フロント

ブティック ホテル ヴェレンベルクの口コミ

4 out of 5
ブティック ホテル ヴェレンベルク
Niederdorf Strasse 10, Zürich, ZH

口コミ

8.8

非常に良い

評価 10 - 1005 件の口コミ中 581 件が非常に良い" "
評価 8 - 1005 件の口コミ中 281 件が良い" "
評価 6 - 1005 件の口コミ中 85 件が普通" "
評価 4 - 1005 件の口コミ中 36 件が不満" "
評価 2 - 1005 件の口コミ中 22 件が非常に不満" "

9.0/10

清潔度

9.4/10

スタッフとサービス

8.6/10

設備とサービス

8.6/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Yu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在
Francesco Sciolla, Front Deskからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Yu, it was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us. Best regards from Zurich.

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Unfortunately we could not get an upgraded room, although we expected to get it since the hotel is "VIP access" and we are gold status at expedia (it was a reason we choose the hotel). Other than this, the hotel is good at following points. Staffs: excellent, very kind and friendly, frequently of English Room: different from photos (a bit smaller and older), but clean Shower: okey Library: excellent Breakfast: okey, eggs are optional and will be charged, coffees are excellent Complimentary: free coffee and waters are excellent Area: ca.10 min. by walk from the station but convenient for nice restaurants and cafes.
2020 年 9 月に 2 泊滞在
Maxからの返信 (投稿日 : 2020 年 9 月 28 日)
Dear lovely Guest Thank you very much for your stay with us. We appreciate your kind feedback. Unfortunately an upgrade is always depending on the availability due the fact that we are a small boutique hotel. We would love to welcome you back with us in the near future. Yours sincerely Max Lauke Front Office Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
旧市街地にあり、治安もよいため、また泊まりたい。
2019 年 5 月に 4 泊滞在
Maxからの返信 (投稿日 : 2019 年 10 月 8 日)
Dear lovely Guest Thank you very much for your stay with us as well as for your wonderful feedback. We are very looking forward to welcome you back with us in the near future. Yours sincerely Max Lauke Front Office Manager

8/10 (良い)

yoshi、日本

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
レマン湖の見える素敵な広い部屋でした、
2019 年 8 月に 1 泊滞在
Maxからの返信 (投稿日 : 2019 年 9 月 2 日)
Dear yoshi Thank you very much for your stay with us as well as for your wonderful feedback. We are very looking forward to welcome you with us in the near future. Yours sincerely Max Lauke Front Office Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 11 月に 2 泊滞在
Maxからの返信 (投稿日 : 2018 年 12 月 6 日)
Dear lovely Guest Thank you very much for your stay with us as well as for your wonderful rating. We are very looking forward to welcome you back with us in the near future. Yours sincerely Max Lauke Guest Relation Manager

10/10 (非常に良い)

Varshni

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great stay at the Wellenberg Hotel! It was very clean and accommodating, and the location was excellent. The staff was also very friendly, and we'd especially like to thank Thana on the breakfast team, who was so friendly and gave us some great tips about things to see and do!
2024 年 4 月に 4 泊滞在
Francesco Sciolla, Front Dekからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Varshni, Thank you very much for your kind words and your feedback. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team and I are already looking forward to welcoming you again in the future. Best regards from Zurich.

10/10 (非常に良い)

JACQUELINE

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff and nice location.
2024 年 4 月に 1 泊滞在
Francesco Sciolla, Front Deskからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Jacqueline, it was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us. Best regards from Zurich.

8/10 (良い)

Fernando

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy buena ubicación
2024 年 4 月に 3 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Fernando,Thank you very much for taking the time to share your experience with us. We are looking forward to your next stay in the near future. Best regards

10/10 (非常に良い)

stephanie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Magnifique hôtel, très bien situé. Belle chambre, lit confortable. Insonorisation insuffisante. Bon petit déjeuner. L’employée au déjeuner est vraiment très sympathique. Situer dans le centre historique pédestre.
2024 年 4 月に 2 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Chère Stephanie, nous avons pris connaissance de votre revue de l'hôtel et nous vous remercions sincèrement de nous avoir fait part de toutes vos remarques. Nous espérons avoir l'opportunité de vous accueillir à nouveau. Bien cordialement

6/10 (普通)

