Helan Family & SPA

Property class: 3

Choose dates to view prices

Reviews

8.6 out of 10
Excellent
At Helan Family & SPA, you can look forward to a free breakfast buffet, a terrace, and a coffee shop/cafe. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. Free in-room WiFi is available to all guests, along with a garden and a playground.
The current price is ￥9,611
￥10,543 total
includes taxes & fees
Oct 12 - Oct 13

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Parking available
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Comfort Double Room Single Use

A bedroom with a wooden headboard, a bed with plaid bedding, a nightstand, and a wardrobe.

Comfort Double Room Single Use

8.0 out of 10
Very good
(1 review)
  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free wired internet

View all photos for Classic Double or Twin Room

A neatly made bed with a plaid bedspread, two red pillows, and two white towels.

Classic Double or Twin Room

  • Mountain view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Classic Triple Room

A room with a dining table, two beds, a ceiling light, and a bathroom visible through an open door.

Classic Triple Room

  • Mountain view
  • 16 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free wired internet

View all photos for Comfort Suite

A hotel room with a bed, two bedside lamps, a window with curtains, and a radiator.

Comfort Suite

  • 25 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free wired internet

View all photos for Premium Double Room

A hotel room with a bed, a desk, a chair, a wardrobe, and a window with curtains.

Premium Double Room

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Classic Single Room

A bedroom with a bed, a chair, a small table, a window with curtains, and a chandelier.

Classic Single Room

  • Mountain view
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free wired internet

View all photos for Double or Twin Room

A hotel room with a bed, a bedside table with a bottle of wine, a glass, and a rose.

Double or Twin Room

  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed
  • Free wired internet
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About the neighborhood

Located in Zakopane, Helan Family & SPA is in the mountains. Zakopane Art Gallery and Tatra Museum are cultural highlights, and some of the area's landmarks include Jaszczurowka Chapel and Wooden Tserkvas of the Carpathian Region in Poland and Ukraine. Traveling with kids? Consider Snowlandia Snow Maze, or check out an event or a game at Wielka Krokiew. Take in the nearby slopes with cross-country skiing, downhill skiing, and snowboarding, or check out other outdoor activities such as sledding. Visit our Zakopane travel guide
Map
34-500, Lesser Poland, Zakopane, Ul. Stara Pardalowka 6

What's nearby

  • Pardalowka Ski Lift
    12 min walk - 1.1 km
  • Koziniec Ski Lifts
    2 min drive - 1.1 km
  • Nosal Ski Center
    4 min drive - 1.8 km
  • Tatrzański Park Narodowy
    4 min drive - 2.1 km
  • Krupowki Street
    8 min drive - 2.8 km

Getting around

  • Zakopane Station
    11 min drive
  • John Paul II - Balice Airport (KRK)
    131 min drive

Restaurants

  • Borowianka
    4 min walk
  • Przy Kominq
    5 min drive
  • Karczma Burniawa
    20 min walk
  • Babcia Jest Tu Szefem
    4 min drive
  • Shell
    4 min drive

About this property

Helan Family & SPA

  • Family-friendly hotel near Krupowki Street
  • You can look forward to a free breakfast buffet, a terrace, and a coffee shop/cafe at Helan Family & SPA. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.
  • You'll also enjoy the following perks during your stay:
    • A children's pool
    • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and supervised childcare (surcharge)
    • 1 meeting room, coffee/tea in the lobby, and luggage storage
    • Smoke-free premises, a front-desk safe, and a banquet hall
  • Room features
  • All guestrooms are individually furnished, and include comforts such as free WiFi and sound-insulated walls.
  • Extra amenities include:
    • Bathrooms with showers and free toiletries
    • 32-inch TVs with digital channels
    • Balconies, refrigerators, and electric kettles

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￥18,214 total
includes taxes & fees
Oct 14 - Oct 15
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Ski shuttle nearby
  • Self parking on site (PLN 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Playground
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2010
  • Edwardian architecture
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for PLN 20.0 per stay

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: PLN 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: PLN 400 per vehicle (one way)
  • Self parking fee: PLN 20 per day
  • Crib (infant bed) fee: PLN 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Helan Family & SPA have a pool?

Yes, this property has a children's pool.

How much does it cost to stay at Helan Family & SPA?

As of Oct 7, 2026, prices found for a 1-night stay for 2 adults at Helan Family & SPA on Oct 12, 2026 start from ￥9,611, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Helan Family & SPA pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for PLN 20 per day.

