屋外プール、サンラウンジャー

ジ アフリカン リージェント ホテルの口コミ

4.5 out of 5
ジ アフリカン リージェント ホテル
237-238 Airport West, Cantonments, Accra

口コミ

8.2

とても良い

評価 10 - 421 件の口コミ中 161 件が非常に良い" "
評価 8 - 421 件の口コミ中 171 件が良い" "
評価 6 - 421 件の口コミ中 51 件が普通" "
評価 4 - 421 件の口コミ中 27 件が不満" "
評価 2 - 421 件の口コミ中 11 件が非常に不満" "

8.6/10

清潔度

8.4/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

4/10 (不満)

宿泊されたお客様

出張
気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 2 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 2 月 20 日)
Dear Visitor,Thank you for patronizing us.We will be glad if you canshare your view with us and other travelers.We hope to see you soon.RegardsMary

10/10 (非常に良い)

masayuki

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 11 泊滞在
Lumyからの返信 (投稿日 : 2022 年 12 月 21 日)
Season's Greetings,We will be happy to hear about your experience. Thank you for choosing us.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 2 月に 2 泊滞在
lumyからの返信 (投稿日 : 2019 年 4 月 1 日)
Thank you for your feedback.

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、客室の快適度
空港から移動時のペットボトルサービスが有難い
仕事で3日滞在しました。到着が深夜便かつ友人のスーツケースが壊れバゲッジクレームに行き、空港を出るのが遅くなり、フロントのレセプションへ事情を説明したところ、きちんとドライバーに伝わっており、対応して頂けました。到着から移動中に水のペットボトルも頂き、長距離移動後に嬉しかったです ホテルの部屋は清潔に保たれていました。お湯もしっかり出ました。ただ、全体的に部屋が古い印象を受けましたレストランとドライバーのスタッフ対応が良かったです。
2019 年 2 月に 2 泊滞在
lumyからの返信 (投稿日 : 2019 年 3 月 5 日)
We appreciate your feedback

8/10 (良い)

Koichi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable
It looks a little old but very nice atmosphere. The shower works very well. Its breakfast is also OK.
2018 年 11 月に 1 泊滞在
Ernestinaからの返信 (投稿日 : 2018 年 11 月 8 日)
Dear Koichi, Thank you for choosing to stay with us at The African Regent Hotel. Guests like you help us measure our performance in order to continuously improve our level of service. We are still in the process of upgrading our facility . We hope to welcome you back to our 'Afropolitan' experience. Best Regards,

10/10 (非常に良い)

kamaaka、東京

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
アフリカン!
モール、バス停、スカイバー、徒歩で行かれて便利です。 空港からも車で10分。 規模は大きくないですが、快適なホテルです。
2018 年 2 月に 9 泊滞在
lumyからの返信 (投稿日 : 2018 年 2 月 28 日)
Dear Kamaaka, Thank you for your feedback, it is an honor to see you satisfied and hope to host again in future.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Modern African Hotel
very Comfortable

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pretty OK hotel
Comparing the hotel which was supposed to be one of the best hotel in Accra, the African Regent Hotel is fonctionnning much better. Staffs are well trained. Breakfast (Buffet) has good quality. You may think it is a bit over-priced (I think it is!!), but after staying at other "best" hotels, you could notice which hotel satisfies you....

10/10 (非常に良い)

Janice

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Janice,Thank you so much for taking the time to share your review with us, it means a lot to us.It was a pleasure hosting you, and we are happy to know that you enjoyed your stay with us.We look forward to having you back soon.Kind RegardsMary

10/10 (非常に良い)

denis

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
thanks for everything
2024 年 5 月に 1 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Denis,Thankyou for choosing The African Regent Hotel, it was a pleasure serving you. We appreciate your kind patronage.See you soon.RegardsMary

10/10 (非常に良い)

Denise、New York

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Appreciated the airport shuttle. Very comfortable property where we enjoyed a quiet spacious room. Good breakfast. Very nice staff. Good check-in. We would stay there again.
2024 年 5 月に 1 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Denise,Thank you for taking the time to share this amazing feedback with us. We so glad to know our service delivery suited your liking, thank for appreciating our hotel.We look forward to serving you again soon.Kind RegardsMary

