2/10 (非常に不満)
anonymous、Asia
2019 年 1 月 8 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
When I arrived, a lady hotel owner who spoke good English told me that it was impossible to receive money by mobile, thus I had not paid yet. So, I had no choice to pay. After I return to my country and checked about my payment, it turned out that Expedia office had already sent money to the hotel. I was doubly requested money. I was lucky enough to keep the receipt from the hotel and took the time to inquire Expedia office. But, I doubted that many customers who had not done it was doubly taken money. It was unfortunate that expedia reservation confirmation sheet did NOT explicitly state it has been paid. Also, the neighbor cabarey made big noises all the night, which prevented us from sleeping. According to the hotel staffs, the noises were continuously. The telephone number of the expedia was wrong, and the hotel address was incorrect. I and my taxi driver struggled for searching the hotel for an hour. The room was cold, and bedding and blancket were so thin. Cold water sometime shut down. I left this hotel only one night. There are more fair hotel at Addis. I felt to be cheeted.
宿泊費を予約時に入金していたにも関わらず、宿についたとき、英語の上手な女性のオーナーに、モバイルで入金するのは不可能だと言われて、さらにお金を払わされた。このペンションを予約する方は、必ず、英語のPaidと書いた、予約確認書を持って行ってください。（私の予約確認書には、支払ったことが明記されていませんでした。）帰国後、expediaに確認させて、返金させた。ホテルの領収書をもって、苦情を言って、本当に良かったと思います。また、expediaに出ていた電話番号、住所ともに不正確で、タクシーで１時間近く探し回った。掛け布団も薄く、夜は、寒いし、水は断水する、で、散々でした。また、夜、８時頃から、近辺のキャバレーで、猛烈な騒音が始まり、どの部屋にいても、朝、２時頃まで一睡もできません。ホテル従業員の話では、ほぼ、毎日こんな有様だそうです。１日で、退散しました。
anonymous
2018 年 12 月に 1 泊滞在