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"When something is not right the manager responds 'that's the policy' The carpets a threadbare, though fairly clean. The room was spacious, but lacked amenities. The bed was comfortable, insufficient normal tea ( plenty of camomile). No phone to call reception when the fire alarm went off repeatedly - in a tower block giving nightmares of Grenfell- it was 2am,when called from our mobile reception was unobtainable the first 15 minutes then said just stay in your room. We were sent an email stating they had an arrangement with the NCP for equal fees when unable to park in the hotel carpark- it's a lie all staff and manager deny this policy. Food is average. Pillars in town is far superior, home cooking and a great team to observe. The manager was not responsive and put up barriers to all suggestions. Generally pretended language was the barrier. Pity about how poorly it has declined Holland House was an impressive brand but this group, who now run it, are driving it into something like a spacious transit hostel. Ive stayed in friendlier Youth Hostels. I wouldn't recommend this place. The constant traffic and thumping rail bridge noise didn't help."

"Room was spotless, bed comfy, staff friendly, breakfast good quality "

"Great location for rugby. Lovely staff."

"It was good overall. "

"Reception staff were excellent. Room good. Brown’s restaurant good. Hotel has it’s own car park. "

"Everything was great, thank you."

"Always good very clean always helpful staff"

"Friendly staff, very clean room, and great location!"

"The room was small but comfortable and service was good. Breakfast was excellent but the one lady on duty was overstretched - at least two were needed to clear tables, keep food and juices topped up etc."