フロント

OYO フラッグシップ ブレントウッドの口コミ

3 out of 5
OYO フラッグシップ ブレントウッド
101 Crown Street, Aberdeen, Scotland

口コミ

7.6

良い

評価 10 - 474 件の口コミ中 137 件が非常に良い" "
評価 8 - 474 件の口コミ中 207 件が良い" "
評価 6 - 474 件の口コミ中 65 件が普通" "
評価 4 - 474 件の口コミ中 28 件が不満" "
評価 2 - 474 件の口コミ中 37 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

6.4/10

設備とサービス

7.4/10

施設のコンディションと設備

5.8/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度
2019 年 10 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2019 年 10 月 28 日)
Hey, We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Ammy.

2/10 (非常に不満)

Daniel

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 12 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2022 年 2 月 7 日)
Hi, Daniel! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 (非常に不満)

Terry

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay was cancelled by the hotel day before with no reason given to me.
2021 年 12 月に 2 泊滞在
Janeからの返信 (投稿日 : 2021 年 12 月 10 日)
Hi, Terry! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!

2/10 (非常に不満)

Jens Kristian

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bad experience
Denied in the receprion even we had booked. The receptionist did not give any reason.
2021 年 11 月に 1 泊滞在
Joeyからの返信 (投稿日 : 2021 年 12 月 8 日)
Hi, Jens. We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Joey

2/10 (非常に不満)

Kevin

グループ旅行
気になった点 : スタッフとサービス
Turned up at this hotel to be told that expedia should have contacted me to say my booking was cancelled. The hotel was about to become a afghan refugee hostel for the next 6 months. None of this was told to me or my other 5 travelers and had to book elsewhere instead.
2021 年 11 月に 1 泊滞在
Cheshtaからの返信 (投稿日 : 2021 年 11 月 22 日)
Hi, Kevin! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

6/10 (普通)

Andrew

グループ旅行
良かった点 : 清潔度
気になった点 : 客室の快適度
2021 年 11 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2021 年 11 月 16 日)
Hi, Andrew! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 11 月に 2 泊滞在
Ammyからの返信 (投稿日 : 2021 年 11 月 17 日)
Hi, Richard! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 (非常に不満)

leanne

出張
良かった点 : 清潔度
気になった点 : 客室の快適度
The room was clean enough and
2021 年 10 月に 1 泊滞在
Aminaからの返信 (投稿日 : 2021 年 10 月 30 日)
Hi, Leanne! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay turns out to be an amazing experience next time. Regards, Amina!

6/10 (普通)

Lorraine

グループ旅行
Will do
Cheap, good location but basic and got put on top floor
2021 年 10 月に 1 泊滞在
Noahからの返信 (投稿日 : 2021 年 10 月 21 日)
Hi, Lorraine! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Was a good size room for us, clean enough. Also friendly staff also.
2021 年 10 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2021 年 10 月 20 日)
Hi, we are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

6/10 (普通)

Boa

2021 年 10 月に 1 泊滞在
Janeからの返信 (投稿日 : 2021 年 10 月 12 日)
Hi, Boa! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス
You get what you pay for
I stayed here two nights earlier the week before. That time was a really nice warm room. The most recent time the room was down a maze of corridors, up and down stairs. I could find my way out in the morning! The room itself was pretty cramped and very cold. Hard to get the heating and hot water to come on. Breeze came through the window right down my neck. It's a shame because the the slightly more expensive rooms are great value, this cheaper one leaves you feeling like you slept in a tent rather than a hotel
2021 年 10 月に 1 泊滞在
Cheshtaからの返信 (投稿日 : 2021 年 10 月 12 日)
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 (良い)

Nick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 10 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2021 年 10 月 7 日)
Hi, Nick! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

4/10 (不満)

George

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Avoid if you can
Needed to extend our stay in Aberdeen because of illness in family. Didn't expect too much as price was pretty reasonable for central Aberdeen. Hotel is very run down and despite stating that rooms were 'deep cleaned', there was dust everywhere! As we stayed for 2 weeks, there was no room service, which we understood, but trying to arrange fresh laundry was hard going. Reception staff varied from friendly to downright rude and uninterested! Met our needs on this occasion, but won't be back as very basic, very rundown and in need of a good facelift. Can't believe Tourist Board give this place 3 stars.
2021 年 9 月に 2 泊滞在
Ammyからの返信 (投稿日 : 2021 年 10 月 8 日)
Hi, George! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

