Reception
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Reviews of OYO Flagship Brentwood

3 out of 5
OYO Flagship Brentwood
101 Crown Street, Aberdeen, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 137 out of 474 reviews" "
Rating 8 - Good. 207 out of 474 reviews" "
Rating 6 - Okay. 65 out of 474 reviews" "
Rating 4 - Poor. 28 out of 474 reviews" "
Rating 2 - Terrible. 37 out of 474 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Ammy on Feb 7, 2022
Hi, Daniel! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was cancelled by the hotel day before with no reason given to me.
Stayed 2 nights in Dec 2021
Response from Jane on Dec 10, 2021
Hi, Terry! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!

2/10 Terrible

Kevin

Traveled with group
Disliked: Staff & service
Turned up at this hotel to be told that expedia should have contacted me to say my booking was cancelled. The hotel was about to become a afghan refugee hostel for the next 6 months. None of this was told to me or my other 5 travelers and had to book elsewhere instead.
Stayed 1 night in Nov 2021
Response from Cheshta on Nov 22, 2021
Hi, Kevin! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

6/10 Okay

Andrew

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Nov 2021
Response from Ammy on Nov 16, 2021
Hi, Andrew! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Ammy on Nov 17, 2021
Hi, Richard! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Terrible

leanne

Business traveler
Liked: Cleanliness
Disliked: Room comfort
The room was clean enough and
Stayed 1 night in Oct 2021
Response from Amina on Oct 30, 2021
Hi, Leanne! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay turns out to be an amazing experience next time. Regards, Amina!

6/10 Okay

Lorraine

Traveled with group
Will do
Cheap, good location but basic and got put on top floor
Stayed 1 night in Oct 2021
Response from Noah on Oct 21, 2021
Hi, Lorraine! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a good size room for us, clean enough. Also friendly staff also.
Stayed 1 night in Oct 2021
Response from Ammy on Oct 20, 2021
Hi, we are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
You get what you pay for
I stayed here two nights earlier the week before. That time was a really nice warm room. The most recent time the room was down a maze of corridors, up and down stairs. I could find my way out in the morning! The room itself was pretty cramped and very cold. Hard to get the heating and hot water to come on. Breeze came through the window right down my neck. It's a shame because the the slightly more expensive rooms are great value, this cheaper one leaves you feeling like you slept in a tent rather than a hotel
Stayed 1 night in Oct 2021
Response from Cheshta on Oct 12, 2021
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Ammy on Oct 7, 2021
Hi, Nick! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

4/10 Poor

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid if you can
Needed to extend our stay in Aberdeen because of illness in family. Didn't expect too much as price was pretty reasonable for central Aberdeen. Hotel is very run down and despite stating that rooms were 'deep cleaned', there was dust everywhere! As we stayed for 2 weeks, there was no room service, which we understood, but trying to arrange fresh laundry was hard going. Reception staff varied from friendly to downright rude and uninterested! Met our needs on this occasion, but won't be back as very basic, very rundown and in need of a good facelift. Can't believe Tourist Board give this place 3 stars.
Stayed 2 nights in Sep 2021
Response from Ammy on Oct 8, 2021
Hi, George! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

6/10 Okay

MELVYN

Liked: Staff & service
Disliked: Property conditions & facilities
Easy access to the city Wouldn't pay anymore.Bathroom not clean Room next to road very noisy
Stayed 1 night in Sep 2021
Response from Jane on Oct 2, 2021
Hi, Melvyn! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for money Hotel in Aberdeen.
I often use this hotel when staying in Aberdeen. It is one of the best value for money options in the city. Reception are very helpful as are the cleaning staff. The rooms are very comfortable wjth all amenities and the rooms I stayed in have a full sized bath and the water is always piping hot. The bar and restaurant attached to the hotel remain closed for the moment but I am sure once these open again it will be a definite boon to the hotel. Large car park is located directly behind the hotel.
Stayed 2 nights in Sep 2021
Response from Jane on Sep 29, 2021
Hi, William! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Jane!

6/10 Okay

matthew

Traveled with family
Disliked: Cleanliness
An average hotel a little dated but think cleaners could take time to dust blinds
Stayed 1 night in Sep 2021
Response from Cheshta on Sep 24, 2021
Hi, Matthew! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Neil

Business traveler
Disliked: Property conditions & facilities
Never Again
Never again. Had to move rooms due to broken toilet, they then put my in a corridor with DHSS emergency accommodation. Junkies and Drunks everywhere. Heard one guy at 12:15am shouting that he was going to slit someones throat. Avoid this place like the plague. You'd be better with a cardboard box and a shop doorway.
Stayed 6 nights in Sep 2021
Response from Ammy on Sep 23, 2021
We are sorry to know this, Neil! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2021
Response from Cheshta on Sep 20, 2021
Thanks for the positive rating, Graham! Hope to welcome you again soon. Regards, Ivy