6/10 (普通)

Cynthia

2024 年 4 月に 1 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Cynthia,Thank you for choosing The African Regent Hotel. It was a pleasure hosting you in our hotel. We are happy to know that you enjoyed your stay with us.We look forward to seeing you soon.RegardsMary

10/10 (非常に良い)

Tamara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Tamara,Thank you for your kind rating.RegardsMary

10/10 (非常に良い)

Akwasi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Akwasi,Thank you for reaching out to us.It was a pleasure hosting you in our hotel, hope you did enjoyed your stay with usWe look forward to welcoming you back soon.RegardsMary

2/10 (非常に不満)

Michael

I’ve stayed there twice before and never had any complaints but this time was terrible they wouldn’t change currency then phone didn’t work for 3 days they wouldn’t let me charge room service to my room then brought a charge card machine to the room and it didn’t work every time I needed anything I to go to front desk I tried to pay for room service in cash and they said that my $100 bill was too old 😂
2024 年 2 月に 2 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Michael,Thank you for taking the time to share your experience with us.We are sorry this did not go well with your stay.But be rest assured that, management have taken it up and have put measures in place to prevent this from happening again.We hope to see you soon.RegardsMary

10/10 (非常に良い)

Michael

2024 年 2 月に 4 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Michael,Thank you for your kind rating.RegardsMary

10/10 (非常に良い)

ELYSE

2024 年 1 月に 1 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Elyse,Thank you for your feedback.Kind Regards

10/10 (非常に良い)

ELYSE

2024 年 1 月に 1 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Elyse,Thank you once again for kind rating.RegardsMary

10/10 (非常に良い)

Linda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is very close to the airport and provides shuttle services. They have friendly staff who are professional and curteous. There is a breakfast buffet with fresh foods which is complimentary(and a plus). The onsite restaurant carries arrays of traditional and continental dishes which are delicious. The facility is very clean and they ensure the safety of all guests: Highly recommended!
2023 年 12 月に 5 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Linda,Thank you for your kind review. We are happy to learn that our food, facility and services suited your liking.We will continue to give our best to all our cherished guests. We also, hope to have you stay with us whenever you are in Accra.Looking forward to seeing you soon.RegardsMary

8/10 (良い)

Erica

良かった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Erica,Thank you for your feedback.Regards

8/10 (良い)

Audrey

2023 年 12 月に 1 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Audrey,Thank you for your kind patronage.Regards

8/10 (良い)

Jacole

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We spent 2 weeks here and the hotel staff was really friendly and hospitable. They did an excellent job with our needs and wants. This hotel is centrally located which was great for shopping, food etc. The breakfast buffet was good. I would suggest getting there early to get the food fresh. I had a few issues with the a/c yet it was restored. The internet isn't that strong outside of the hotel room. We spent a great deal on the balcony and it was awesome, relaxing and serene. I would defintely recommend this hotel again.
Guest Relations Officerからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Jacole,Thank you for your kind patronage, it means a lot to us as it will encourage us to do more for you and all our cherished guest. Your satisfaction for our facility and service delivery makes us feel fulfilled.We will definitely share this with our staffs.We look forward to welcoming you soon.RegardsMary

10/10 (非常に良い)

Kwabena

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great job done
2023 年 11 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Kwabena,We thank you for your kind patronage.RegardsMary

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent.
My colleague and I spent a very pleasant week here recently. Excellent service, spotless rooms and 24hr room service were all appreciated. The evening buffets are varied enough to eat each evening without running out of options. The Sunday buffet was excellent!
2023 年 11 月に 6 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Valued Guest,Thank you for taking the time to put a smile on our face.Your review has really encouraged us.Above all thank you for letting us know that, you had a memorable stay with us.We are glad our facility and service delivery suited your liking.We look to seeing you soon.RegardsMary

8/10 (良い)

Cathleen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Overall staff was nice and the food was pretty good. However I was disappointed that the pool was not functioning during my stay.
2023 年 10 月に 6 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2023 年 10 月 21 日)
Dear Cathleen,Thank you for always choosing our hotel for your stay.We are really glad to know that once again, the food and service delivery suited your liking. But for the most part, we are sorry you couldn't swim due to the renovation of the pool.We really look forward to share our new renovated pool experience with you on your next stay with us.RegardsMary