Andrew

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在

8/10 (良い)

david

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Great for old town bars and restaurants. No aircon, so maybe hot in summer.
2024 年 3 月に 2 泊滞在
Francesco Sciolla, Front Deskからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear David, Thank you very much for taking the time to share your experience with us. We are looking forward to your next stay in the near future. Best regards

10/10 (非常に良い)

Mary Lou

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location/using public transport. Quite quiet 4 restful night. Spotless!! Staff Would recommend!!
2024 年 4 月に 2 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Mary Lou, we would like to thank you for your feedback. We are very pleased that you enjoyed your stay and that we were able to meet your expectations. We hope to see you again soon. Kind regards from Zurich

10/10 (非常に良い)

Zheyu

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Zheyu, it was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us! Kind regards from Zurich

10/10 (非常に良い)

Micky、Chicago

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was nice. The WiFi was weak.
2024 年 3 月に 2 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Micky,We would like to thank you for your feedback. We are very pleased that you enjoyed your stay and that we were able to meet your expectations but we are sorry if you have experienced problems with the Wi-Fi network. We hope to see you again in the future. Kind regards from Zurich

10/10 (非常に良い)

Meredith

小さなお子様連れの家族旅行
I am so happy with our stay at Hotel Wellenberg. The staff was so kind, welcoming and professional. We stayed in the Tower Suite and our girls had a traditional room. The suite was incredible, beautifully appointed and comfortable, and the smaller room was also extremely well put together and functional. The breakfast was so much more than we expected and the staff in charge of the breakfast was very welcoming and friendly! The location felt convenient to everything. I would recommend this hotel to anyone coming to Zurich.
2024 年 3 月に 3 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Meredith,Thank you so much for your wonderful review! We are delighted to read that you had a fantastic experience. Feedback like yours motivates us to keep working hard to provide the best possible service to our guests. It was a pleasure to have you as our guest and we hope to see you again soon. Kind regards from Zurich.

10/10 (非常に良い)

Rodney

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was everything I needed for my vacation, the staff was very professional and helpful as well as pleasant. The location was so nice( despite the construction) going on outside the hotel, it was the ideal location for me and my family. Again, the staff was very helpful and knowledgeable of all my questions. I truly enjoyed that we were in close proximity to everything we needed.
2024 年 3 月に 3 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Rodney,We would like to thank you for your feedback. We are very pleased that you enjoyed your stay and that we were able to meet your expectations. We hope to see you again in the future. Kind regards from Zurich

10/10 (非常に良い)

Jillian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent location and staff and room!
2024 年 3 月に 3 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Jilian,It was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us! Kind regards from Zurich

10/10 (非常に良い)

Paul

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Totally renovated and awesome!
2024 年 3 月に 2 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Paul,It was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us. Kind regards from Zurich.

8/10 (良い)

Kimberly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a really nice location and beautiful hotel. The only thing I wasn’t a fan of was constantly having to get the portable A/C unit refilled with water to work
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Kimberly, We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. We hope to see you again in the future. Best regards from Zurich.

10/10 (非常に良い)

Jordan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is located in the ideal location and is in walking distance from so many great restaurants and bars.
2024 年 3 月に 2 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Jordan,It was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. Kind regards from Zurich.

10/10 (非常に良い)

Hugh、henderson

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A fun location close to everything. Nice staff at a good value for money rate!
2024 年 3 月に 4 泊滞在
Denis. Asst. Front Office Managerからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Hugh,Thank you very much for your kind words. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. We hope to see you again in the future. Best regards from Zurich.

10/10 (非常に良い)

Adrian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Well located, but lots of construction nearby - that isn't the hotel's fault. Lounge area is lovely and hotel is well located. Staff were very friendly and helpful.
2024 年 2 月に 1 泊滞在
Francesco Sciolla, Front Deskからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Adrian, it was our pleasure to welcome you at the Hotel Wellenberg. Our concern is to fulfill our guests' wishes individually and in the best possible way. We apologize if this was not the case. Nevertheless, we are very happy that you enjoyed your stay for the most part and thank you for your compliments to the Team. Best regards from Zurich.

10/10 (非常に良い)

James

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great spaces for guests to spend time. Complimentary coffee and water bar! Wonderful experience!
2024 年 2 月に 3 泊滞在
Francesco Sciolla, Front Deskからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear James, Thank you very much for your kind words. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team and I are already looking forward to welcoming you again in the future. Best regards from Zurich.

