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Reviews of The Westin Zagreb

5 out of 5
The Westin Zagreb
Krsnjavoga 1, Zagreb

Reviews

8.6

Excellent

Rating 10 - Excellent. 406 out of 816 reviews" "
Rating 8 - Good. 266 out of 816 reviews" "
Rating 6 - Okay. 91 out of 816 reviews" "
Rating 4 - Poor. 25 out of 816 reviews" "
Rating 2 - Terrible. 28 out of 816 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Aseel

Traveled with partner
Disliked: Cleanliness
My husband and I stayed three nights at the Westin. Overall the stay was good but we were first surprised by the big deposit they asked us to pay at check in as this was not communicated before by the property. When we first walked into the room we noticed stains and dirt on the bed sheet, not something you would expect from a chain like the Westin, however we asked them to change the sheets and they did right away. The hotel is at close proximity to all attractions in the city.
Stayed 3 nights in May 2024
Response from The Westin Zagreb Team on May 9, 2024
Dear Aseel, First and foremost, thank you for staying with us at the Westin Zagreb Hotel We appreciate the time you have set aside to provide feedback. Our goal is to provide the same, excellent, service to all of our guests and we strive to make every guest's stay as pleasant as possible. We would be honored to welcome you back on future travels.Best regards,Westin Zagreb Team

10/10 Excellent

Celine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Safe and quiet area of Zagreb near Tesla museum. Great breakfast!
Stayed 2 nights in May 2024

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly people.
Stayed 4 nights in Apr 2024
Response from The Westin Zagreb Team on May 6, 2024
Dear Carlos, On behalf of the entire hotel team, thank you for being our guest. Your feedback is greatly appreciated, and we look forward to welcoming you on your future visits! Best regards, The Westin Zagreb Team

10/10 Excellent

Huseyin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Exceptional in every regard. Thoroughly enjoyed my stay. Incredibly comfortable and convenient for conducting meetings in the lobby and food in the restaurant is also very good.
Stayed 2 nights in Feb 2024
Response from The Westin Zagreb Team on Feb 21, 2024
Dear Huseyin, Thank you for being our guest and taking the time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to hear that you have enjoyed your stay and that we have met your every need. Your feedback is greatly appreciated, and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Excellent

Vedran

Traveled with family and small children, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Stayed 12 nights in Dec 2023
Response from The Westin Zagreb Team on Jan 10, 2024
Dear Vedran, Thank you for your review of your experience at the Westin Zagreb Hotel. We are delighted that you had an excellent stay! Your feedback is greatly appreciated, and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

2/10 Terrible

nedzad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 24, 2023
Dear Nedzad, Thank you for choosing The Westin Zagreb for your place to stay while visiting Zagreb, and for taking some of your valued time to provide us with the feedback from the experience you had. Considering that The Westin Zagreb Team strives to provide the most comfortable and pleasant stay for every and each guest, we are really disappointed to read otherwise. We are sorry you had not reach out to us during your stay so that our staff could assist you. We hope to have an opportunity to welcome you once more. Sincerely, The Westin Zagreb Team

8/10 Good

Ivan

Stayed 1 night in Nov 2023
Response from The Westin Zagreb hotel on Nov 10, 2023
Dear Ivan,On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay. Thank you for taking a moment to share your experience at Westin hotel. We are so delighted to hear we were able to ensure a comfortable stay during your visit and that you were satisfied. We look forward to welcoming you on your future visits! Best regards, The Westin Zagreb hotel

10/10 Excellent

morris

Stayed 1 night in Oct 2023
Response from The Westin Zagreb Team on Oct 23, 2023
Dear Morris, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to hear from you and about the excellent stay that where were able to create for you! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Excellent

CAROL

Stayed 4 nights in Sep 2023
Response from The Westin Zagreb Team on Nov 7, 2023
Dear Carol, Thank you for taking time to let us know about your stay at The Westin Zagreb Hotel. We are delighted that you have been our guest and it is wonderful to hear your experiences! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Excellent

