The sofas were dirty, and the overall cleanliness of the property was disappointing.
Upon arrival, the employee responsible for preparing the access cards did not show up to provide my card. Instead, I was given a key that did not work properly, leaving me waiting until the following morning for the employee to arrive and provide the access card.
On the second day, there was no water. Additionally, whenever I turned on two air conditioners simultaneously, the electricity kept cutting off and coming back on.
To make matters worse, the staff were unaware of which suite I had booked and initially assigned me a much smaller room than the one I had reserved. When I pointed this out, they apologized and offered to move me to the correct suite. However, by that time, I had already unpacked and settled into the room, so I decided to stay.
All these issues occurred during my two-day stay and significantly affected my vacation. It is unacceptable to pay for a relaxing stay and instead experience problems with cleanliness, access, water supply, electricity, and room allocation.
The property has a beautiful seaside location, but unfortunately, it is poorly managed, and the quality of service does not reflect its potential.
I believe the property should take responsibility for the inconvenience and the negative experience caused by these repeated failures. I expect a fair response and appropriate compensation for the way my two-day vacation was affected.