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A nicely maintained traditional European hotel with cleanly renovated rooms. As it is located in the center of the old town, views from windows are buildings and sunshine was not expected. The hotel was very nice and staff was great with hospitality, but I would not recommend having dinner at the hotel restaurant which seems to be famous among tourists. Restaurant staff apparently get tired of tourists, and I was disappointed that they brought us sparkling water and Sprite though we asked for a glass of sparkling wine and Lemonade. When I asked about Sprite, their explanation was the bottled Sprite was Lemonade, which suprised and disapponted me a lot. I asked the hotel reception whether they didn't serve Lemonade and the person at the reception said that they had Lemonade. I'm just curious if the restaurant staff really believed Sprite was Lemonade, which is disappointing and surprising in any way. They lacked patience and respect when we ordered of food - I'm still trying to understand if it was because I was an Asian female with a kid (though he was behaving well) or why. Their behavior when they brought Japanese menu when they misunderstood my question was arrogant and that was also very disappointing and ruined my last night in Geneva.

Facility was fantastic. Very clean and sufficient for long stay. Only issue is access. If hotel side clearly gave a notice to communicate about the access there, it would have been much better since the last 100m was very tough to carry luggage and difficult to find the place only by Google map.

このホテルを利用してツェルマットでの滞在が素晴らしいものになりました。 シンプルながらも最高においしいチーズとパンの朝ごはん。部屋から毎日、どの時間も眺められるアルプスの山々。すでにこのホテルへの次の滞在を計画しています。 網戸があれば、虫の心配をせず窓をあけていられたな、と思います。また毎日ハイキングに出かけたのでバスタブがあれば言うことなしでしたが、シャワーの水圧が強いので、不満だったわけではないです。露天ジャグジーがあるので水着を持っていれば利用できてよかったかもしれません。 ツェルマットの駅に到着後、電話して迎えに来ていただけましたし、帰りも希望の時間に送ってもらえました。（駅までの送迎サービスは宿泊中1往復のみだそうです） 駅や街の中心部までは1.5キロほどです。散策にちょうど良く、スイスの素朴でかわいい家々の間から見えるマッターホルンを見ながらの散歩は最高でした。立地にも満足です。 少し歩けばレストランもあり、観光客向けのチーズフォンデュのあるお店や地元な人で賑わうおしゃれなお店など毎日楽しめました。マッターホルンを眺めながらの食事も最高でした。 ペットを連れた宿泊客もいるので、アレルギーがある方はお気をつけ下さい。ヨーロッパの犬たちはしっかりしつけられているので、いい子ばかりでした。 親切なスタッフの方々に、洗練された部屋、素晴らしい景色、立地も満足で、このホテルを選んで最高でした！