What time is check-in at Helan Family & SPA?

Check-in start time: 3 PM; Check-in end time: 5:30 AM.

What time is check-out at Helan Family & SPA?

Check-out is at 11 AM.

Does Helan Family & SPA provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 400 per vehicle applies.

Where is Helan Family & SPA located?

This family-friendly Zakopane hotel is located in the mountains, within 1 mi (2 km) of Pardalowka Ski Lift and Koziniec Ski Lifts. Zakopane Aqua Park and Krupowki Street are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Helan Family & SPA Reviews

8.6

Excellent

8.8

Cleanliness

8.2

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 49 out of 107 reviews
Rating 8 - Good. 45 out of 107 reviews
Rating 6 - Okay. 8 out of 107 reviews
Rating 4 - Poor. 4 out of 107 reviews
Rating 2 - Terrible. 1 out of 107 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect, good wellness, super breakfast.
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
All was great. Would be good if the sauna is open in the morning as well.
Stayed 1 night in Aug 2023
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Bad smell

The room was stincky as if no one has cleaned it for ages. We complained and a cleaning lady came. But it didn't help. It took one full day for the smell to disappear. Moreover, the furnitures were dirty and broken. How can a hotel offer such a room? And how come they didn't immediately send us for another hotel if they couldn't offer another room? Very very disappointing and very surprised that this hotel is rated very highly.
Stayed 2 nights in Dec 2023
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities
Toutes la partie accueil, l'extérieur, le petit déjeuner était top, par contre, la chambre était médiocre, toutes petite et pas de climatisation. Nous avons mis le matelas par terre pour dormir prêt de la fenêtre. Le lit etait très petit et pour un cpl je déconseille. La douche horriblement petite pour un homme de 1m84...dommage car l'hôtel etait prometteur sur le site.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mindenkinek ajánlom! Nagyon szép tiszta, rendkívüli a reggeli, minden hibátlan! Nem nagy a wellneszrész de tökéletes!
Stayed 4 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bardzo ladny hotel, wszystko na miejscu.
Stayed 6 nights in May 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel - ok, droga do hotelu - nie

Hotel zlokalizowany poza centrum, ale niedaleko znajduje się przystanek autobusowy, w okolicy są tez sklepy. Pokoje w porządku, ręczniki wymieniane na prośbę, brak dokładania przyborów kosmetycznych oraz wody podczas pobytu. Śniadania smaczne, różnorodny wybór. W hotelu znajduje się przestrzeń dla dzieci. Parking - przestrzenny, ale dojazd do hotelu tylko dla osób o mocnych nerwach lub mocnym zawieszeniu - dziura na dziurze, nie ma właściwie porządnej drogi.
Stayed 3 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Reggeli bőséges, tiszta szoba, wifi nem működik, az ágy keskeny, nagyon puha matraccal.
Stayed 2 nights in Jul 2019
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
très bon accueil ; chambre un peu petite ; j'aimerais que l'on change les serviettes de bain plus souvent ; beau cadre pour les repas ; très bon petit déjeuner ; le manager est très aimable
Stayed 4 nights in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities

Mittelmäßig

Sauberes Hotel am Rande von Zakopane in ruhiger Umgebung mit großem weitläufigen Wiesengrundstück. Zufahrts-Stichstrasse in katastrophalem Zustand (schmaler Feldweg mit großen Schlaglöchern! Sehr kleines Zimmer, allerdings mit Balkon. P direkt vor dem Hotel. Frühstück überschaubar, Restaurant war für uns nicht in Betrieb, da Busgesellschaft, jedoch genügend Alternativen in der weiteren Umgebung.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Idealny hotel istnieje.

Hotel z pięknym widokiem na góry. Wystrój pokoju wspaniały skromny ale bardzo urokliwy, poprostu idealne miejsce nie tylko dla osób podróżujących we dwoje, ale również dla pobytu biznesowego ze wzgledu na spokój i cisze w okolicy. Rodziny z dziećmi również znajdą tu wytchnienie hotel posiada wspaniała sale zabaw dla dzieci i wielki ogród do szaleństwa dla najmłodszych. Z sali restauracyjnej rozpozciera się piekny widok na otaczajace Nas do okoła góry, śniadania przepyszne i urozmaicane menu. Doskonale zlokalizowane 35 minut na piechote do centrum drogą glówna lub jakies 15-20 przez trase widokowa pobliskimi pagórkami. Dosłownie 3 min od hotelu znajduje się sklep czynny do 23 a tuż obok przystanek z którego dojedziemy do centrum za 3 zl w okolo 7-10 minut. Bardzo bardzo polecam. Napewno nie raz tu wrócimy. Podziękowanie dla całego personelu i właścicieli za dbanie o gości i umilanie pobytu ;) pozdrawiam Jakub .
Stayed 3 nights in Mar 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
Wszystko prawie ok, ale w restauracji klejąca podłoga i brudne naczynia ( najbardziej kubki do kawy/herbaty)- niedomyte. Udostępniono Nam pokój nieposprzątany po poprzednich gościach. Słaby przepływ informacji pomiędzy personelem. Wierzę, że to jedyny taki incydent.
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Családbarát

