Akvaryum Koyu

We loved this property, but it does need some renovation to the second outdoor swimming pool which wasn’t available. We were also given no warning about The Beach facilities not being available and we were told there was a shuttle service to and from The Beach but this also wasn’t available. It was disappointing as we wanted a beach holiday. The hotel was lovely, but we probably wouldn’t have stayed there if we had known there were no beach facilities. We had to make our own way down to the beach and pay for sunbeds. Not appropriate when that is not made clear on the website.

A beautiful property in a beautiful location - we want to give a special shout out to the guys who alerted us to our tire, which was nearly flat by the time we left - we were able to make it to the ferry and a mechanic shop where we’d picked up a nail. Overall, the service was just okay - they need more training in intercontinental service standards of proactive service, less hierarchical and if you have your room number in a secluded property, why make us wait 20 minutes to sign something or have something checked in our room before checking out. We called multiple times to get coffee replenished and finally had to walk to the front desk to make it happen. Some things were great, but not to the level of this luxury resort.

Hotel is smth out of this world: amazing territory, style of the rooms, food… It’s tte best hotel we stayed in. Food: main restaurant has so many food options, it’s impossible to try all. And every time the chef welcomes you at the entrance.. Rooms: we stayed in deluxe rooms - we had jacuzzi, access to the swimming pool. The rooms are huge, you have your own walk-in wardrobe, very comfy bed. Although they are a bit dated. Territory of the hotel: is beyond everything I’ve seen. Foundations everywhere. Many electric buggies for those who cannot walk. We had photo session with the professional photographer from the hotel - super nice photos, very happy. We also had a couple of medical incidents. 🙈 so we had a chance to meet the local doctor, who was super helpful and organised a special car from the private hospital they work with. Everything was seamless. Especial thanks to Adile - the lady was assigned to our help, and was helping us with literally everything. In this hotel, when you check in, you are welcomed by a member of staff who speaks your mother tongue. Then during your whole stay you can ask any questions via WhatsApp. It’s super convenient. Adile was assigned to our group. She welcomed us at the vestibule, offered drinks on comfy sofas, took our passports and checked-us in while we were having coffee! Level of service is just brilliant. We then had some questions about cleaning, etc, and they were addressed through WhatsApp immediately (max within 10’).