6/10 (普通)

Hoda、Wall

2024 年 2 月に 1 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Hoda,Thank you very much for your stay at Hotel Wellenberg in Zurich and that you took the time to let us know your feedback. We apologize if not everything during your stay did reflect the service we aim to provide to our valued guests. Kind regards

10/10 (非常に良い)

Alan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Alan,It was our pleasure welcoming you at the Hotel Wellenberg. We are very glad that you enjoyed your stay. We are already looking forward to your next stay with us. Best regards from Zurich.

2/10 (非常に不満)

ALAIN

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
TENENBAUM Dr.Dr
Dieses Hotel verdient weniger als 1 Stern. Es gibt weder eine Minibar noch einen Luftregler (zu heiß). Das Badezimmer mit einem Plastikwaschbecken und einer Dusche, die mehr als dürftig ist. eine schreckliche Matratze. Ich habe jetzt Rückenschmerzen und muss Physiotherapie machen. Ein Frühstück, bei dem die wichtigsten Schweizer Produkte wie Birchermüesli usw. fehlen. Nur 3 Brotsorten. Wie bei der Kaffeemaschine gibt es nur zwei Möglichkeiten. Wenn Sie das Pech haben, nach einem schlechteren Cappuccino zu fragen, müssen Sie 5,60 CHF extra bezahlen. Zudem sind die Steckdosen weder international noch europäisch. Badeschuhe und ein Bademantel fehlen. Das Bett ist nur für 1 1/2 Personen gemacht und nicht für 2! Alle Personen (4 – 2 aus der Schweiz und 2 aus Frankreich) machten die gleiche Beobachtung wie ich und mein Kollege. In der Schweiz sollte es diesen Scheiss gar nicht geben
2024 年 1 月に 2 泊滞在
Francesco Sciolla, Front Office Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Sehr geehrter Herr TenenbaumWir bedauern, dass wir Ihre Erwartungen nicht erfüllen konnten. Wir sind verwundert, dass wir während Ihres Aufenthalts keine Beschwerden von Ihnen erhalten haben. Unser grösstes Ziel ist die Zufriedenheit unserer Gäste, und es macht uns traurig, wenn dies aus dem einen oder anderen Grund nicht erreicht wird. Ihr Kommentar hinterlässt bei uns leider das Gefühl, dass wir an unserem Arbeitsplatz und in unserem täglichen Einsatz für die Erbringung unserer Leistung respektlos behandelt werden.

10/10 (非常に良い)

Janice

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I traveled with family and we love this hotel. Walking distance to restaurants and shopping! I highly recommend!
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Janice, it was our pleasure welcoming you at the Hotel Wellenberg. We are very glad that you enjoyed your stay. We are already looking forward to your next stay with us. Best regards from Zurich.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
boa estadia
Em termos gerais foi uma boa estadia. O check-in foi bem rápido pois já tinha feito o atendimento prévio que me foi mandado por e-mail. o atendente muito simpático e prestativo. os elevadores infelizmente pequenos para levar uma família de 2 adultos e 2 crianças de uma vez e um pouco demorado devido a lotação do hotel. o quarto adequado, porem algumas toalhas estavam com pequenos rasgados e não tao limpas, o banheiro não tinha box, apenas cortina de plastico que deixa espalhar água pelo chão. cafe da manha bom, porem meus filhos gostariam de tomar chocolate quente e essa opção era paga a parte por 3,5 francos suíços cada, acredito que o hotel poderia não cobrar por essa bebida, apenas uma sugestão
2024 年 1 月に 1 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Guest, Thank you for your feedback. We are sorry to read that not everything was to your satisfaction during your stay. Thank you also for letting us know where we should continue to improve. We look forward to welcoming you again in the future. Kind regards from Zurich.

10/10 (非常に良い)

Michael

2024 年 1 月に 2 泊滞在
Francesco Sciolla, Front Deskからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Michael, it was our pleasure welcoming you at the Hotel Wellenberg. We are very glad that you enjoyed your stay. We are already looking forward to your next stay with us. Best regards from Zurich.

