Dear Anonymous, Thank you for choosing Sheraton Zagreb hotel and for posting this top rating. We work hard to provide the perfect service and are glad to have managed to meet your expectations. We would be honored to welcome you back. Kind regards, Sheraton Zagreb Team.
Dear Guest, thank you for your loyalty to the Sheraton brand. We're glad we were able to exceed your expectations. We’re looking forward to welcoming you back again soon. Best regards, your Sheraton Zagreb team!
Dear Guest,
thank you for your loyalty to the Sheraton brand and for taking your time to share impressions of your recent stay with us. We’re looking forward to welcoming you back again soon. Best regards, your Sheraton Zagreb team
10/10 (非常に良い)
宿泊されたお客様
2019 年 7 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 7 月に 2 泊滞在
Sheraton Zagreb Teamからの返信 (投稿日 : 2019 年 7 月 24 日)
Thanks for staying with us. We work hard to make our guest happy and appreciate your feedback!
10/10 (非常に良い)
宿泊されたお客様
2019 年 7 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
よかったです
立地が良かったです。
清掃もちゃんとしてました。
お水、スリッパもありました
宿泊されたお客様
2019 年 7 月に 3 泊滞在
Vera Puncecからの返信 (投稿日 : 2019 年 7 月 9 日)
Dear Guest,
thank you so much for your review and your top rating! I am happy as one can be to learn that you recognized the efforts of the housekeeping staff who works tremendously hard to ensure every guest's room is clean and has the complimentary water. It was our pleasure having you as our guest. We hope to see you again soon. Best regards from Sheraton Zagreb team!
Dear Guest,
Thank you so much for your review and top rating. I am happy to learn that you have recognized the quality of service we provide. Very glad to hear you have enjoyed the breakfast and swimming pool area. It was our pleasure having you as our guest. We hope to welcome you again soon. Best regards from Sheraton Zagreb team.
Dear Anonymous, thank you for your loyalty to the Sheraton brand and for taking your time to share impressions of your recent stay with us. Regarding breakfast, please accept our sincere apologies because we have not fully met your expectations. We strive to improve our service every day and provide perfect stay for all guests. We are looking forward to welcome you back again soon. Best regards, your Sheraton Zagreb team.
Dear Guest,
Thank you for choosing Sheraton Zagreb Hotel.
We value your feedback and we appreciate the time you took to share impressions of your stay.
Please feel free to contact us for any further assistance.
Kind regards,
Mario Susak
General Manager
8/10 (良い)
michi、Japan
2018 年 8 月 19 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
michi
2018 年 8 月に 1 泊滞在
Mario Susakからの返信 (投稿日 : 2018 年 8 月 20 日)
Dear Guest,
Thank you for choosing Sheraton Zagreb Hotel!
We hope you enjoyed your stay and we look forward to your next visit.
Kind regards,
Mario Susak
General Manager
10/10 (非常に良い)
宿泊されたお客様
2018 年 8 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2018 年 8 月に 3 泊滞在
Mario Susak からの返信 (投稿日 : 2018 年 8 月 20 日)
Dear Guest,
Thank you for choosing Sheraton Zagreb Hotel!
We're pleased to see that you experienced a pleasant stay and we hope your next stay is just around the corner.
Sincerest regards,
Mario Susak
General Manager
8/10 (良い)
宿泊されたお客様
2018 年 8 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2018 年 7 月に 2 泊滞在
Mario Susak からの返信 (投稿日 : 2018 年 8 月 20 日)
Dear Guest,
Thank you for choosing Sheraton Zagreb Hotel!
We're pleased to see that you experienced a pleasant stay and we hope your next stay is just around the corner.
Sincerest regards,
Mario Susak
General Manager
Dear Mr. Nick,
Thank you for choosing Sheraton Zagreb Hotel and for taking some of your valuable time to share impressions of your stay.
We are delighted to learn that we provided an impeccable stay and we look forward to welcoming you back in the future.
Kindest regards,
Mario Šušak
General Manager
Dear Mrs. Michiyo,
Thank you for choosing Sheraton Zagreb Hotel.
We are delighted to know that you recognized our efforts to provide a pleasant, memorable and comfortable stay.
We look forward to welcoming you back.
Sincerest regards,
Mario Šušak
General Manager
メインバスステーション、中央駅から徒歩圏内です。
部屋も清潔できれいなホテルです。
ただ、スタッフは、ややフレンドリーさに欠けます。
英語が得意でないゲストに対しては、もう少しゆっくり話してほしいです。
It is a hotel within walking distance from the main bus station and the central station.
The room is also clean and beautiful hotel.
However, the staff, lacks a little friendliness.
For English is not good guest, I want to talk a little more slowly.
Dear M,
I truly appreciate your detailed account of your stay impressions. Your observations are very insightful; thank you for taking the time to share these details. It is wonderful to hear you found our city to be a great place to visit. I sincerley hope we will have the opportunity to we lcome you back - your Sheraton Zagreb Hotel awaits your return1
Regards,
Mario
Dear Bariemi,
Thank you for the great review - this is a great source of encouragement, much appreciated. I am very happy to see that we managed to connect with you . Do come back soon - your Sheraton Zagreb Hotel awaits you.
Sincerely,
Mario
10/10 (非常に良い)
Teru、Tokyo
2014 年 7 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Location
Great Location and great service. You will get what you expect from Sheraton. The hotel is close to the major places where you want to go.
Dear Hyung Chul, Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to see that you had a positive experience overall, as reflected in your score.Your satisfaction is our top priority, and we're delighted that we could meet your expectations during your stay. Should you have any further comments or suggestions for improvement, please feel free to share them with us.We look forward to welcoming you back for another wonderful stay in the future.Kind regards,Sara Leonie
10/10 (非常に良い)
Roberto
カップルで旅行
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Struttura posizionata a 15 minuti a piedi dal centro e dai luoghi d'interesse. i servizi offerti sono commisurati alla categoria della struttura. Personale professionale e disponibile. Stanza pulita e dalle dimensioni adeguate.