10/10 (非常に良い)

Leanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We enjoyed the nice friendly staff, the choices of food to choose from and close to the airport and mall. Give the staff a raise. Very good experience.
2023 年 10 月に 2 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2023 年 10 月 21 日)
Dear Leanne,We are appreciate for taking the time to share your wonderful feedback with us. We are happy to know that our staff exceeded your expectation, they will be happy to hear this. Once again thank you for appreciating everything about the African Regent Hotel. We look forward to serving you again soon.RegardsMary

10/10 (非常に良い)

Akwasi

2023 年 9 月に 1 泊滞在
Lumyからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Akwasi,Thank you for patronizing us, we would love to hear from you.

10/10 (非常に良い)

Tibebu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice, clean, comfortable hotel with excellent service and a West African cultural esthetic. Near the airport. Breakfast buffet included. Gym/spa. Pool was under construction and few other outdoor areas for walking/relaxing.
2023 年 8 月に 1 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Tibebu,We thank you for sharing this awesome review with us, and also letting us know that you thoroughly enjoyed every bit of our facility, service delivery and the African cultural concept. I assure that, we will have the pool completed in on time so you can enjoy the it on your next visit. We look forward to seeing you soon.RegardsMary

10/10 (非常に良い)

Caroline

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Definitely recommend as a good place to stay in Accra. Nice, clean hotel with hospitable and polite staff. Dining experience was great! I enjoyed the African vibe, decor and ambiance. I was there was several family members who had similar experience with seeming deficit of bath towels- had to ask several times to have towels replaced or provided.
2023 年 8 月に 7 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2023 年 8 月 18 日)
Dear Caroline,We are grateful and appreciate you taking the time to share your experience with us. We are happy to hear about your satisfaction for the excellent service provided to you by our team and your liking for our African vibe. It will be a pleasure to serve you again soonKind RegardsMary

10/10 (非常に良い)

KenYatta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A great place to stay in a great city.
2023 年 7 月に 1 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Ken,Thank you so much for your kind feedback. We look forward to seeing you soon.RegardsMary

10/10 (非常に良い)

Vera

2023 年 8 月に 1 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2023 年 8 月 25 日)
Dear Vera,Thank you so much for your kind patronage.RegardsMary

10/10 (非常に良い)

CHARLES

2023 年 7 月に 3 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2023 年 7 月 30 日)
Dear Charles,Thank you for your kind patronage.We look forward to having you back soon.RegardsMary

10/10 (非常に良い)

Samantha Vanessa

2023 年 5 月に 3 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Samantha,Thank you for your kind feedback and high rating.We look forward to seeing you soon.RegardsMary

10/10 (非常に良い)

Natasha

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent breakfast and dinner options. Clean, welcoming and first class customer service.
2023 年 7 月に 1 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2023 年 7 月 8 日)
Dear Natasha,Thank you for sharing this amazing feedback with us. We are indeed privileged to know our facility and customer service suited your liking. We look forward to welcoming you soon.RegardsMary

8/10 (良い)

Lewis

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 5 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2023 年 6 月 23 日)
Hello Lewis,Thank you for patronizing us.RegardsMary

8/10 (良い)

Daniel

2023 年 6 月に 2 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2023 年 6 月 27 日)
Hello Daniel,Thank you for your kind feedback, we glad to know you enjoyed your stay. We look forward to seeing you soon.RegardsMary

8/10 (良い)

Sharett

2023 年 5 月に 1 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2023 年 6 月 13 日)
Hello Sharett,Thank you so much for your kind rating.I look forward to hosting you again.RegardsMary

10/10 (非常に良い)

anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
employees
2023 年 5 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 5 月 6 日)
Hello Anthony,Thank you for taking the time to share your experience with us. We are happy to know you liked the services of our staffs, that is what we aim to achieve for all our guests and we are pleased it reflected in your stay. We look forward to hosting you again.Warm RegardsMary