William

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The outside of the hotel does not match how nice the hotel is on the inside. It is a lovely place in a great location.
Stayed 3 nights in Sep 2023
Response from The Westin Zagreb Team on Oct 17, 2023
Dear William, We are grateful that you have chosen The Westin Zagreb Hotel for your trip to our wonderful capital city. Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to see we were able to make a memorable experience for you and hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Excellent

Vedran

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff. Excellent service. Conveniently located in the downtown area. Great views from the upper floors. The level of cleanliness could be improved.
Stayed 15 nights in Sep 2023
Response from The Westin Zagreb Team on Oct 15, 2023
Dear Vedran, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay that where were able to make it memorable one! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

2/10 Terrible

Siavash

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a suite. We arrived a bit early, around 1 and told that room wasn’t ready. No problem as check in is at 3 and should come back then… we walked around with our one year old and planned on having her take her nap shortly after 3.. we arrived at 3 and room wasn’t ready, they gave us a voucher for cognac or moscato which no one really drinks… wasn’t exactly in the mood for a drink, exhausted from driving and having a tired child. 330 rolled around and no room. Tried to ask if room was ready but the staff said I had to line up in 10-15 person long check in line… by the way everyone was agitated… as many people’s rooms weren't ready. Got the room, and let’s just say needing a refresh is an understatement. Many stains on carpets the sinks and tiles are all faded from foot traffic. Only reason why I booked this hotel was for the indoor pool. Which we came to learn has been leased to a regular gym and guests have to walk through the gym and swim with gym members who are doing laps… looking out in full blown graffiti. After your swim, you can use one of the towels from the gym that have rips in them. And the kicker is they try and nickel and dime you every step of the way. I know how difficult it must’ve been for housekeeping and I have to say despite all the negativity they were so pleasant… My wife and I have stayed at dozens of Westins and I can’t believe they put their brand on this… being so brand driven. Horrible hotel and would never stay here again.
Stayed 1 night in Oct 2023
Response from The Westin Zagreb Team on Oct 10, 2023
Dear Siavash, Thank you for being our guest. We are sorry to read that we didn't meet your expectations. We appreciate your feedback as it helps us improve our service, and have shared it with the hotel team. Our hope is to get another opportunity to welcome you in our hotel in order to create the perfect stay for you. Sincerely, The Westin Zagreb Team

2/10 Terrible

Thomas

Business traveler
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Better option hotels
The check-in process was the slowest I have ever had anywhere, and no apology or acknowledgment from the reception staff ‘Maja’ , the hotel is incredibly dated and the swimming pool is heaving/ tired. Parking is €20 a day- when right next to the hotel it’s €13.30 a day on zona 1. So overall not a good hotel.
Stayed 2 nights in Sep 2023
Response from The Westin Zagreb Team on Sep 30, 2023
Dear Thomas,First and foremost, thank you for staying with us at the Westin Zagreb Hotel during your recent trip and thank you for the time you have set aside to write this review. We are sorry that the overall impression has not met your expectations. Our goal is to provide the same, excellent, service to all of our guests and we strive to make every guest's stay as pleasant as possible. Your review will be shared with our hotel management in order to improve our services in the future. We appreciate your honest feedback and we would be honored to welcome you back to improve the impression and provide a memorable experience. Best regards,Westin Zagreb Team

6/10 Okay

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities
Good enough for one night.
Disappointed in the room’s condition. Also, the AC appeared to be laboring to keep the temperature cool. Rippled carpet, peeling wallpaper, super slow USB port. Bathroom was clean.
Stayed 1 night in Sep 2023
Response from The Westin Zagreb Team on Sep 24, 2023
Dear Kenneth, Thank you for choosing The Westin Zagreb Hotel and taking your time to leave this review. We are sorry to read that we didn't meet your expectations. Providing the highest level of hospitality is our main goal and we always strive to make our guests feel comfortable. We have shared your comments with the rest of the hotel team. Our hope is to get another opportunity to welcome you in our hotel in order to create the perfect stay for you. Sincerely, The Westin Zagreb Team