Roberto
2024 年 4 月に 1 泊滞在
Front office teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Roberto,Grazie per aver scelto di soggiornare presso il Sheraton Zagreb Hotel e per aver condiviso la sua esperienza con noi. Siamo lieti di sapere che la posizione della nostra struttura, a soli 15 minuti a piedi dal centro e dai luoghi d'interesse, sia stata di suo gradimento. Ci impegniamo costantemente per garantire servizi all'altezza delle aspettative della nostra categoria di hotel.Siamo felici che il nostro personale abbia contribuito a rendere il suo soggiorno piacevole e che abbia apprezzato la professionalità e la disponibilità che ci impegniamo a offrire a tutti i nostri ospiti. La pulizia delle stanze è una priorità per noi e ci fa piacere sapere che la sua camera era pulita e dotata delle dimensioni adeguate.Apprezziamo molto il suo feedback, che ci aiuta a mantenere e migliorare i nostri standard di servizio. Speriamo di poterla accogliere nuovamente presso il nostro hotel per un soggiorno ancora più piacevole in futuro.Cordiali saluti,
10/10 (非常に良い)
Mike
カップルで旅行
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to Zagreb station. Facilities. Good staff. The only thing we didn’t like was that the pillows were new and too deep, but that should not be a permanent problem. Everything else was perfect.
Mike
2024 年 4 月に 1 泊滞在
Front office teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Mike,Thank you for choosing to stay at Sheraton Zagreb Hotel and for sharing your experience with us. We're delighted to hear that our hotel's proximity to Zagreb station, along with our facilities and excellent staff, met your expectations.We apologize for any discomfort caused by the new and too deep pillows. Your feedback is invaluable, and we'll certainly look into providing pillow options that cater to various preferences to ensure a more comfortable stay for our guests.We're thrilled that aside from this minor inconvenience, everything else was perfect for you. Your satisfaction is our top priority, and we're committed to continuously improving our services to create memorable experiences for our guests.We hope to have the pleasure of welcoming you back to Sheraton Zagreb Hotel in the future.Warm regards,
10/10 (非常に良い)
Narayan
カップルで旅行
2024 年 4 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff, very helpful!
Narayan
2024 年 4 月に 3 泊滞在
Front office teamからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Narayan,Thank you very much for kind review.We hope to host you again soon.Kind regards,
10/10 (非常に良い)
Michaela
2024 年 3 月 29 日
Wie immer wunderbar, komme immer wieder gerne…
Michaela
2024 年 3 月に 1 泊滞在
Front office teamからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Ms Michaela, thank you so much for your kind review. It was a pleasure to have you as our guest and we hope to host you again in the future.Kind regards,
Dear Rifat,Thank you so much for your kind review. It was a pleasure to have you as our guest and we hope to host you again in the future.Kind regards,
10/10 (非常に良い)
Rifat
2024 年 3 月 25 日
Excellent
Rifat
2024 年 3 月に 1 泊滞在
Front office teamからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Rifat,Thank you for choosing to stay at Sheraton Zagreb Hotel and for taking the time to rate your experience. We're delighted to see that you rated us 5 out of 5!Your satisfaction is our utmost priority, and we're thrilled to have provided you with an exceptional stay. If there are any specific highlights or aspects of your experience that contributed to your perfect rating, we would love to hear about them.We appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,
8/10 (良い)
Scott
2024 年 2 月 8 日
Scott
2024 年 2 月に 4 泊滞在
Front office teamからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Scott,Thank you for taking the time to review your recent stay at Sheraton Zagreb Hotel.We appreciate your rating of 4 out of 5 and are glad to hear that overall, you had a positive experience with us. Your feedback is important to us as we continually strive to enhance our services and facilities to better meet the needs of our guests.If there are any specific areas where we can improve to earn a higher rating in the future, please feel free to share your feedback with us. We are committed to providing the best possible experience for all our guests and would appreciate any suggestions you may have.Thank you for choosing Sheraton Zagreb Hotel, and we hope to have the opportunity to welcome you back for an even better stay in the future.Best regards
Dear Thomas,thank you so much for your kind review of our hotel. It was a pleasure to have you as our guest and we hope to host you again in the future. Kind regards
6/10 (普通)
thierry、Morainvilliers
出張
2024 年 2 月 7 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Le personnel est tres bien, aussi bien au bar, que au petit dejeuner. Il sont tres serviables et souriants.
Les chambres sont veillottes, et les douches sales (joints moisis, pommeau de douche branlant).
Les chambres sont egalement assez bruyantes.
thierry
2024 年 2 月に 2 泊滞在
Front office teamからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Mr. Thierry,Thank you so much for taking the time to share your amazing experience at the Sheraton Zagreb Hotel! We are delighted to know that our hotel exceeded your expectations.At Sheraton Zagreb Hotel, we strive to provide exceptional hospitality and create memorable experiences for each of our guests. We are thrilled to learn that our team's dedication and commitment made your stay truly special. We will make sure to pass on your compliments to the entire staff, as they will be thrilled to know that their efforts made a positive impact on your stay.We are honored to have had the opportunity to be a part of your visit to Zagreb, and we truly appreciate your wonderful feedback. Your endorsement means the world to us and will serve as a great motivator for our team.Once again, thank you for choosing the Sheraton Zagreb Hotel, and we look forward to welcoming you back for another exceptional stay in the future.Sincerely,MartinaSheraton Zagreb Hotel