I was told the place is disability friendly but its definitely not. I wont recommend coconut grove to anyone, essentially, disabled people. Im a wheelchair user. If i could have move to a different hitel, i would have was extremely tired.
The staff, especially Daisy, were professional, friendly and especially accommodating. Daisy was attentive and took excellent care of us. The young men were attentive and helped us with our luggage. When it was less crowded, I had efficient service in the restaurant. One suggestion, instruct the guests on how to turn on the hot water for showers. Also, before booking, advise the guest that there are no elevators
2020 年 1 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
DEREK
2018 年 10 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ACCRA'S HIDDEN GEM
The old concept of offering genuine “service with a smile” is a rare thing these days but is alive and well in the Coconut Grove Regency Hotel in Accra. From first contact, the standard of customer service was exceptional.
A 2-hour flight delay late made us worry that the free hotel transport would be long gone but as we exited Accra’s brand spanking new Terminal 3, it was great to see our name on a board held by the Regency’s friendly and approachable driver.
Check-in was smooth and professional but rather than being met with a forced grin common to many reception desks, Alpha, the duty manager, seemed genuinely glad to greet us and welcomed us with a much-appreciated chilled coconut. Things got better as, due to the hotel being very full, we were upgraded to a suite. If first impressions really do count, Alpha had scored a direct hit. Check out was equally painless.
Our room was spotlessly clean and spacious with incredible solid, hand-carved wooden furniture featuring traditional African scenes. All the rooms are in excellent condition with air conditioning to add to the comfort and a strong 24-hour security team ensure safety. The hotel is very well located with easy access to the Accra’s vibrant night life.
Our stay at The Regency was amazing. The friendly and helpful staff give a true warm Ghanaian feel to the place. It is a real gem, infinitely preferable to the many overpriced “Westernised” alternatives. Highly recommended.
2018 年 10 月に 10 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2018 年 10 月 14 日
良かった点 : スタッフとサービス
Internet not consistent . Airport shuttle unreliable
2018 年 10 月に 6 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Chris
2017 年 6 月 17 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Ok but not great
Hotel is tired and they are busy with renovations- no pool or gym available.
2017 年 6 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Dominik
2017 年 6 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快 適度
The Classic Accra Hotel
A consistently up to the challenge standard hotel that got even friendlier compared to the earlier years.Well, the pool was on renovation but doesn t that show that things are being well maintained?
2017 年 6 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
sunil kumar
2017 年 1 月 31 日
良かった点 : 清潔度
Room was good but storage was issue, no cup boards in room, bathroom was bigger than room, little awkward in staying. gym was dirty and machines were out of order. not very great experience.
宿泊者限定の口コミ
2/10 (非常に不満)
Corinne
2016 年 11 月 1 日
気になった点 : 清潔 度、スタッフとサービス、施設のコンディションと設備、客室の快適度
no wifi working, air condition not working well, room a bit dirty, hair in bed
宿泊者限定の口コミ
8/10 (良い)
Fiona
2016 年 3 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mid price hotel in Accra
Hotel caters mainly for business rather than tourism. Wifi worked in the room but not very well in the bar or the restaurant area. The staff were very welcoming and organised a car with a driver for us - Ibrahim, who was absolutely first class, very reliable and an excellent driver.
Evening meal in the restaurant was slow but this seems typical in Ghana. Overall, the hotel was spotless, the staff friendly and I would stay here again
宿泊者限定の口コミ
10/10 (非常に良い)
Derrick
2015 年 10 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
i enjoyed my stay at this please i will definitely come back to the hotel again
宿泊者限定の口コミ
6/10 (普通)
Leon
2015 年 8 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The service at the hotel is very good indeed. However, breakfast is average and the TV channel selection available in the room is very poor indeed. Also, no newspapers in the public/common areas (e.g. reception, breakfast room).
However, on balance, for a short business trip, the hotel is comfortable and convenient.
宿泊者限定の口コミ
8/10 (良い)
alain christophe
2015 年 7 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
hôtel à recommander.
c'est un emplacement idéal pour faire ses courses.
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2015 年 4 月 29 日
良かった点 : 清潔度、スタッフとサービス
Good value hotel
I was looking for a good value hotel for a business trip - where the money came out of my pocket. I followed the Expedia ranking and found the Coconut Grove to be a friendly, good value hotel close to the places I needed to visit.
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2015 年 3 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fijn hotel
Goede keus voor verblijf in Accra. Goed verzorgd, grote schone kamer met fijne douche, zwembad, behulpzaam en vriendelijk personeel, wifi meestal prima haal en brengservice naar het vliegveld. Wel beetje buiten t centrum maar met de taxi ben je daar zo.
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2014 年 12 月 10 日
良かった点 : 清潔度、スタッフとサービス
Simple but clean and functional
A good alternative to the pricier hotels further down on Independence Avenue.
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2014 年 6 月 5 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Hotel OK but with a few niggles
The staff are friendly, the room was very spacious and the facilities OK. A few niggles: the room was rather dark; the shower hose wasn't long enough for the head to reach the holder; you need to remember to switch on an immersion heater 15 minutes before you want to have a shower; but probably the greatest annoyance was the poor wifi in my room - it wasn't worth trying to use it.
宿泊者限定の口コミ
6/10 (普通)
Vikash Agarwal
2014 年 6 月 3 日
良かった点 : スタッフとサービス
Good Service
Stayed 4 nights and stay was comfortable. Location with respect to my conference hall was quite good. Restaurant was good but choices were limited specially for vegetarians. Breakfast , though ok, was a bit monotonous.
宿泊者限定の口コミ
2/10 (非常に不満)
Winthrop Carty
2014 年 2 月 6 日
気になった点 : スタッフとサービス
Canceled 1 night of reservation without informing
This hotel took it upon itself to cancel my reservation with them for an extra night without telling me. They claimed they "told hotels.com" although I never received any communication to that effect. This caused a major problem for us.I do not recommend this hotel.
宿泊者限定の口コミ
8/10 (良い)
Cheryl
2014 年 2 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice place in Accra
This hotel was very welcoming, clean and well kept. Nice areas to relax at the end of the day; pool bar and swimming and indoor/outdoor dining.
宿泊者限定の口コミ
2/10 (非常に不満)
Winthrop Carty
2014 年 1 月 30 日
気になった点 : スタッフとサービス
Careful: canceled last night of reservation
Coconut Grove took it upon itself to cancel our last night without telling us. They refused to give an explanation and claimed they "informed hotels.com" of this...no evidence that occurred. In looking online for a new hotel (which we found -- Afia Village Resort, go there instead) I noticed Coconut Grove was still offering rooms the same night they cancelled us...at 4x what we paid. Dishonest. Avoid them.
宿泊者限定の口コミ
6/10 (普通)
Yanavan
2014 年 1 月 27 日
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
Moyen
Bruyant (banquets, réunions avec sono, cours de salsa le mercredi soir, coups de balai dans la porte dès 7h). Service minimum. Plusieurs incidents: serrure bloquée, lit effondré etc. Chambres propres et correctement équipées. Beau bâtiments. Piscine correcte. Difficile à trouver pour la plupart des taxis.
宿泊者限定の口コミ
2/10 (非常に不満)
Winthrop Carty
2014 年 1 月 24 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Unilateral Cancelation of Reservation
We booked to stay there for 3 nights and then a final single night upon returning 3 days later from a trip outside of Accra. On my last day during the first segment of our stay there I simply said that I'd look forward to seeing them again in a couple of days and the receptionist casually informed me they had canceled that reservation and had "informed hotels.com". (I never heard anything from hotels.com) Looking up on hotels,.com that same day, they STILL had rooms but at 400 plus USD. Hmmm.. NOT ETHICAL. Good thing I asked or we would have returned late at night from a long road trip to no bed.
宿泊者限定の口コミ
10/10 (非常に良い)
Jonas
2014 年 1 月 9 日
良かった点 : 清潔度、スタ ッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel, Splendid staff
Stannade en natt innan avfärd från Ghana. Vi är väldigt nöjda med hotellet. Personalen var väldigt vänlig och proffsiga. Restaurangen serverar en väldigt bra mat och frukostbuffén är bra.
宿泊者限定の口コミ
10/10 (非常に良い)
宿泊されたお客様
2013 年 12 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
In person, its beautiful
My friend and I each had a single room and both were very very pleased. However, the staff is what made the stay really memorable. Everyone, including the two little doggies that hang out in the lobby, were totally accommodating, helped us find cars with drivers who were terriffic, the business center downloaded a wifi driver that I needed and their wifi access was top notch and much much more. I would stay there again without question.