Dear Guest, thank you for informing us about those problems. We`re sorry to hear you haven`t had a good time here with us. Unfortunately, some things we cannot have under control(smoking in bar, loud guests etc.). We hope you`ll give us new chance to show how we improved our facilities. Best regards from Chillout Family

Sorry to read you had a mediocre experience. What was the reason?

We loved having you stay with us! Thanks for everything and we hope to see you again soon! Greetings from Chillout :D

Thanks for the awesome review! Come back soon :)

Thanks for reviewing! We're glad to hear you enjoyed everything and hope to see you in Zagreb again soon

Thanks for reviewing! We love the opportunity to improve, if you could tell us where we went wrong we'll try to make it better for next time! Cheers

Thanks for the kind words! Come again soon!

Thanks for writing to us! See you next time :)

Thanks for the great review! We hope to see you soon

Dear Ana Clara, We are delighted to hear that you enjoyed your stay in our hostel and hopefully, we will have the pleasure to accommodate you again. Best regards, Chillout team

Dear Katie, We are delighted to hear that you enjoyed your stay in our hostel and hopefully, we will have the pleasure to accommodate you again. Best regards, Chillout team

Dear Richard, We are delighted to hear that you enjoyed your stay in our hostel and hopefully we will have the pleasure to accommodate you again. Best regards, Chillout team

Hello Marcio, Thank you for choosing Chillout hostel for your stay in Zagreb. We are delighted that you enjoyed your stay with us and hope to see you again on your next trip to Zagreb. Kind regards, Chillout hostel Zagreb

Dear, We are delighted to hear that you enjoyed your stay in our hotel and hopefully we will have the pleasure to accommodate you again. Best regards, Timeout Heritage Hotel Zagreb

Hello, Thank you for choosing Chillout hostel for your stay in Zagreb. We are very happy that you enjoyed your stay with us and hope to see you again on your next visit to Zagreb. Kind regards, Chillout hostel Zagreb

Hello, Thank you for choosing Chillout hostel for your stay in Zagreb. We are very happy that you enjoyed your stay and hope to see you again on your next stay in Zagreb. Kind regards

Hello, Thank you for choosing Chillout hostel for your stay in Zagreb. We are happy that you enjoyed your stay with us. Thank you for telling us, we will correct the mistake right away. We hope to see you again on your next stay in Zagreb. Cheers, Chillout hostel

Hello Zeljana, Thank you for choosing Chillout hostel for your stay in Zagreb. We are very happy that you liked your stay with us. Hope to see you again on your visit to Zagreb. Kind regards, Chillout hostel

Dear Guest, Thank you very much for your nice review. We look forward to welcome you for your next stay in Zagreb. Kind regards, Hostel Staff

Cher invité, Merci pour votre avis et pour nous avoir fait part de cette situation. Nous sommes choqués d'entendre cette nouvelle et désolé pour la gêne occasionnée. Depuis que vous avez fait une réservation pour l'auberge Chillout, et étant donné que l'auberge Chillout est actuellement fermée en raison de la rénovation, votre réservation a été transférée au Timeout Heritage Hotel et si cela était un problème, nous nous en excusons. Nous prenons cette affaire très au sérieux, le Timeout Heritage Hotel vise à offrir une atmosphère agréable et vibrante, mais aussi un endroit où nos clients peuvent se reposer. Veuillez, à l'avenir, informer immédiatement la réception de tout problème afin que nous puissions vous aider. Nous nous excusons à nouveau de vous avoir laissé tomber à cette occasion et espérons vous rattraper à l'avenir. Meilleurs voeux Timeout Heritage Hotel

Dear Jerry, thank you for your reservation! We are sorry to hear about your expierience. We admit that Croatia has an extremely heavy smoking culture, and we allow smoking in our bar thats equipped with effective ventilation (which can only work if the windows are all closed). We're sorry if this put a damper on your time with us and hope we can make it up to you next time. All the best from Chillout :)

Dear Guest, thank you for sharing with us your opinion. Greetings from Chillers

Dear Jerry, Thank you for your reservation. We are a hostel with a bar in the lobby area. We have something happening every night at Hangout bar in the hostel lobby. Also, you can check out Timeout hotel just a short distance away from us. We have a bar and a nightclub over there aswell! Kind regards, Mateo

Sad to hear you had a bad experience. Yes, most of our guests are young people and all of our social media shows so. We do welcome guests of all ages though.

Glad to read you had a good experience.

Said you had a bad experience. We will take a look at our cleaning department. Regarding the room photos, we have examples of each and every type of rooms on the website, can you be more specific?

Thanks for the great review. If you find it noisy you can always ask for a room change at reception.

Sorry to read you had a bad experience. What was the reason?