10/10 (非常に良い)

debora

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the friendly & helpful staff. Breakfast was also delicious. There was a lot of delicious room service food options as well. Really enjoyed our stay.
2023 年 4 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 4 月 8 日)
Hello Debora,Thank you for sharing this uplifting review with us. We really appreciate it and are delighted to learn that you thoroughly enjoyed concept and the services of our staff. Kind RegardsMary

6/10 (普通)

Ann

グループ旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is very old and the room had a constant smell. Upon arrival I was told that my travel companion and I would be in the same floor. My room was switched without notice. Ended up have to repack and move to my original floor. Inconvenience.
2023 年 3 月に 7 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 4 月 1 日)
Hello Ann,Thank you for taking the time to share this feedback with us. Customer satisfaction is our top priority and so we are really sorry to hear that your experience did not go as expected. Management have put things in place to ensure your maximum satisfaction in the future. We look forward to seeing you soon.RegardsMary

10/10 (非常に良い)

anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
my tay and experience was very pleasant
2023 年 3 月に 3 泊滞在
Guest Relations Officerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Anthony,Thank you for taking the time to share your wonderful experience with us. We are excited to know that thoroughly enjoyed your stay with us.Kind RegardsMary

10/10 (非常に良い)

YAPO

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 3 月に 5 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 3 月 17 日)
Hello Yapo,Thank you for patronizing us. We appreciate this high rating.RegardsMary

10/10 (非常に良い)

serge

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thank you
2023 年 3 月に 2 泊滞在
Guests Relationsからの返信 (投稿日 : 2023 年 3 月 12 日)
Hello Serge,Thank you for the high rating and your patronage.We look forward to hosting you again.Warm RegardsMary

8/10 (良い)

Shivani

Good
2023 年 3 月に 1 泊滞在
Lumyからの返信 (投稿日 : 2023 年 3 月 5 日)
Dear Shivani,Many thanks for sharing your experience with us, we appreciate you and we look forward to welcoming you again.

8/10 (良い)

omoruyi

2023 年 2 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 3 月 21 日)
Hello Omoruyi,Thank you for patronizing us.RegardsMary

10/10 (非常に良い)

Cale

2023 年 2 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 3 月 15 日)
Hello Cale,Thank you for patronizing us.RegardsMary

8/10 (良い)

anthony

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 2 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 3 月 13 日)
Hello Anthony,Thank you for patronizing us.RegardsMary

10/10 (非常に良い)

Cherie

出張, カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Service was excellent! Soloist was amazing.
2023 年 2 月に 1 泊滞在
Lumyからの返信 (投稿日 : 2023 年 2 月 14 日)
Dear Cherie,We are much grateful for choosing us and for sharing your experience with us and other travelers. Thank you and we hope to see you soon.

10/10 (非常に良い)

Fikerte

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel was very clean. The staff were friendly and helpful, especially Gerry at the front desk. I forgot my adapter and the bellman found one for me. Then I had to leave before the restaurant was open and Gerry managed to get me some tea and pastries. Very thoughtful.
2023 年 1 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 1 月 28 日)
Hello Fikerte,We are really encouraged by this amazing feedback, and we appreciate you sharing withit us.It has always our core aim to provide a memorable and satisfactory service to all our guests and we are happy we delivered on our promise. We will definitely relay your compliment to the mentioned staff.Kind RegardsMary

10/10 (非常に良い)

William

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
So many choices in Accra, I’m glad I chose this property. I walked to the Accra Mall. The famous Sky Bar is across the street and there were no limits to getting around from this hotel as my base. I organized a Cape Coast tour just by asking staff. Everyone was pleasant and the smiles were abundant. Seth, the doorman was extremely helpful and became my go to for all things Accra. The spa on site is small but they sent me to their larger location where I did their 6 hour package. Loved it. The restaurant food was delicious. I preferred my meals at the hotel over local establishments. The free breakfast buffet was a bonus with made to order omelettes etc. Great first base when landing in Accra.
Guest Relationsからの返信 (投稿日 : 2023 年 1 月 20 日)
Hello William,Thank you for sharing this awesome feedback with us. We strive to do everything possible to create that enjoyable and memorable experience to all our guests. We will gladly extend your appreciate to the management and the staffs for their good work.We look forward to hosting you soon.Warm RegardsMary