パロ アルトの四つ星ホテル

「Very clean」

「they did not send me check in instructions and blamed the booking on using expedia. They did not handle maintenance issues. Clearly they were trying to save money and didn't fix the lock to a an exterior patio door. we were on the first floor and in 5 days they didn't fix it. Microwave was unable to lower power so all food was burning hot. body wash not refilled. It's clear that they did not inspect the unit before the new renter came. Disappointing.」

「The room had a strong smell of chemical cleaning agents when we arrived, half our group left and paid for a different hotel. The linens on the bed had stains and we had to wash them - note the stains were gone after the wash. The location of this unit is on a very busy road and the sounds are the same whether the windows were closed or open. Absolutely dreadful furnishings, linens - nothing about this place is luxury. Only stay here if you are OK with a freeway side motel 6. Stay away...

「I booked Luxury Condos Menlo Park through Hotels.com expecting a clean, comfortable, and professionally managed stay. What I actually experienced was incredibly disappointing and far from the quality described in the listing. Right from day one, there were serious issues. Most notably, there was no running water when I arrived. I had to reach out to management just to understand what was going on, and there was no proactive communication about such a major problem. It took nearly an entire day...

「Worst travel experience of the last 5 years for me. I will never stay here again. They double booked my the unit I had been assigned and by the time I had arrived, it was the late evening and I had to spend over 4 hours on the phone with two companies’ resepctive support lines, a total of some 7 support agents, after numerous escalations and the same circular conversation that did not resolve anything. Worst decision I made this trip. I will not make that decision ever again and will avoid at...