10/10 Excellent

Marilyn

Traveled with family
Liked: Amenities
Staff is all excellent! Property is starting to show its age but still a very pleasant stay!
Stayed 1 night in Sep 2023
Response from The Westin Zagreb Team on Sep 24, 2023
Dear Marilyn, On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay. Thank you for taking a moment to share your experience at Westin hotel. We are delighted to hear we were able to ensure a comfortable stay during your visit. We look forward to welcoming you on your future visits! Sincerely, The Westin Zagreb hotel

10/10 Excellent

Marko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!
Stayed 1 night in Sep 2023
Response from The Westin Zagreb Team on Sep 21, 2023
Dear Marko,Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. Our location in the city center and 10 min walking distance to the main square is well suited to accomodate all needs of our guests. We are delighted that you have had an excellent stay and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Excellent

Kenechi

Stayed 2 nights in Sep 2023
Response from The Westin Zagreb Team on Sep 22, 2023
Dear Kenechi, We are grateful that you have chosen The Westin Zagreb Hotel for your trip to our wonderful capital city. Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to see we were able to make a memorable experience for you. and hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Excellent

ELLA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Wonderful hotel, close to the historic center, excellent and kind service, clean, diverse and wonderful breakfast, indoor pool and we also had aview. It was wonderful stay. Only missing a pull-out faucet for the shower. Other than everything was perfect.
Stayed 1 night in Aug 2023
Response from The Westin Zagreb Team on Sep 18, 2023
Dear Ella, On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay. We are so delighted to hear we were able to ensure a comfortable stay and that you enjoyed the breakfast, pool and the view during your visit. We look forward to welcoming you again on future travels! Kind regards, The Westin Zagreb hotel

10/10 Excellent

Gerald

Traveled with partner
Liked: Amenities
The hotel was very good and the location was excellent.
Stayed 1 night in Sep 2023
Response from The Westin Zagreb Team on Sep 18, 2023
Dear Gerald,Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to hear from you and about the excellent stay that where were able to create for you! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

8/10 Good

Manny

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Westin Zagreb was a great stay and the employees were good as well. Zagreb itself tho was pretty rough all around was just graffiti and not the best areas.
Stayed 4 nights in Sep 2023
Response from The Westin Zagreb Team on Sep 15, 2023
Dear Manny, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had a great stay! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Westin Zagreb Team on Sep 12, 2023
Dear Robert,Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay that where were able to make it memorable one! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Excellent

roger

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Westin Zagreb Team on Sep 10, 2023
Dear Roger,Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay that where were able to make it memorable one! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

8/10 Good

Tom

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointing
Very disappointing! Very warn out corridor carpet, unsafe!! Very expensive meals & coffee (Coffee 3-4 times the price across the road in a caffe) Expensive car parking. Location Great, walking distance to Ban Jelačić Zagreb Centar. Good Public Transport
Corridor
View to Zagreb Slijeme 9th Floor
Great View
Stayed 11 nights in Aug 2023
Response from The Westin Zagreb Team on Sep 11, 2023
Dear Tom, Thank you for taking time to review your stay at The Westin Zagreb Hotel. Your feedback is greatly appreciated and we have shared it with our hotel team. We are happy to hear that you have still enjoyed your stay and hotel location. Hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Excellent

karen

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from The Westin Zagreb Team on Sep 10, 2023
Dear karen, We are grateful that you have chosen The Westin Zagreb Hotel for your staying. We are delighted that you have enjoyed our hotel. Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

6/10 Okay

Domagoj

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Parking was convenient and good location to walk to the city center Check in was delayed until 630 even though we arrived at the property for 4pm. Rooms are dated and need upgrading. Property is tired. Not up to Westin standards compared to other Westins I have stayed at.
Stayed 2 nights in Sep 2023
Response from The Westin Zagreb Team on Sep 5, 2023
Dear Doamgoj, First and foremost of all thank you for staying with us at the Westin Zagreb Hotel during your recent trip to town and thank you for the time you set aside to write this review. I am very glad that you have liked our location, but on the other hand I am sorry that the overall impression was not great and that the rooms haven't met your expectations. We are always trying to provide the same, excellent, service to all our guests and we strive for to make every guest's stay as pleasant as possible. We appreciate your honest feedback and we do hope you’ll visit us again. Thank you very much. Best regards, The Westin Zagreb Team

