6/10 Okay
Veronica
Traveled with family
Jun 23, 2023
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were looking forward to our stay at Asalem. I had planned this trip for months and had great expectations for this property.
The place looked amazing on pictures, the location was perfect.
On site we arrived late afternoon, the hostess was great and dinner was ok. The following day breakfast service was great.
However our rooms did not look like in the pictures, the rooms were old, with chipped wood and cracked slabs. The worst was the wholes in the sheets and the bedding and towels were in poor shape and even with mold. The bathrooms were old and had a bad smell but most of all they were not clean. My daughter and I used our sandals to shower as we did not want to step on the shower bare foot.
The floor of the rooms, the outlets, curtains, doors were all in bad shape and in urgent need of repair.
My family was very disappointed and even though we had originally planned to extend our stay, we decided one night there had been enough.
I am sure their newer rooms are better and that everything is great there but the pictures are not accurate to the current state, the property should show current pictures of the older units so that guests know what they are accepting when booking. Still this does not make up for the lack in higiene.
Veronica
Stayed 1 night in Jun 2023