10/10 (非常に良い)

Matthew、Edina

2024 年 1 月に 1 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Matthew, it was our pleasure welcoming you at the Hotel Wellenberg. We are very glad that you enjoyed your stay. We are already looking forward to your next stay with us. Best regards from Zurich.

10/10 (非常に良い)

Natalie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We encountered a few hiccups with our room upon check-in, but the manager of the hotel and his assistant went above and beyond to fix the issues and ensure the rest of the stay was amazing. Great location, and beautiful hotel. Would definitely stay again if we get back to Zurich.
2023 年 12 月に 3 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Natalie, thank you very much for your kind words and for your lovely feedback. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team are already looking forward to welcoming you again in the future. Best regards from Zurich.

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
mediocre hotel w/tiny rooms
Disappointing hotel, NOT as nice as their pics. Central location on busy square = LOUD all night. Bathroom is so TINY you can't turn around, also tiny shower floods entire floor (leaks from below). "Free welcome drink" = soft drink (water, coke), obviously misleading. They do have a beautiful library that you can only use at midnight bc during the day it is FULL of entire families sprawling on every surface snoring & slobbering for HOURS while waiting for their rooms. Gives the place the feeling of a crowded, rundown youth hostel. Very unpleasant. Would NOT stay again.
2023 年 12 月に 2 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Guest, thank you for your feedback. We are concerned about the differences in quality that you have experienced during your recent stay with us and we hope that you will excuse us for any inconvenience. We would just like to add that we would have been grateful also to know about your experiences while you were still staying at the hotel - perhaps we could have sorted out one or the other difficulty to make your stay more comfortable. Best regards

10/10 (非常に良い)

Gerardo、London

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and property condition, but the very best of the Hotel is the staff, they all change the whole experience from good to great in particular Donna (I hope is spelled correctly) in the reception. Highly recommended, I’d stay there again any time.
2023 年 12 月に 4 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Gerardo, thank you very much for your kind words and for your lovely feedback. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team are already looking forward to welcoming you again in the future. Best regards from Zurich.

8/10 (良い)

Tiffany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Tiffany, thank you for your feedback and for your stay in our Hotel Wellenberg. We hope to be able to welcome you again in the future. Best regards.

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stay in Zurich
The hotel is excellent. The rooms are great and the library/lounge is a nice place to have a cup of coffee and relax. Also, the breakfast is excellent.
2023 年 12 月に 1 泊滞在
Francesco Sciolla, Front Deskからの返信 (投稿日 : 2023 年 12 月 24 日)
Dear Joseph, thank you very much for your kind words and your feedback. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team and I are already looking forward to welcoming you again in the future. Best regards from Zurich.

8/10 (良い)

Felipe

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Muy buen hotel!!!! Bien ubicado
2023 年 12 月に 1 泊滞在
Francesco Sciolla, Front Deskからの返信 (投稿日 : 2023 年 12 月 24 日)
Dear Felipe, it was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us. Best regards from Zurich.

4/10 (不満)

Carter

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Not accurate amenities
This hotel was to have air conditioning and it did not. Why pay $350+ per night for a four star hotel. It lists amenities it does not have. This is not truthful and wrong. We sweat while sleeping and opened a window to loud drunks at bars in streets
2023 年 12 月に 2 泊滞在
Frncesco Sciolla, Front Deskからの返信 (投稿日 : 2023 年 12 月 24 日)
Dear Carter, thank you for taking the time to share your feedback. While we wish you had a better experience, we learn from feedback like this and use it to improve. Kind regards

10/10 (非常に良い)

Cesar

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best location, charming plaza in old town, walk to train and opera house. Family room we had excellent, spacious and well equipped, even had an Xbox for kids! All staff personable, Ruth in breakfast room so friendly! There’s a wonderful common living room for families to meet and socialize, breakfast sufficient. Loved our stay! Highly recommend
2023 年 12 月に 3 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2023 年 12 月 22 日)
Dear Cesar, we are very happy that you enjoyed your stay with us and we would like to thank you for your very positive feedback. Feedback like yours motivates us to keep working hard and offering our guests the best possible service. We would be delighted to see you again in the future. Kind regards.

