarbeiten und Maßnahmen ergriffen werden.Wir hoffen, dass Sie uns die Gelegenheit geben, Sie wieder in unserem Hotel zu beherbergen und uns die Möglichkeit zu geben, Sie mehr zu erleben, als Sie es sich erträumt haben. Wir hoffen, Sie so bald wie möglich wieder in unserem Hotel zu sehen.HochachtungsvollKremlin Palace Gaestebetreuung-Team

10/10 (非常に良い)

ALI、MONTREAL

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
belle emplacement pres de la plage, propre, bon service. bien manger. 5 etoils. merci
2023 年 11 月に 1 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 11 月 28 日)
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Wyrazy szacunku,Kremlin Palace Guest Relations Team

6/10 (普通)

Ömer sinan

2023 年 11 月に 3 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 11 月 18 日)
Dear Guest;We would like to thank you for offer the assessment to our attention.Best RegardsKremlin Palace Guest Relations Team

6/10 (普通)

fouad

グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
5 on a 10
Only the kids club is really good in this hotel. Also they are clean enough...
2023 年 11 月に 4 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 11 月 10 日)
Dear Guest;First of all, we would like to thank you for your comment that you have taken the time and sent it to us.We form the milestones of our service quality that targets perfection with your feedback and we are progressing rapidly in this direction. In accordance with our understanding of service that targets guest satisfaction, your satisfaction is paramount to us. Your reviews have been shared with the relevant departments and our management. We would like to state that the necessary research and measures will be taken.We hope that you will give us the opportunity to host you again at our hotel and give us the chance to experience you more than an experience you have dreamed of. We hope to see you again at our hotel as soon as possible.RegardsKremlin Palace Guest Relations ManagerFiruze Tokgöz

6/10 (普通)

Arif

出張
2023 年 10 月に 3 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 11 月 6 日)
Değerli Misafirimiz;Öncelikle zaman ayırarak tarafımıza iletmiş olduğunuz yorumunuz için sizlere teşekkür ederiz. Sizlerin geri bildirimleriyle mükemmeli hedef alan hizmet kalitemizin kilometre taşlarını oluşturmakta ve bu doğrultuda hızla ilerlemekteyiz.Misafir memnuniyetini hedef alan hizmet anlayışımız gereği sizlerin memnuniyeti bizler için her şeyden önemlidir. İletmiş olduğunuz görüşleriniz ilgili departmanlar ve yönetimimiz ile paylaşılmıştır. Gerekli araştırmaların ve önlemlerin alınacağını belirtmek isteriz.Umarız sizleri otelimizde tekrar ağırlama fırsatını bizlere vererek hayal ettiğiniz bir deneyimden daha fazlasını sizlere yaşatma şansını bizlere tekrar tanırsınız. En kısa zaman da tekrar sizleri otelimizde görmek dileklerimizle.SaygılarımızlaMisafir İlişkileri MüdürüFiruze TOKGÖZ

8/10 (良い)

Faundez

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
La comida no era tan variada
2023 年 10 月に 3 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 10 月 27 日)
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées Kremlin Palace Guest Relations Team

4/10 (不満)

Seyed

家族旅行
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
Not worth the price or 5 starts all inclusive
Nothing worth the price or 5 star rated stay in All inclusive resort. Specially the food and buffet was very bad, food are cold and Old, On dirty tables they put new sets of cutlery for next guest. Staff very rude and unhappy, they do not get any food since the resort keeping the food to serve next day. Rooms are clean and nice, renovated, Pools cold but still clean and nice. Variety of food and restaurant very bad.
2023 年 10 月に 4 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 10 月 9 日)
Dear Guest;First of all, we would like to thank you for your comment that you have taken the time and sent it to us.We form the milestones of our service quality that targets perfection with your feedback and we are progressing rapidly in this direction. In accordance with our understanding of service that targets guest satisfaction, your satisfaction is paramount to us. Your reviews have been shared with the relevant departments and our management. We would like to state that the necessary research and measures will be taken.We hope that you will give us the opportunity to host you again at our hotel and give us the chance to experience you more than an experience you have dreamed of. We hope to see you again at our hotel as soon as possible.RegardsKremlin Palace Guest Relations ManagerFiruze Tokgöz

10/10 (非常に良い)

Burak

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2023 年 9 月に 7 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 9 月 13 日)
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 (良い)

Rachid

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 12 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 9 月 6 日)
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

6/10 (普通)

Rekha

2023 年 8 月に 4 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 9 月 9 日)
Dear Guest;We would like to thank you for offer the assessment to our attention.Best RegardsKremlin Palace Guest Relations Team

10/10 (非常に良い)

berkan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 8 月 30 日)
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 (良い)

Burak

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Schönes Hotel, bis auf ein paar Kleinigkeiten war alles in Ordnung!
2023 年 8 月に 3 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 8 月 28 日)
Lieber Gast;Als Familie des Kremlin Palace möchten wir uns ganz herzlich für die Weiterempfehlung unseres Hotels bedanken und sind von der Meinung unserer geschätzten Gäste in unserer Einrichtung, in der wir tätig sind, motiviert. Ich möchte Ihnen auch dafür danken, dass Sie sich die Zeit genommen haben, Ihre Ansichten mitzuteilen. Ihr Kommentar wird allen Führungskräften und Mitarbeitern mitgeteilt. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen GrüßenKremlin Palace Gaestebetreuung-Team