Szuper szállás, már harmadjára szállunk meg itt. Külön tetszett a gyerekek részére kialakított játszószoba, a 2,5 éves kisfiam imádta.
Stayed 3 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Udany urlopik.

Bardzo udany pobyt. Cicha okolica i w miare wszedzie blisko.
Stayed 6 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location quiet area good staff good breakfast no room service 😤adding few pictures after room service hoover not being used in 6 nights beding never changed in 6 nights toilet rolls on floor inthe room apart this is all very good
Stayed 6 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick winter trip

Perfect and cozy hotel for an unbelievably good price. Breakfast was superb, bar prices at really nice. The hotel located approx 35 min walking from the city center. Would go again.
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Beautiful house. Really worth to go! Breakfast is tasty. People helpful and kind. Only pitty thing is that you don't get a new water bottle in the room with the room service.
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant

Very comfortable place.
Stayed 2 nights in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend w górach

Bardzo miły weekendowy pobyt. Polecam.
Stayed 2 nights in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

super, polecam

super miejsce. Duzy , bezpłatny parking. Szybkie i sprawne zameldowanie. Pokój ładnie i gustownie urządzony. Wygodne łożko, przyjemna pościel. Łazienka czysta z dużym prysznicem. Pyszne śniadanie
Verified review

2/10 Terrible

Disliked: Staff & service

Poor effort from the Hotel staff, real let down.

Upon arriving at the Hotel we were very surprised by the lack of welcome we received, we didn't expect much, a "Hello and welcome" probably. Instead we had to ask if we cld check in. The receptionnist offered no useful information, we had to ask a lot of questions. We asked if there was somewhere we could eat and she said "no" (despite their website clearly stating they had a "Restaurant"). We later discovered that the Hotel only does food if you book a half board acccomodation but you can request a meal on an ad-hoc basis. We felt very excluded from this Hotel,one evening they had arranged entertainment, but had made no effort to invite us and had closed the door to the Dining area. On our last morning for Breakfast, all but 3 of the tables had been reserved for new guests. The Hotel had no atmosphere, no friendly faces and we were left a little bit confused by it all. Not a place I would go back to or recommend. Vicky
Stayed 7 nights in Feb 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy Hotel with high standards

Very clean and fairly new hotel, tasty breakfast and nice staff. Definitely worth the money
Stayed 4 nights in Jan 2018
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Room comfort

na każdą kieszeń

Pokoje bardzo, bardzo małe a do tego meble niekomfortowo ustawione, np. jest biurko ale juz krzesło do biurka nie da się nawet podsunać, nie mówiąc o jakimś uzytkowaniu. Stolik jak dla krasnoludka. Śniadania świeże, dobre, ale zawsze to samo. Ogólna ocena ok jak na ta cenę.
Stayed 3 nights in Dec 2017
Verified review

8/10 Good

Liked: Room comfort
Disliked: Cleanliness

Too Far Out of Town

Although the hotel itself was pleasant enough and very picturesque, its location left a lot to be desired. Firstly, it is at the end of a dirt road with no lighting and a lot of potholes. This made coming to the hotel in the dark a hazard for both cars and pedestrians. In the immediate area of the Willa Helan there are few facilities; even the restaurant the hotel staff recommended was never open during our 6 day stay. This meant a 3km walk to get to Zakopane was our best option, as the local bus service was next to non-existent. As a base for winter sports I’m sure Willa Helan, and Zakopane itself, is a fine place, otherwise my wife and I found it disappointing.
Stayed 5 nights in Nov 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay in quiet part of zakopane

Nice hotel in a quiet area of Zakopane. Happy with my stay. It was about a 10 minute drive to the main part of town. + Comfortable bed + Clean + Good breakfast + Lots of parking + Great english at reception - No kettle in room to make tea
Stayed 1 night in Nov 2017