10/10 Excellent

Zeljko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at The Westin was awesome
Stayed 4 nights in Aug 2023
Response from The Westin Zagreb Team on Sep 2, 2023
Dear Zeljko, Thank you very much for taking the time to share your review. We're happy to hear you have had an awesome stay with us and we sincerely do hope you will visit us again! Sincerely, Westin Zagreb Team

10/10 Excellent

Talal, Springfield Gardens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the heart of Zagreb, minutes away from all shops, restaurants and coffee shops.
Stayed 2 nights in Aug 2023
Response from The Westin Zagreb Team on Aug 31, 2023
Dear Talal, We are grateful that you have chosen The Westin Zagreb Hotel for your trip to our wonderful capital city. Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to see we were able to make a memorable experience for you. Your feedback is greatly appreciated as it helps us improve. We hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from The Westin Zagreb hotel on Aug 27, 2023
Dear Mrs. Melissa,On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay.Thank you for taking a moment to share your experience at Westin hotel. We are so delighted to hear we were able to ensure a comfortable stay during your visit.We look forward to welcoming you on your future visits!Best regards, The Westin Zagreb hotel

6/10 Okay

CARLOS MANUEL, NEW YORK

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel rooms are very outdated. Also hotel reception service is pretty basic and unfriendly. The only good thing is the great breakfast they serve that is one of the best around the world.
Stayed 2 nights in Aug 2023
Response from The Westin Zagreb hotel on Aug 20, 2023
Dear Mr. Manuel CarlosThank you for your loyalty to the brand and for taking your precious time to share impressions of your recent stay with us.On behalf of the Westin Zagreb Hotel I would like to pass on our sincerest regrets and apologies for the poor experience you had at our Hotel. We take pride in delivering on service excellence, and I'd really appreciate if you have some time and you can write us in more detail what was not according to your expectations.Thank you once again for your feedback, and we hope to welcome you again soon so that we can improve your impression and experience. Best regards, The Westin Zagreb hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from The Westin Zagreb Team on Aug 18, 2023
Dear Anonymous, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay that where were able to make it memorable one! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience
Stayed 1 night in Aug 2023
Response from Westin Zagreb hotel on Aug 13, 2023
Dear Mr. Joseph,On behalf of The Westin Zagreb Hotel, I want to thank you for sharing about your experience at The Westin Zagreb Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are delighted to hear that you enjoyed your stay.Once again, we appreciate you taking the time to share your feedback, and we hope to have an opportunity in welcoming you again in the near future.Best regards, Westin Zagreb hotel

10/10 Excellent

Alon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Deluxe rooms are spectacular and are actually suit with two toilets, the SPA, pool and gym are world class, breakfast as fantastic as well. Holes is old from the outside but very well preserved and maintained and internally
Stayed 1 night in Jul 2023
Response from The Westin Zagreb hotel on Aug 3, 2023
Dear Mr. Alon,On behalf of The Westin Zagreb Hotel, I want to thank you for sharing about your experience at The Westin Zagreb Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are delighted to hear that you enjoyed our apartment, as well as our property's location and its services. Also, we are glad we were able to ensure you a pleasant stay. Your feedback has been shared with our hotel management.Once again, we appreciate you taking the time to share your feedback, and we hope to have an opportunity in welcoming you again in the near future.Best regards, The Westin Zagreb hotel

10/10 Excellent

John I

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal city view! Enjoyed the walk to and from town centre. Didn’t need a car the whole time.
Stayed 3 nights in Jul 2023
Response from The Westin Zagreb Team on Aug 2, 2023
Dear John,It is wonderful to hear back from you and to receive your feedback! Our hotel is a 10 min walk form the main square and we are delighted that our location has fulfil all your needs on this trip.We hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Excellent