8/10 (良い)

Hiroshi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
we were rather tired of the same/similar dining. Fruits were available only cheap one. Service and room itself is not bad. SPA and massage were too expensive. Hotel charges seems to be rather higher and would be reviewed.
2023 年 7 月に 5 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 8 月 2 日)
Dear Guest,Your feedback is of great importance for us to deliver the service standards we target, and we thank you for sharing your valuable comments and opinions with us. We hope to serve you again on your next holiday with more beautiful memories. Please do not hesitate to contact us for your questions and requests.We wish you good and healthy days.RegardsKremlin Palace Guest Relations Team

10/10 (非常に良い)

Manil

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Séjour inoubliable. Mon époux mes enfants et moi avons passé un magnifique séjour. Tout est au top. Un grand merci au personnel qui se plie en 4 pour répondre à nos requêtes a tous les niveaux , restauration, guest relations partout partout. On se sent vraiment en sécurité . Quant à l'animation que dire ... Il y en a pour tous les goûts ...c'est très varié chaque soir 3 spectacles. Pas moyen de s'ennuyer sans oublier l'après midi mousse a la piscine le samedi. Nous repartirons avec grand plaisir . Mille Merci a tous
2023 年 7 月に 16 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 8 月 1 日)
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Wyrazy szacunku,Kremlin Palace Guest Relations Team

10/10 (非常に良い)

NIR

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 7 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 7 月 26 日)
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 (良い)

Khawar

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Kremlin Palace Antalya Review
The hotel is overhyped and shows lot of wear and tear. For the money they charge per night there are better choices available in Antalya. Initially the room they gave had the washroom that had really bad smell coming from it. When we pointed it out the front desk customer service representative told us to spend the night there and they will re-assugn a new room to us next day which did not make sense to us as our luggage was still packed and when we insisted and confronted them that why would we have to unpack and pack again for next morning when they could re-assign the room same day. Upon our insistence they re-assigned us a new room within and hour. We felt like we did not have to jump through hoops to get the required service which as a 5 Star hotel they should have provided. The room airconditioning was not upto par for a 5 star hotel. The buffet menu and service was good with lots of eating choices. The towels in the room were worn out and their color had changed from white to off-white. The staff was decent but could be more friendly. They should improve the living standards and customer service as per a 5 star hotel. There are limited transportation options .
2023 年 7 月に 4 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 7 月 23 日)
Dear Guests;Thank you very much for sharing this constructive and beautiful comment with us.All comments are very valuable to us. It is a mirror for our development.We can see you have had a good time in our hotel in general.We hope we get a chance to welcome you again.Yours sincerely,Kremlin Palace Guest Relations Team

10/10 (非常に良い)

Berk

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice experience
2023 年 7 月に 4 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 7 月 17 日)
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 (非常に良い)

Sadik

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 3 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 7 月 15 日)
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 (良い)

Mutazz

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 6 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 7 月 14 日)
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

10/10 (非常に良い)

Moath

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing resort... we stayed 4 nights and didnt leave it. Great amenities, my kids loved it.
2023 年 6 月に 4 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 7 月 4 日)
Dear Guest;Thank you for your kind comment and satisfaction. A nice vacation makes us as happy as you. It inspires us to be better. On behalf of our managers and all employees, we would like to thank you for choosing us. We would like to inform you that we look forward to welcome you again, and your comments shed light on our vision to improve us every day and also to fix minor disruptions in this way, in which we define our mission as guest satisfaction .SincerelyKremlin Palace Guest Relations ManagerFiruze Tokgöz

10/10 (非常に良い)

Stavros

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service professional staff and managers great views and delicious food options I highly recommend this resort !!
2023 年 6 月に 7 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 6 月 18 日)
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 (非常に良い)

Hasan

2023 年 6 月に 4 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 7 月 2 日)
Our Dear Guest;We would like to thanks for your review. We really appreciate you taking the time to let us know about your experience and posting your comment. Your feedback is very important to us and comments like yours enable us to continuously improve the service we offer to our guests.Your nice comments about our teammates will definitely be a source of motivation to do even better. We will be very happy to welcome you again.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 (非常に良い)

Sami

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely days at Lara/Antalya
Very nice 3 nights ......So enjoyed.
2023 年 5 月に 3 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 6 月 6 日)
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 (非常に良い)

Cem

2023 年 5 月に 3 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 5 月 29 日)
Dear Guest,Thank you as Kremlin Palace family for your nice comment and evaluation. We state that we hope to host you again soon, and wish you healthy days.Best RegardsKremlin Palace Guest Relations Team

10/10 (非常に良い)

Mourad

2023 年 5 月に 3 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 6 月 16 日)
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

8/10 (良い)

Bushra

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2023 年 5 月に 7 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 5 月 22 日)
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 (良い)

nima

2023 年 5 月に 6 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 5 月 31 日)
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 (良い)