Dear Guest, thank you for choosing our Hostel as your place of residence. We`re glad to know that you really enjoyed during your stay here with us, and we hope to see you soon again. Greetings from whole Chillout Hostel Team. :)

Dear Guest, thank you for choosing our Hostel as your place of residence during your visit to Zagreb. We`re glad we had you as a guest. Greetings, Chillout Hostel Team

disculpa os problemas com ar condicionado e muitas gracias por a suo feedback.

Muito obrigado pelo seu feedback. Natalie já nos deixou e voltou para casa, mas vamos deixá-la saber o seu agradecimento. Sempre feliz da sua visita! :)

Always happy to get a ten out of ten :)

Always gald to get a five out of five :)

Dear guest, thanks for choosing Chill Out as your staying location in Zagreb. We are sorry to read you found it small and that there were too many backpackers. We will take a look into our organization. Thanks for expressing your concern.

Dear guest, Thanks for staying at Chill Out during your visit to Zagreb. Thanks for your critique, we will talk to our cleaning stuff and see how we can improve.

Dear Guest, thank you for choosing our Hostel to a place of your residence in the City of Zagreb. We`re glad you had a good time here with us. Greetings from Chillout Hostel Team!

Thanks for the amazing review! We hope to see you again soon! Cheers from Chillout :D

Querido Alejandro, gracias por tus cumplidos. Nos alegramos de que hayas tenido una buena experiencia tanto a nivel informal como comodidad fisica y acustica (Teclado Croata sin tildes ni enies jaja) Esperamos verte pronto de regreso, siempre eres bienvenido.

Dear Guest, Thanks for choosing Chillout as your residence during your stay in Zagreb. You actually booked two beds which were provided. We will take a look at our reservation system non the less to prevent future misunderstandings. Thanks for voicing your concern.

Dear, we`re sorry for your disappointing, but it wasn`t our fault. Namely, we had some technical problem with your room so we couldn`t let you in the room you reserve. We found you another apartment for the price of the room, as it was told to you in the moment of check-in. We hope that we will have a chance to fix this review and that you will give us an opportunity to fix your memory about us. Best regards,

Dear guest, thank you for your review and for letting us know about this situation. We are shocked to hear this news, and sorry to hear of your poor experience. We take this matter very seriously and have promptly investigated the situation upon receiving your review. We aim to offer a fun and vibrant atmosphere, but also a place where our guests can rest. Please, in the future, inform the reception immediately of any issues so that we can help you, and your fellow travellers. We apologise again that we let you down on this occasion, and hope to make it up to you in the future. Warm regards, Chillout Family :)

Danke für Ihre Rückmeldung! Unser Personal ist immer gerne bereit, unseren Gästen bei Fragen und Bedürfnissen so gut wie möglich zu helfen. Vielen Dank im Namen unseres gesamten Teams, dass Sie das bemerkt haben :) Deshalb geben wir zu, dass in Kroatien eine starke Rauchkultur herrscht. Dementsprechend erlauben wir das Rauchen im hinteren Bereich unserer Bar, die mit einer wirksamen Belüftung ausgestattet ist, so dass auch Nichtrauchergäste eine angenehme Zeit in der Bar verbringen können. Das Rauchen in anderen öffentlichen Bereichen, Zimmern, Badezimmern und Fluren usw. ist strengstens verboten. Jeder Gast ist beim Check-In über alle Richtlinien des Hostels informiert. Obwohl wir alle Arten von Veranstaltungen in unserer lebhaften Bar organisieren, sind Komfort und Schlaf der Gäste, die nicht an unseren Aktivitäten in der Bar teilnehmen möchten, für uns von großer Bedeutung. Unsere Bar hat eine wirklich gute Schalldämmung und wir nehmen ständig die Behauptung auf, dass Musik nicht zu hoch gespielt wird. Vielen Dank, dass Sie uns auf all dies aufmerksam gemacht haben. Wir arbeiten derzeit an der Verbesserung unserer Einrichtungen und wir haben große Pläne, dass die Zukunft effizienter und für die Gäste besser geeignet ist, damit sich jeder während des Aufenthalts wohlfühlen kann ihr Aufenthalt Es tut uns sehr leid, dass wir Sie bei dieser Gelegenheit in einigen Aspekten enttäuscht haben, aber wir hoffen, dass Sie uns in Zukunft wieder besuchen können, damit wir es wieder gutmachen können! :Beste Gruße, Chillout

Dear guest, Thank you for your review! We are sorry you experienced some inconveniences during your stay here. As you may know, Croatia still has its own currency (Kuna), and nowhere in Croatia is possible to pay in euros, which includes bars and restaurants as well. At the reception we accept credit cards (visa, maestro, mastercard), but our bar unfortunately only takes cash. As we are located in the city center, there are various exchange offices and ATMs in a walking distance from the hostel, and our lovely receptionists would give you all the information and help you out. We hope for the next time we can help you a bit more with some issues you may have. All the best from Chillout team! :-)