6/10 (普通)

MELVYN

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Easy access to the city Wouldn't pay anymore.Bathroom not clean Room next to road very noisy
2021 年 9 月に 1 泊滞在
Janeからの返信 (投稿日 : 2021 年 10 月 2 日)
Hi, Melvyn! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 9 月に 4 泊滞在
Ammyからの返信 (投稿日 : 2021 年 9 月 28 日)
Thanks for the positive rating. Hope to welcome you again soon. Regards, Amelia.

8/10 (良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best value for money Hotel in Aberdeen.
I often use this hotel when staying in Aberdeen. It is one of the best value for money options in the city. Reception are very helpful as are the cleaning staff. The rooms are very comfortable wjth all amenities and the rooms I stayed in have a full sized bath and the water is always piping hot. The bar and restaurant attached to the hotel remain closed for the moment but I am sure once these open again it will be a definite boon to the hotel. Large car park is located directly behind the hotel.
2021 年 9 月に 2 泊滞在
Janeからの返信 (投稿日 : 2021 年 9 月 29 日)
Hi, William! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Jane!

6/10 (普通)

matthew

家族旅行
気になった点 : 清潔度
An average hotel a little dated but think cleaners could take time to dust blinds
2021 年 9 月に 1 泊滞在
Cheshtaからの返信 (投稿日 : 2021 年 9 月 24 日)
Hi, Matthew! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 (非常に不満)

Neil

出張
気になった点 : 施設のコンディションと設備
Never Again
Never again. Had to move rooms due to broken toilet, they then put my in a corridor with DHSS emergency accommodation. Junkies and Drunks everywhere. Heard one guy at 12:15am shouting that he was going to slit someones throat. Avoid this place like the plague. You'd be better with a cardboard box and a shop doorway.
2021 年 9 月に 6 泊滞在
Ammyからの返信 (投稿日 : 2021 年 9 月 23 日)
We are sorry to know this, Neil! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

8/10 (良い)

Graham

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2021 年 9 月に 4 泊滞在
Cheshtaからの返信 (投稿日 : 2021 年 9 月 20 日)
Thanks for the positive rating, Graham! Hope to welcome you again soon. Regards, Ivy

6/10 (普通)

Mark

家族旅行
気になった点 : 清潔度
2021 年 9 月に 2 泊滞在
Cheshtaからの返信 (投稿日 : 2021 年 9 月 17 日)
Hi, Mark! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ivy

8/10 (良い)

Noel

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not too bad despite the covid restrictions.
2021 年 9 月に 1 泊滞在
Jonからの返信 (投稿日 : 2021 年 9 月 10 日)
Hi, Noel. Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Jon

8/10 (良い)

Gareth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great value place to rest your head with no frills
Unbelievable value - the room was half the price of what my cab home would have been. My only slight critique is there was no toilet paper, which I’ve never experienced in a hotel room and the bathroom whilst clean (the most important thing) was somewhat dated.
2021 年 9 月に 1 泊滞在
Neilからの返信 (投稿日 : 2021 年 9 月 7 日)
Hi, Gareth. Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Neil

4/10 (不満)

Aileen

グループ旅行
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
Oh me
We booked a twin room but on arrival wechad a double room. Couldnt be bothered changing as we were running late. Trying to get into room on returning was a nightmare. Codes didnt work. Took us ages. At one point we thought we d sleep on the steps
2021 年 9 月に 1 泊滞在
Hannahからの返信 (投稿日 : 2021 年 9 月 7 日)
Sincere apologies, Aileen! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Hannah!

8/10 (良い)

donald

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
All OK, Excellent value.Very Handy for centre of town
2021 年 8 月に 1 泊滞在
Noahからの返信 (投稿日 : 2021 年 9 月 2 日)
Hi, Donald! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible Hotel
Badly maintained, tired hotel in desperate need of renovation. Hallways and room were far from clean. Paint and wallpaper falling of the walls. Wouldn't stay here again even if it was free!
2021 年 8 月に 1 泊滞在
Janeからの返信 (投稿日 : 2021 年 9 月 1 日)
Sorry for the inconvenience, Arman! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Jane!

