First of all getting ahold of the property manager was only convenient when I needed to upload documents and even when I did that, I received no reply. I again emailed the day before the trip to get clarity on the check in process since I heard nothing and again received no reply. The day of the check in I received an email with the check in process.
THE HOUSE: False Advertisement. As most of the prior reviews of this house state, there are several difference with what is shown when you reserve the property to what the house actually looks like. Most if not all the furniture is different and much worse quality than what is pictured. All the way from tables, coffee tables, to entire bed sets. Paint on the wall is different. In 2 of the bedrooms listed its a beachy nice striped pattern , when you arrive you see an all beige house with minimal decor or picture frames on the wall. NONE of the remotes for the main tv fully worked. The non-HVAC master bedroom didnt even have a remote for the TV so it was not used. Besides the furniture and paint the game room was a total let down. No basketball hoop as shown. The pool table was not the same and honestly needs to be donated cause of its condition. The ping pong table is broken and looks to have been attempted to be repaired with some wood, but failed. The game room is also in a garage which is not welcoming or even finished for that matter. The plaster on the wall leaves about a foot of drywall shown and shocker, no hardwood or laminate floor as shown in listing.
The second day the Spa pump exploded while my 4 kids were swimming in the main pool and scared the **** out of them to the point they didnt want to swim again that day. I immediately called the Property Manager and left a voicemail expecting some sort of call back, text or email and received neither. The following day the pool guy showed up began filling up the spa with water but not sure if it was because of the call or because it was the scheduled maintenance day since it was Monday as listed in the white binder. Either way the Spa was again working after 2 days of being broke, but zero reply, call back or acknowledgment from anyone.
Also during the stay my family and I in total killed 6 spiders and 2 other bugs. The house was clean from trash but still seemed unkept, old, outdated, and mix-matched.
100% do not stay here, if I seen updated pictures I would have not booked this house!!!