Flawless guest service is the foundation of every 5-star hotel in Son Bou. From the minute you step through the door, staff ensure your every need is met, whether arranging customized tours or providing in-room massages. Also, hotels have to feature upscale amenities to be eligible for a 5-star rating. These can include deluxe baths, saunas or spas, swimming pools, gourmet kitchens and knowledgeable concierge.