2/10 (非常に不満)

Joyce

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible stay
Our stay in the hotel was terrible the rooms were dirty, the carperts were soaking wet, the hotel staff was rude there was no bar or restaurant and could not get a drink to give my 9 year ols regular medication. It was taken up to 15 minutes to heat up showers. There was people sleeping on stairs which police had to remove. There was sockets hanging off walls and blood on walls and covers on beds I would not recommend this hotel.
2021 年 8 月に 1 泊滞在
Noahからの返信 (投稿日 : 2021 年 8 月 31 日)
Hi, Joyce! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

10/10 (非常に良い)

Rosalind

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
my 3 night break
2021 年 8 月に 3 泊滞在
Cheshtaからの返信 (投稿日 : 2021 年 8 月 28 日)
Hi, Rosalind! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

2/10 (非常に不満)

James

2021 年 8 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2021 年 9 月 17 日)
Hi, James! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : スタッフとサービス、客室の快適度
2021 年 8 月に 1 泊滞在
Janeからの返信 (投稿日 : 2021 年 8 月 22 日)
Hi, Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

10/10 (非常に良い)

Nirmal Kumar Sukumar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 8 月に 1 泊滞在
Janeからの返信 (投稿日 : 2021 年 8 月 18 日)
Hi, Nirmal! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Jane!

6/10 (普通)

Paul

2021 年 8 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was so small I am heavily pregnant and I almost could not fit behind the bed. The room was dirty not hoovered and blood in the bath tub. It was so hot being on the main Street we could not open the windows and no AC. The street was so noisy. TV not working and so old. No breakfast. Only the location was great will not go back
2021 年 8 月に 1 泊滞在
Noahからの返信 (投稿日 : 2021 年 8 月 16 日)
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 (非常に不満)

Angela

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very dusty and smelly wouldn’t recommend this to anyone
2021 年 8 月に 2 泊滞在
Noahからの返信 (投稿日 : 2021 年 8 月 12 日)
Apologies for the problems you had faced, Angela! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 (良い)

Morag

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 8 月に 1 泊滞在
Janeからの返信 (投稿日 : 2021 年 8 月 10 日)
Hi, Morag! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

4/10 (不満)

Scott

出張
気になった点 : 清潔度、施設のコンディションと設備
Won’t be back
Glad I was only staying one night, cleanliness of room was poor, toilet not cleaned from previous guest by look of it. Made me wonder what else hadn’t been cleaned. Room very dated Had booked a deluxe room, would have hated to see what the standard rooms looked like if mines was ‘deluxe’
2021 年 7 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2021 年 9 月 17 日)
Hi, Scott! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

6/10 (普通)

Donna

家族旅行
良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Cheap place to sleep OK, not great otherwise
Good points. Cheap. Great location, free wifi. Nice skylight with electric blind. No unexpected charges. Bad points. Big wet patch on carpet going into the bathroom on arrival, still there when left. Bathroom door physically couldn't close. Wheel on bed broken. Exposed wires on the heated towel rail which was turned on. Phoned on WhatsApp at night to ask if I've checked in by woman who checked us in....form in room said 10am checkout and charged if you're late but my booking said 11am.tried to WhatsApp to confirm. Read and ignored till the day after I left and had tried to call hotel in 2 numbers provided no one answered and no staff on desk. Parking awful. Free for all. Tight spaces. Big skip out the back first night. Some spaces blocking others in. Came down to a cracked wing mirror
2021 年 7 月に 2 泊滞在
Noahからの返信 (投稿日 : 2021 年 8 月 22 日)
Hi, Donna! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

2/10 (非常に不満)

Lorraine

2021 年 7 月に 1 泊滞在
Hannahからの返信 (投稿日 : 2021 年 7 月 24 日)
Hi, Lorraine! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Hannah!

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The windows didnt shut
2021 年 6 月に 1 泊滞在
Marieからの返信 (投稿日 : 2021 年 7 月 5 日)
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Marie!

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
After initial setback of going to the room (with the same room number) in the part of the hotel that was being renovated our stay turned out to to be a pleasant one. The hotel is ideally located just off of Union St. with easy access to public transport, stores, restaurants, bars, etc. The room was clean and front desk staff pleasant.
2021 年 5 月に 3 泊滞在
Marieからの返信 (投稿日 : 2021 年 6 月 2 日)
Thanks for rating us positively, Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Marie!