Roland

2023 年 4 月に 4 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 5 月 9 日)
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

10/10 (非常に良い)

Ismael

2023 年 4 月に 2 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 5 月 6 日)
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 (良い)

Abdul

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Overall good
Overall a good hotel would stay again. we were without electricity from 11pm until 11am the following day it took rather longer than expected to get it sorted which wasn't ideal, night manager was useless. A couple of rude staff in the restaurant/buffet area that need to work on their customer service skills and learn how to speak to people or find an alternative job that would be more suited for them. Cleanliness of hotel food quality taste was good.
2023 年 4 月に 2 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 4 月 28 日)
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 (非常に良い)

Osman

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect
2023 年 4 月に 2 泊滞在

10/10 (非常に良い)

Hatice

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Dies war mein zweiter Besuch im Hotel und ich würde immer wieder Urlaub in diesem Hotel verbringen. Das Hotel ist sauber, vielfältiges Angebot an Essen und eine große Anlage mit direktem Strand. Die Mitarbeiter sind auch super freundlich und sehr bemüht. Ein Dank geht auch an das Animation Team, besonders Volkan, Mustafa und Görkem. Wir planen schon unseren nächsten Urlaub in diesem Hotel.
2023 年 4 月に 4 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 4 月 23 日)
Sehr geehrte Gäste;Als Kremlin Palace Familie ist es das Ziel unseres gesamten Teams, die Zufriedenheit unserer Gäste sicherzustellen, indem wir die höchsten Servicequalitätsstandards bieten. Es ist uns eine große Freude, Ihnen diese Zufriedenheit in Ihrem Urlaub bieten zu können.Wir möchten uns für Ihre freundlichen Kommentare bedanken.Wir möchten Sie daran erinnern, dass wir Sie gerne wieder begrüßen und Ihnen bei Ihrer nächsten Reise die Qualität des Kremlin Palace präsentieren werden.HochachtungsvollKremlin Palace Gaestebetreuung-Team

2/10 (非常に不満)

Meyrav、New York

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
I came to this property for the water slides for my two teenagers. The website said it would be open April 1st. It wasn’t. even though other hotels were open. When I complained I got stupid excuses. I left the hotel a day early.
2023 年 4 月に 4 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 4 月 14 日)
Dear Guest;First of all, we would like to express our apologies for your evaluation. However, it does not accept the term you used. We recommend that you write a comment in a more appropriate language.Best RegardsGuest Relations ManagerFiruze Tokgöz

2/10 (非常に不満)

Rizgar

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very dirty, very noisy, I didn’t get the standard room with double beds that I paid for. Two days they didn’t clean the room till I reported the receptionist twice. When the Expedia agency was stilling over £350 from me, what I had to expect from the hotel staff?!!!
2023 年 3 月に 4 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear Guest;We would like to thank you for offers your experiences to our attention during your stay at our Kremlin Palace hotel. Guest feedback is very important for us in order to continuously improve our hotel and service quality.As Kremlin Palace, we would like to state that we have fully fulfilled all the requirements regarding hygiene practices in the standards.These practices are audited and certified by international independent organizations every month.As you would appreciate, we do not take any risks regarding this issue in our facility where we serve approximately 1000 guests with 100% occupancy rates.Our facility is one of the most preferred and appreciated services by our guests with its hygiene practices and cleaning.We hope to you give us another chance and we have a chance to welcome you again.Best RegardsGuest Relations ManagerFiruze TOKGÖZ

2/10 (非常に不満)

Michell

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 2 月に 2 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2023 年 2 月 18 日)
Dear Guest;We are very sad about the point. We hope to give us one more chance.RegardsGuest Relations Team

10/10 (非常に良い)

Alperen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Her şey çok güzeldi, çalışanlar güler yüzlüydü, gerçekten memnun kaldık.
2022 年 11 月に 4 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2022 年 11 月 27 日)
Değerli Misafirimiz,Öncelikle kıymetli vaktinizi ayırıp tesisimiz ile ilgili görüşlerinizi site üzerinden paylaştığınız için teşekkür ederiz. Genel olarak konaklamanızdan memnun kaldığınızı okumaktan mutluluk duyduk.Sizlerin olumlu ve güzel yorumları bizi ve çalışan arkadaşlarımızı motive etmektedir. Güzel yorumlarınız belirtmiş olduğunuz çalışma arkadaşlarımız ve departman müdürleri ile mutlaka paylaşılacaktır.En kısa zamanda sizleri tekrar tesisimizde ağırlayabilmek dileği ile.SaygılarımlaMisafir İlişkileri MüdürüFiruze Tokgöz

2/10 (非常に不満)

Anthony

2022 年 11 月に 3 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2022 年 11 月 23 日)
Dear Guest;We would like to thank you for offer the assessment to our attention.Best RegardsAsteria Kremlin Palace Guest Relations Team

8/10 (良い)

Bassam

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
The resort is very excellent, but the standard of food has fallen from the previous one, as this is my second stay at it
2022 年 11 月に 3 泊滞在
Firuze Tokgözからの返信 (投稿日 : 2022 年 11 月 21 日)
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz