4/10 (不満)
Kathleen
家族旅行
2025 年 10 月 28 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
When I checked in, Mai gave me the wrong room (I paid for a king bed and was given two queens). I went back and requested the room I reserved. She was very annoyed with me and said I reserved 2 queens and I showed her my receipt. She kept saying she could not chnage my room and I told her I was not leaving until I got the correct room and finally she got me the right room. The property is in desperate need of maintenance and renovation. The room we stayed in had a dirty washcloth in the shower and a dirty q-tip on the floor of the entry way. There were broken tiles in the bathroom, no bathrrom fan/vent. The parking lot did not have enough parking spaces and many men outside drinking alcohol and loitering around. The sprinklers were spraying straight up into the air (all of them, not just one) making getting to the door to go inside challenging to avoid being sprayed. It is shocking this is a Hilton, felt more like a Motel 6. Definitely won't be back or recommend to others. I regret staying here and wish I had my money back.
Kathleen
2025 年 10 月に 2 泊滞在