6/10 Okay

Mark

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Sep 2021
Response from Cheshta on Sep 17, 2021
Hi, Mark! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ivy

8/10 Good

Noel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too bad despite the covid restrictions.
Stayed 1 night in Sep 2021
Response from Jon on Sep 10, 2021
Hi, Noel. Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Jon

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value place to rest your head with no frills
Unbelievable value - the room was half the price of what my cab home would have been. My only slight critique is there was no toilet paper, which I’ve never experienced in a hotel room and the bathroom whilst clean (the most important thing) was somewhat dated.
Stayed 1 night in Sep 2021
Response from Neil on Sep 7, 2021
Hi, Gareth. Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Neil

4/10 Poor

Aileen

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Oh me
We booked a twin room but on arrival wechad a double room. Couldnt be bothered changing as we were running late. Trying to get into room on returning was a nightmare. Codes didnt work. Took us ages. At one point we thought we d sleep on the steps
Stayed 1 night in Sep 2021
Response from Hannah on Sep 7, 2021
Sincere apologies, Aileen! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Hannah!

8/10 Good

donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All OK, Excellent value.Very Handy for centre of town
Stayed 1 night in Aug 2021
Response from Noah on Sep 2, 2021
Hi, Donald! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel
Badly maintained, tired hotel in desperate need of renovation. Hallways and room were far from clean. Paint and wallpaper falling of the walls. Wouldn't stay here again even if it was free!
Stayed 1 night in Aug 2021
Response from Jane on Sep 1, 2021
Sorry for the inconvenience, Arman! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Jane!

2/10 Terrible

Joyce

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
Our stay in the hotel was terrible the rooms were dirty, the carperts were soaking wet, the hotel staff was rude there was no bar or restaurant and could not get a drink to give my 9 year ols regular medication. It was taken up to 15 minutes to heat up showers. There was people sleeping on stairs which police had to remove. There was sockets hanging off walls and blood on walls and covers on beds I would not recommend this hotel.
Stayed 1 night in Aug 2021
Response from Noah on Aug 31, 2021
Hi, Joyce! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my 3 night break
Stayed 3 nights in Aug 2021
Response from Cheshta on Aug 28, 2021
Hi, Rosalind! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

2/10 Terrible

James

Stayed 1 night in Aug 2021
Response from Ammy on Sep 17, 2021
Hi, James! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2021
Response from Jane on Aug 22, 2021
Hi, Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

10/10 Excellent

Nirmal Kumar Sukumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Jane on Aug 18, 2021
Hi, Nirmal! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Jane!

6/10 Okay

Paul

Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was so small I am heavily pregnant and I almost could not fit behind the bed. The room was dirty not hoovered and blood in the bath tub. It was so hot being on the main Street we could not open the windows and no AC. The street was so noisy. TV not working and so old. No breakfast. Only the location was great will not go back
Stayed 1 night in Aug 2021
Response from Noah on Aug 16, 2021
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dusty and smelly wouldn’t recommend this to anyone
Stayed 2 nights in Aug 2021
Response from Noah on Aug 12, 2021
Apologies for the problems you had faced, Angela! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 Good

Morag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Jane on Aug 10, 2021
Hi, Morag! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

4/10 Poor

Scott

Business traveler
Disliked: Cleanliness, property conditions & facilities
Won’t be back
Glad I was only staying one night, cleanliness of room was poor, toilet not cleaned from previous guest by look of it. Made me wonder what else hadn’t been cleaned. Room very dated Had booked a deluxe room, would have hated to see what the standard rooms looked like if mines was ‘deluxe’
Stayed 1 night in Jul 2021
Response from Ammy on Sep 17, 2021
Hi, Scott! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

6/10 Okay

Donna

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Cheap place to sleep OK, not great otherwise
Good points. Cheap. Great location, free wifi. Nice skylight with electric blind. No unexpected charges. Bad points. Big wet patch on carpet going into the bathroom on arrival, still there when left. Bathroom door physically couldn't close. Wheel on bed broken. Exposed wires on the heated towel rail which was turned on. Phoned on WhatsApp at night to ask if I've checked in by woman who checked us in....form in room said 10am checkout and charged if you're late but my booking said 11am.tried to WhatsApp to confirm. Read and ignored till the day after I left and had tried to call hotel in 2 numbers provided no one answered and no staff on desk. Parking awful. Free for all. Tight spaces. Big skip out the back first night. Some spaces blocking others in. Came down to a cracked wing mirror
Stayed 2 nights in Jul 2021
Response from Noah on Aug 22, 2021
Hi, Donna! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

2/10 Terrible

Lorraine

Stayed 1 night in Jul 2021
Response from Hannah on Jul 24, 2021
Hi, Lorraine! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Hannah!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The windows didnt shut
Stayed 1 night in Jun 2021
Response from Marie on Jul 5, 2021
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Marie!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
After initial setback of going to the room (with the same room number) in the part of the hotel that was being renovated our stay turned out to to be a pleasant one. The hotel is ideally located just off of Union St. with easy access to public transport, stores, restaurants, bars, etc. The room was clean and front desk staff pleasant.
Stayed 3 nights in May 2021
Response from Marie on Jun 2, 2021
Thanks for rating us positively, Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Marie!