Arlene, Bastille street

Traveled with family
Liked: Amenities
Great place, would visit again!
Stayed 1 night in Jul 2023
Response from The Westin Zagreb Team on Jul 31, 2023
Dear Arlene, thank you for choosing The Westin Zagreb for your place to stay. We are glad that you have enjoyed our hotel services. Thank you for leaving us this review, as it helps us to improve. We hope to see you again in the near future. Sincerely, The Westin Zagreb Hotel

8/10 Good

Van

Liked: Cleanliness, staff & service
Wonderful property and staff and service were wonderful! Restaurant in the hotel was excellent as well! Hotel is a bit dated and could use a refresh. It is also just a bit outside of city center with few options for transportation so you have to hoof it yourself or call an Uber. Nonetheless a wonderful stay in Zagreb
Response from Westin Zagreb Team on Jul 29, 2023
Dear Van, Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us and that our services and staff met your expectations. We are planning to take the next step in the refurbishment of the whole hotel in the upcoming year, and it will be our pleasure to have the opportunity to welcome you again on your future visits to Zagreb after it is completed.Thank you for being our guest an we hope to welcome you on your next trip to Zagreb.Sincerely, Westin Zagreb Team

10/10 Excellent

Valentina, Harbor City

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dragan manger very professional
Stayed 1 night in Jul 2023
Response from Westin Zagreb Team on Jul 29, 2023
Dear Valentina, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. Providing the highest level of hospitality is our priority and we are delighted to hear you were satisfied with professionalism of our staff. We hope to see you again in the near future. Sincerely, The Westin Zagreb Hotel

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location easy to walk to city center and safe area. Great bedding and shower. Elaborate breakfast. Nice indoor pool and huge gym
Stayed 3 nights in Jul 2023
Response from The Westin Zagreb Hotel on Jul 26, 2023
Dear Terry, We are grateful that you have chosen The Westin Zagreb Hotel for your staying. Thank you for taking the time to let us know about your experience at The Westin Zagreb Hotel. We are very glad to hear that you are content with our service and breakfast. Thank you for the kind words. We hope to have you as our guest again soon! Sincerely,The Westin Zagreb Team

8/10 Good

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was my highlight. It's also within proximity if you prefer walking. I'm a Marriott Bonvoy member but whole prepaid credit was confusing for me as it was the first time experiencing it.
Response from Westin Zagreb Team on Jul 23, 2023
Dear Randolph, Thank you for staying at our hotel and taking the time to leave this review. We are delighted that you have enjoyed our location and the breakfast was to your liking, but sad to hear our paying procedure confused you.Your feedback is greatly appreciated as it helps us improve. We hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

6/10 Okay

Amrita

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff made up for it with their kindness and efficiency, but other than the large rooms I don’t have very many good things to say about this property. It’s quite old and dirt and the pool is downright disgusting with mold and roaches and quite smelly and worn locker rooms. We decided to check out after 2 days even though we were booked for 5 nights.
Stayed 2 nights in Jul 2023
Response from The Westin Zagreb Team on Jul 19, 2023
Dear Amrita, Thank you for being our guest for your trip to our capital city. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We are glad that the staff was able to offer their service and we truly hope for the opportunity to welcome you again and provide the most memorable stay perfect in every meticulous detail, especially after our renovation. Thank you very much and best regards from the Westin Zagreb Team

10/10 Excellent

Bei

Liked: Cleanliness, staff & service, property conditions & facilities
Quality
Stayed 1 night in Jul 2023
Response from Westin Zagreb Team on Jul 16, 2023
Dear Mr. Bei,On behalf of the entire hotel team, I want to thank you for being our guest and sharing about your hotel experience.It is always encouraging to hear positive feedback, and we are so happy to see you were satisfied with your stay in the Westin Zagreb hotel. Everyday we try to give our best so that our guests can have a comfortable and pleasurable stay. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Ivana

4/10 Poor

Guy-Jean

Disliked: Staff & service, property conditions & facilities
Response from Westin Zagreb Team on Jul 15, 2023
Dear Guy-Jean, Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and we regret, that in this case we have disappointed you. We hope to have the opportunity to welcome you back and create your perfect stay! Sincerely, Westin Zagreb Team

