Afrate Haïssoun Vacations from ￥227,512

This place is a "WOW." The suite and staff were incredible! Highly recommended.

Great Hotel Highly Recommended. Staff very attentive and professional. Great amenities and very conveniently located.

This place is like no other - heaven on earth. The check-in process was smooth and efficient. Our villa was brilliant. It was huge with our own pool (not heated and therefore we could not use it as the water was cold), a heated jacuzzi, a living room, bedroom and a large bathroom and a store room. The bed was huge and luxurious. The bathroom had a hand-held shower, a rain shower and the best was a waterfall shower! The in-house service was exemplary. We had a direct contact with our butler via whatsapp. The team were wonderful in responding to our messages within a couple of minutes. Noura, from the service team, was fantastic. She was very pleasant and helped us sort out a small issue in the bill with great professionalism. The breakfast was excellent and Kariba and Malik made us feel at home. We booked a lot of excursions, like a visit to Imlil in the Atlas mountains, desert experience, guided tour of the old city through the concierge. Syeed who helped us, in my opinion, is the best concierge I have ever seen. His choice of places, guides, restaurants to eat were excellent. He was patient and took a genuine interest in our trips. The cars from the hotel were large, clean and spacious. The drivers always had a smile on their face. Dawood, Mohammad and Imad in particular stood out. Dawood in particular gave us a lot of history facts during our drive to the desert. We even had Thomas, the general manager, stop by and have a chat with us as we were about to leave.

Staff were lovely and very accommodating. Located on the edge of the old town but everywhere is very walkable and super quiet, can’t hear mopeds. Cute family of cats outside! Rooftop is a great place to relax after walking around the souks.

Tigmiza is a truly special property and not only because of its beauty and amenities but for the incredible staff that make it a haven! We wish we could name EVERYONE who made this stay exceptional. However, we can give special mention to Guest Relations extraordinaire Oussama (this man is a gift to the establishment!) Nothing was too small or big for him to take care of on our behalf. And ALWAYS with a sincere smile. We see the next GM in the making!!! Spa Manager Soukaina and the masseuses we worked with directly were lovely and exceedingly competent in giving us several wonderful spa experiences. Mom is still talking about her Hamman! Finally to all the front desk staff, servers and bell staff, like Hamza, Redouane, Abderrafie and others we say THANK YOU! THANK YOU for helping provide such an amazing holiday!!! We look forward to seeing and reconnecting with you ALL again sooner than later :)