Everything is perfect but the only thing the breakfast area is too small for that many guests and a little bit pricey
bashir
2024 年 10 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Muya
2024 年 10 月 2 日
良かった点 : 清潔度、スタッフとサービス、 設備とサービス
Close to Dystyk Plaza and other convenient areas
Muya
2024 年 9 月に 12 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Jelena
2024 年 10 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Thank you Grand Mildom
My parents stayed at Grand Mildom and absolutely loved their experience with the hotel! The hotel staff and service were excellent. They were really impressed with breakfast buffet They loved their room and bed was extremely comfortable. In overall, they will definitely come back again.
Jelena
2024 年 10 月に 3 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Anna
2023 年 3 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The stuff was great!! Big thank to Sabina!!! Very helpful and kind stuff, each person who works here made my parents vacation amazing! Will definitely be back soon ❤️
Anna
2023 年 3 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
JEONGYUN
2025 年 5 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel^^
The hotel facilities were clean and the beds were comfortable. I used room 901, and the TV and single sofa were placed far apart. The iPad was not mirrored on the smart TV. Other than that, I was satisfied and would use it again.
JEONGYUN
2025 年 5 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
JINHO
2024 年 3 月 3 日
출장.
숙소는 전반적으로 나쁘지 않았습니다만 9층으로 배정받았는데 방에서 담배냄새가 너무 심했어요.
JINHO
2024 年 1 月に 3 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Shashi
2024 年 7 月 29 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Poor communication
Hotel staff are welcoming and friendly.
The room was comfortable.
The breakfast was good.
However, the manager & a Staff member due to their improper communication let me down badly - I was made to believe that I would be arranged with another room after I decided to extend my stay, but on the day, they ended saying the hotel was full & I had no option but to go stay in different hotel for 3 nights/4 days. It was a bad exit
Shashi
2024 年 7 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
H Blair
2023 年 8 月 15 日
良かった点 : 清潔度
Typical mid-range property in good location. What cost them stars - ineffective A/C combined with extremely thick duvet. The bed was as hard as a rock. Not a lot of sleeping
H Blair
2023 年 8 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Valentina
2023 年 7 月 19 日
良かった点 : 清潔度、スタッフとサービス
The location was exceptional! I needed a hotel near the US consulate and shopping area and the hotel met all my expectations.The staff was responsive and nice. AC did not work enough to cool dawn the room. It was pretty stressful for my elderly mom.The 9th floor was extremely loud because they have a night bar on the same floor. Be aware in case you need a good rest. The restaurant service took forever but their food was excellent.
Valentina
2023 年 7 月に 13 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2023 年 10 月 24 日
気になった点 : スタッフとサービス
Worst receptionist ever.
Booked this hotel because my flight was lat night wanted rest for 6 hours.
Left a request note that I paid for over night stay but only stay 6 hours early check in if it’s available.
When I arrived, it was 1PM a lady at the reception unpleasantly looked at me said check in is 2PM come back in an hour.
I explained, if early check in is possible that I am only staying for 6hours. I was asked to wait for 10 mins.
I waited in the lobby that I was the only one who was waiting to check in.
After waiting over an hour, I saw this most unpleasant receptionist was talking and laughing to her colleague looked did not care how long I was waiting to check in, so I came up to her and asked again if my room was ready,
She said “ok passport”
She was not going to call me, or help me check in until I asked her again. I was sitting and waiting just 5 meters from her. And I was the only one in the lobby waiting.
After 6 hours of staying, I checked out, same receptionist.
Whoever comes to the reception desk, she doesn’t look seem to care.
I had to ask again wanted to check out.
She said “minibar?”
I said no.
She said “ okay you go bye”
I visited over 80 countries and stayed over hundreds of hotels and this was the worst check in and check experience.
How she looked at the guest, the way she talked to the guest and how she treated guest was most unpleasant she has no understanding of customer service. This receptionist needs to work somewhere else.
宿泊されたお客様
2023 年 10 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
roman
2023 年 9 月 11 日
良かった点 : 清潔度、施設のコンディションと設備
Pleasant stay in Almaty
The hotel is new and very well located. There is a large mall with restaurants across the street and more restaurants walking diстаnce. The staff is very friendly, although somewhat inexperienced. The lobby area is too small, so is the breakfast area. Breakfast itself is very good though. Bathroom in the room is very modern, but inconvenient Other than that, I was happy with the room. Housecleaning was a challenge. They never cleaned until late in the afternoon or evening.
Nevertheless, in my opinion, the positives outweigh the negatives. I would stay here again were I to visit Almaty in the future.
roman
2023 年 9 月に 6 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
HYUN HO
2023 年 6 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
도움이 되었습니다. 푹 쉬게 할 수 있는 방 배정을 해주셔서 편하게 업무를 볼 수 있었습니다.