8/10 (良い)

David

2020 年 12 月に 1 泊滞在
Marieからの返信 (投稿日 : 2021 年 1 月 1 日)
Hi, David! We are grateful that you took the time out to rate us highly. We feel blessed to have your support. Regards, Marie!

8/10 (良い)

Gordon

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 12 月に 1 泊滞在
Adamからの返信 (投稿日 : 2020 年 12 月 11 日)
Hi, Gordon! Thanks a lot for staying with us. So glad to know you liked our services. Regards, Adam

10/10 (非常に良い)

Clare、Glasgow

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Myself and a colleague stayed at OYO Flagship Brentwood Aberdeen last week, and it was OUTSTANDING! The staff were helpful and friendly, and the Rooms were excellent quality and also tremendous value for money. This is a Hotel i would recommend to anyone coming to Aberdeen. The parking facility was a huge help to us, as we were transporting equipment for an Event we were running, and so having the Parking onsite (free), also made this a 1st choice Hotel for us. Everything else about the Hotel was excellent too! Well Done & Thank You! We'll definitely be back!
2020 年 12 月に 1 泊滞在
Leoからの返信 (投稿日 : 2020 年 12 月 9 日)
Hi, Clare! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Barbara

10/10 (非常に良い)

Zoe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 10 月に 1 泊滞在
Leoからの返信 (投稿日 : 2020 年 11 月 3 日)
Hi, Zoe! Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Alex

6/10 (普通)

Jacqueline

良かった点 : スタッフとサービス
2020 年 10 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2020 年 10 月 19 日)
Hi, Jacqueline! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Bella!

8/10 (良い)

brian

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
No internet
2020 年 10 月に 4 泊滞在
Leoからの返信 (投稿日 : 2020 年 10 月 11 日)
Hi, Brian! Thank you for sharing your feedback. We have cascaded the same to our concerned team to meet your expectations every time. Have a great day! Regards, Leo

2/10 (非常に不満)

Carol、Glasgow

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were booked into the oyb Brentwoord but when trying to get in to the hotel it was closed.we had a phone number to call and they said they had booked us into the oyb lost guess house all I say it was certainly lost it was not what we where expecting it said it was a 3star no chance it was 3star lucky if it would make 1star It spoiled the September weekend
2020 年 9 月に 2 泊滞在
Leoからの返信 (投稿日 : 2020 年 10 月 3 日)
Hi, Carol! We are sorry to know this, please do not worry, it is our responsibility to get this issue resolved. We have notified the relevant team so that we can resolve this as soon as possible. Regards, Leo

2/10 (非常に不満)

Klm、Inverness

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Arrived there with 2 children to find the hotel closed. Place was in darkness. It took a local resident to come out of there house to inform me the hotel has been closed for 7 mths. Quick enough to take my money off me.
2020 年 9 月に 1 泊滞在
Davidからの返信 (投稿日 : 2020 年 9 月 20 日)
We are sorry to hear about your experience, Klm! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, David!

2/10 (非常に不満)

Edward

気になった点 : スタッフとサービス
Shocking
When i arrived at brentwood there was no one there.i phoned the hotel no answer. Phoned oyo in london and they could not help me (now i was stranded in Aberdeen). I phoned hotels.com and stayed on the line while they tried to help me. It cost me £20 in phone calls but finally hotels.com managed to get me in else where thank goodness. However i had originally ordered a room with a double bed and ended up in a single bed in what appeared to be an old basement with no toilet or shower in the room i was also charged extra to put my car in the car park. In short this was a terrible experience.
2020 年 9 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2020 年 9 月 9 日)
Hi, Edward! We are sorry for the inconvenience caused to a valuable guest like you. We want to ensure a relaxing experience for our guests. Request to treat this as an odd incident and we will make sure that the issue is fixed at the earliest. Looking forward to serving you soon. Regards, Leo

2/10 (非常に不満)

Lloyd

2020 年 5 月に 1 泊滞在
Alexanderからの返信 (投稿日 : 2020 年 5 月 22 日)
Hi, Lloyd! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Alexander!