10/10 Excellent

Davor

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in Zagreb
Stayed 1 night in Jun 2023
Response from The Westin Zagreb Team on Jul 1, 2023
Dear Davor, We are grateful that you have chosen The Westin Zagreb Hotel for your trip to our capital city. Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have enjoyed your stay. Your feedback is greatly appreciated as it helps us improve our service. We hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Excellent

Connie, Mexico

Stayed 3 nights in Jun 2023
Response from Westin Zagreb Team on Jul 19, 2023
Dear Connie, I want to thank you for being our guest and taking time to share about your experience in the hotel.It is always reassuring to hear positive feedback. We are happy to see you were overall satisfied with your stay in the Westin Zagreb hotel. We try to do our best so that our guests can have a comfortable and pleasurable stay.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. Kind regards, Westin Zagreb Team

10/10 Excellent

Zarko

Stayed 1 night in Jun 2023
Response from The Westin Zagreb Hotel on Jul 19, 2023
Dear Mr. Zarko,On behalf of the entire hotel team, I want to thank you for being our guest and sharing about your hotel experience.It is always encouraging to hear positive feedback. We are happy to see you were overall satisfied with your stay in the Westin Zagreb hotel. Everyday we try to give our best so that our guests can have a comfortable and pleasurable stay.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Ivana

10/10 Excellent

SANJOY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Westin Zagreb Team on Jun 26, 2023
Dear SANJOY, thank you for choosing The Westin Zagreb for your place to stay. We are glad that you have enjoyed our hotel services. Thank you for leaving us this review, as it helps us to improve. We hope to see you again in the near future. Sincerely, The Westin Zagreb Hotel

8/10 Good

Maja

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location and modern accommodation
Stayed 1 night in Jun 2023
Response from The Westin Zagreb hotel on Jun 24, 2023
Dear Maja, Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us and that the location and accommodation suited you.Your feedback will be shared with our staff with a goal to improve our service and, hopefully, make your next stay with us even better.Thank you for being our guest an we hope to welcome you on your next trip to Zagreb.Sincerely, Westin Zagreb Team

10/10 Excellent

Thomas

Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from The Westin Zagreb Team on Jun 22, 2023
Dear Thomas,Thank you for choosing The Westin Zagreb for your place to stay. We are glad that you have enjoyed our hotel services as well as our location. Thank you for leaving us this review, as it helps us to improve. We hope to see you again in the near future. Sincerely,The Westin Zagreb Team

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Westin Zagreb Team on Jun 12, 2023
Dear Jill, Thank you for taking the time to leave us your review. We appreciate you being our guest and look sincerely forward to welcome you again to our hotel on your future visits to Zagreb. Sincerely, Westin Zagreb Team

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Great location as it is close to old downtown area. Was on an upper floor and a wedding reception was going on above my floor with live band that played late into the night making it difficult to fall asleep
Stayed 2 nights in Jun 2023
Response from Westin Zagreb Team on Jun 4, 2023
Dear Jay, Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us and that the location suited you.Your feedback will be shared with our staff with a goal to improve our service and, hopefully, make your next stay with us even better.Thank you for being our guest an we hope to welcome you on your next trip to Zagreb.Sincerely, Westin Zagreb Team

6/10 Okay

Alissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what I expected out of The Westin
This hotel location needs renovations: carpet is 30+ years old, room fabric curtains are old and dirty, the beddings were not comfortable, and comforters are washed only twice a year. It looked like I had mold growth in my room and I was not sleeping well. I also got sick there on my 3rd night. I think the room was not sanitized well before me.
Stayed 5 nights in May 2023
Response from The Westin Zagreb hotel on May 29, 2023
Dear Alissa, thank you for choosing to stay at the Westin Zagreb Hotel. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations in certain areas. Our manager on duty has had the pleasure of speaking with you and going through the room. The marks at the door have been made by the greasing of the hinges which will be addressed. We truly hope for the opportunity to welcome back once the renovations for the hotel have been completed in the upcoming years and provide the most memorable stay perfect in every meticulous detail. Thank you very much and best regards from the Westin Zagreb hotel.