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Outdated rooms, mouldy bathrooms - friendly staff
Service was friendly and welcoming. Lobby, lounge and family room modern and stylish but rooms very much in need of refurbishment. Dated bathrooms with extensive mould around the windows. Be great to see the actual rooms brought up to the standard of the public areas. Disappointing but staff were very nice.
2023 年 12 月に 3 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2023 年 12 月 22 日)
Dear Guest, thank you for taking the time to share your feedback. While we wish you had a better experience, we learn from feedback like this and use it to improve. We work hard to provide an exceptional guest experience. Kind regards

6/10 (普通)

Jan Kenneth

良かった点 : スタッフとサービス
Helt ok
Fin og sentral beliggenhet i gamlebyen, kort avstand til shopping, severdigheter samt de fleste julemarkedene i byen. Mange koselige boder i gaten rett ved hotellet. Selve hotellet var av grei standard med bra størrelse på rommet. Det som trekker ned er relativt dårlig utvalg på frokost samt ingen temperatur regulering på rommet.
2023 年 12 月に 4 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Jan, thank you for taking the time to share your feedback. While we wish you had a better experience, we learn from feedback like this and use it to improve. We work hard to provide an exceptional guest experience. Kind regards

10/10 (非常に良い)

Earl

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We enjoyed our stay. Great location, just few minutes walk from the Zurich HB train station and shops. Very friendly staffs The only downside is that the exhaust from the toilet where we stayed (rm 412) was not working.
2023 年 11 月に 2 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Earl, thank you for your stay and your feedback. We are delighted to read that you enjoyed your recent stay at our Hotel Wellenberg and that we were able to meet your expectations. We apologise for the inconvenience caused by the bathroom in your room. It was a pleasure having you and we hope you will visit us again soon.

10/10 (非常に良い)

Jamie

2023 年 12 月に 2 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2023 年 12 月 14 日)
Dear Jamie, we would like to thank you for your feedback. We are very pleased that you enjoyed your stay and that we were able to meet your expectations. We hope to see you again in the future. Kind regards from Zurich

10/10 (非常に良い)

Russell

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent Hotel
2023 年 12 月に 1 泊滞在
Francesco Sciolla, Front Deskからの返信 (投稿日 : 2023 年 12 月 11 日)
Dear Russell, it was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us. Best regards from Zurich.

10/10 (非常に良い)

Lori、MALVERN

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nicely hotel. So convenient to everything! Staff was great. I would definitely stay again!!
2023 年 12 月に 3 泊滞在
Francesco Sciolla, Front Deskからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Lori, it was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. Thank you very much for your compliments to the team, we work hard to provide an exceptional guest experience. Kind regards from Zurich

10/10 (非常に良い)

DIMITRI

Denis, Asst. Front Office Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Dimitri,We would like to thank you for your feedback. We are very pleased that you enjoyed your stay and that we were able to meet your expectations. We hope to see you again in the future. Kind regards from Zurich

10/10 (非常に良い)

Eric

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Denis, Asst. Front Office Managerからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Eric, We would like to thank you for your feedback. We are very pleased that you enjoyed your stay and that we were able to meet your expectations. We hope to see you again in the future. Kind regards from Zurich

10/10 (非常に良い)

Maris

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place, friendly staff, wonderful location
Very friendly staff, comfy rooms, thanks for the adapter! A great place to have as your homebase in Zürich.
2023 年 11 月に 2 泊滞在
Francesco Sciollaからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Maris, Thank you very much for your recent stay at the Hotel Wellenberg, for taking the time to let us know your feedback and for your kind words regarding our team. We are very glad that you enjoyed your stay. Best regards from Zurich.

10/10 (非常に良い)

Tom

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel in Old Town. Friendly staff and a great breakfast. 2nd time staying there and will stay again when we visit Zurich
2023 年 11 月に 3 泊滞在
Francesco Sciolla, Front Deskからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Tom, Thank you very much for your kind words. We are very glad that you had a pleasant stay with us at the Hotel Wellenberg. The entire team and I are already looking forward to your next stay. Best regards from Zurich.

10/10 (非常に良い)

Tamires

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在
Denis, Asst.Front Office Managerからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Tamires, it was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us. Best regards from Zurich.

10/10 (非常に良い)

Melissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Todo muy bien
2023 年 11 月に 2 泊滞在
Francesco Sciolla. Front Deskからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Melissa, Thank you very much for your kind words and your feedback. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team and I are already looking forward to welcoming you again in the future. Best regards from Zurich.