8/10 Good

David

Stayed 1 night in Dec 2020
Response from Marie on Jan 1, 2021
Hi, David! We are grateful that you took the time out to rate us highly. We feel blessed to have your support. Regards, Marie!

8/10 Good

Gordon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Adam on Dec 11, 2020
Hi, Gordon! Thanks a lot for staying with us. So glad to know you liked our services. Regards, Adam

10/10 Excellent

Clare, Glasgow

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and a colleague stayed at OYO Flagship Brentwood Aberdeen last week, and it was OUTSTANDING! The staff were helpful and friendly, and the Rooms were excellent quality and also tremendous value for money. This is a Hotel i would recommend to anyone coming to Aberdeen. The parking facility was a huge help to us, as we were transporting equipment for an Event we were running, and so having the Parking onsite (free), also made this a 1st choice Hotel for us. Everything else about the Hotel was excellent too! Well Done & Thank You! We'll definitely be back!
Stayed 1 night in Dec 2020
Response from Leo on Dec 9, 2020
Hi, Clare! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Barbara

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Leo on Nov 3, 2020
Hi, Zoe! Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Alex

6/10 Okay

Jacqueline

Liked: Staff & service
Stayed 1 night in Oct 2020
Response from Bella on Oct 19, 2020
Hi, Jacqueline! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Bella!

8/10 Good

brian

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
No internet
Stayed 4 nights in Oct 2020
Response from Leo on Oct 11, 2020
Hi, Brian! Thank you for sharing your feedback. We have cascaded the same to our concerned team to meet your expectations every time. Have a great day! Regards, Leo

2/10 Terrible

Carol, Glasgow

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were booked into the oyb Brentwoord but when trying to get in to the hotel it was closed.we had a phone number to call and they said they had booked us into the oyb lost guess house all I say it was certainly lost it was not what we where expecting it said it was a 3star no chance it was 3star lucky if it would make 1star It spoiled the September weekend
Stayed 2 nights in Sep 2020
Response from Leo on Oct 3, 2020
Hi, Carol! We are sorry to know this, please do not worry, it is our responsibility to get this issue resolved. We have notified the relevant team so that we can resolve this as soon as possible. Regards, Leo

2/10 Terrible

Klm, Inverness

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived there with 2 children to find the hotel closed. Place was in darkness. It took a local resident to come out of there house to inform me the hotel has been closed for 7 mths. Quick enough to take my money off me.
Stayed 1 night in Sep 2020
Response from David on Sep 20, 2020
We are sorry to hear about your experience, Klm! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, David!

2/10 Terrible

Edward

Disliked: Staff & service
Shocking
When i arrived at brentwood there was no one there.i phoned the hotel no answer. Phoned oyo in london and they could not help me (now i was stranded in Aberdeen). I phoned hotels.com and stayed on the line while they tried to help me. It cost me £20 in phone calls but finally hotels.com managed to get me in else where thank goodness. However i had originally ordered a room with a double bed and ended up in a single bed in what appeared to be an old basement with no toilet or shower in the room i was also charged extra to put my car in the car park. In short this was a terrible experience.
Stayed 1 night in Sep 2020
Response from Ammy on Sep 9, 2020
Hi, Edward! We are sorry for the inconvenience caused to a valuable guest like you. We want to ensure a relaxing experience for our guests. Request to treat this as an odd incident and we will make sure that the issue is fixed at the earliest. Looking forward to serving you soon. Regards, Leo

2/10 Terrible

Lloyd

Stayed 1 night in May 2020
Response from Alexander on May 22, 2020
Hi, Lloyd! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Alexander!

2/10 Terrible

Craig

Stayed 4 nights in May 2020
Response from Ammy on May 20, 2020
Hi, Craig! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Marie.

10/10 Excellent

Colin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NHS worker during covid-19
Nice clean friendly and open
Stayed 1 night in Mar 2020
Response from Ammy on Mar 29, 2020
Hi, Colin! We are elated to know that you liked our services. Regards, Ryan

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect overnight stay. Thank you. Good value.
Stayed 1 night in Mar 2020
Response from Ammy on Mar 27, 2020
Hi, Patricia! We are elated to know that you liked our services. Regards, Ryan

4/10 Poor

Scott

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2020
Response from Ammy on Mar 22, 2020
Hi, Scott! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Ryan