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Reviews of Best Western Plus Parkway Hotel

2.5 out of 5
Best Western Plus Parkway Hotel
1900 Homer Adams Pkwy, Alton, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 475 out of 1006 reviews" "
Rating 8 - Good. 312 out of 1006 reviews" "
Rating 6 - Okay. 129 out of 1006 reviews" "
Rating 4 - Poor. 47 out of 1006 reviews" "
Rating 2 - Terrible. 43 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much appreciated them accommodating an early check in.
Stayed 1 night in May 2024

8/10 Good

carlos Ernesto

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Property conditions & facilities
Vending and ice machines were down on my floor,pool not open, the parking lot on side of building was littered with paper. We had to keep getting the key card rekeyed. Pain in the rear. When you have your hand full and your card don't work. Good selection at breakfast and rooms were clean
Stayed 3 nights in May 2024

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet stay.
Stayed 2 nights in May 2024

4/10 Poor

Charles

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was out of order. Elevator was out of order. Sheets on pull out sofa were dirty. No hot water in the sink.
Stayed 1 night in May 2024

10/10 Excellent

Shae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

beth, westminster

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are outdated and have too much wear and tear. Should have stayed at Hampton Inn next door.
Stayed 1 night in May 2024

8/10 Good

Anthony, HENDERSONVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good room at an affordable price. Pool wasn’t opened yet but I have no complaints.
Stayed 2 nights in May 2024

8/10 Good

Lorri Jean

Stayed 1 night in May 2024

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very good
Stayed 3 nights in Apr 2024

10/10 Excellent

Jerome, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

bryan

Stayed 1 night in Apr 2024

6/10 Okay

Bond, Kirkland

Traveled with family and small children
Liked: Staff & service, amenities
The elevator was out and we were notified at check in. Since they were full, it's a good thing no one in my family is disabled because I'm not sure there would have been an accommodation for us.
Stayed 1 night in Apr 2024

10/10 Excellent

Mikayla

Liked: Cleanliness, staff & service, property conditions & facilities
Such a cozy spot, I could absolutely tell that the management here care about ensuring those staying are comfortable and well taken care of. All I can ask for in a hotel!
Stayed 3 nights in Mar 2024

6/10 Okay

Tina

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No matter where your room is you’ll have to walk a long way. Desk staff lied and said they had no rooms to check in early when 3 people without reservations checked in 5 hours early.
Stayed 1 night in Mar 2024

8/10 Good

John

Traveled with family
Liked: Staff & service, amenities
Clean, good breakfast, ataff ess helpful
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice, professional and helpful.
Stayed 3 nights in Mar 2024

8/10 Good

Chassidy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice parking
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Stayed 1 night in Feb 2024

10/10 Excellent

Wendi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Business traveler
The elevator was closed and not working.
Stayed 1 night in Feb 2024

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff. Will stay again.
Stayed 2 nights in Feb 2024

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean and comfy
Stayed 1 night in Jan 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
The room was clean, bathroom was clean. My only real caution is, the shower control is reversed. Hot is to the right and cold to the left.
Stayed 2 nights in Jan 2024

8/10 Good

Ricco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for our honeymoon. Everything was perfect! We worked stay again!

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

LaStella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

H Rodger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One-night stay was a positive experience. Hotel service attendants were courteous and professional. I plan to stay again soon!
Stayed 1 night in Jan 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine. Bed was comfortable. Price was affordable. Lots of parking although a little difficult to figure way into lot. Elevator was out of order but they offered us room on first floor if we needed it.
Stayed 2 nights in Jan 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love coming here just to relax and unwind. I do it every year. I put the "do not disturb" on the outside of the door and no worries. But when I need the room picked up or more towels and things, they are quick to get it done. Was just a little noisy this time outside my window, but that's to be expected due to it being the rear of the building. I will always return here and go nowhere else! Thank you!
Stayed 3 nights in Jan 2024

10/10 Excellent

Brandon

Stayed 4 nights in Jan 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Elizabeth

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Mold and hair in the bathroom, the bedding smelled like smoke in our "smoke free" room.
Stayed 1 night in Dec 2023

8/10 Good

Sandy

Traveled with family
Liked: Staff & service, room comfort
Good stay for the price
Room was clean and comfortable beds. Toilet seat cover wanted to keep falling down as the tank didn't look like it was unstalled properly, but you could get lid to stay open after a try or two. I had eggs and potatoes for the hot breakfast. Eggs must have been from a mix or something they didnt taste right for me, but the potatoes were good. I like the cancelation policy so over all its a good hotel to stay at.
Stayed 2 nights in Dec 2023

6/10 Okay

Leon

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

2/10 Terrible

Cory

Stayed 3 nights in Dec 2023

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and courteous.
Stayed 2 nights in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

ANDREW, Des Plaines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here on trips to KC …. Always a pleasure
Stayed 1 night in Nov 2023

2/10 Terrible

GEORGE

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was rude and unprofessional. Key cards consistently needed to be re set daily. Bed was hard, room smelled of dampness. Laundry room was next to room and was loud all day. Shower had poor pressure. Elevator broken Vending machine broken Water machine broken. Exterior doors did not work with key cards.
Stayed 3 nights in Nov 2023

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No elevator.
Decent stay. Only issue was we are both disabled. They had us on the second floor and the elevator is out of order. Difficult time taking the stairs. Front desk did offer to carry our baggage up though.
Stayed 1 night in Nov 2023

10/10 Excellent

David, St. Charles

Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities, room comfort
Great location!
Nice stay at a clean hotel with a fantastic location. Will be back!
Stayed 1 night in Oct 2023

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The people were helpful but the elevator as broken the entire 11 days as was the laundry area.
Stayed 1 night in Oct 2023