Thank you for choosing to stay with us. We are sorry you feel we did not merit the rate you paid. We conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We appreciate all of your great feedback and hope to have you as our guest again. Sincerely, Hotel Management

Thank you for being our guest. We are glad your overall stay was a pleasant one and that you found your suite comfortable. We appreciate your feedback and hope to see you again soon. Sincerely, General Manager

Thank you for sharing your experience with us! We are pleased you had an overall good stay at Extended Stay America Orange County - Yorba Linda. We appreciate your loyalty and regret any inconvenience caused. We look forward to welcoming you back soon, so that we can exceed your expectations. Sincerely, General Manager

Dear brian, Thank you for your feedback. We apologize for the disappointing condition of your room. Providing a bright and welcoming environment is important to us, and we regret that we fell short during your stay. We are addressing these issues with our team to ensure improvements are made. Your comments are valuable as we strive to enhance our guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Ronneice, Thank you for sharing your experience with us. We apologize for the cleanliness issues you encountered in the hallways and kitchen area during your recent stay. Your feedback is valuable, and we will address these issues with our housekeeping team to ensure that our facilities are properly maintained. We appreciate your understanding and patience. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Sincerely,Hotel Management

Dear Robert, Thank you for bringing this to our attention. We apologize for the inconvenience caused by the trash in the parking lot and the lack of dog bags for cleaning up after pets. Maintaining cleanliness and providing a pleasant environment for our guests is a top priority for us. We will address these issues immediately to ensure that our premises are clean and well-maintained at all times. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Hotel Management

Dear Kevin, Thank you for bringing these issues to our attention. We apologize for the unpleasant odor in your room and any inconvenience caused by the cleanliness of the bathroom. We appreciate your kind words regarding our manager's professionalism and regret any shortcomings in the service provided by our front desk staff. Your feedback will be addressed with our team to ensure improvements are made. We value your input and hope to provide a more satisfactory experience during any future stays.Sincerely,Hotel Management

Dear Curtis, Thank you for sharing your experience at Extended Stay America. We are glad to hear that you found the room decent and appreciated the convenience and quietness of our property. We apologize for any inconvenience caused by the staff's lack of friendliness and the maintenance issues you encountered. Rest assured, we take your comments seriously and will work diligently to address these concerns. Your satisfaction is important to us, and we hope to welcome you back for a more enjoyable experience in the future at Extended Stay America.Sincerely,Hotel Management

Dear victor, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to welcoming you again the next time you are in the area. Sincerely,Hotel Management

Dear Kelly, Thank you for being our guest. We hope you will accept our apologies for not providing the exceptional service you should have received, which is tarnishing your stay with us. Your remarks are vital and shared with the team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

Dear Kimberly, Thank you for choosing Extended Stay America! We are thrilled you enjoyed your stay, and your comments were wonderful to read. We're delighted to hear that you find our accommodations modern, clean, and spacious. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Sincerely,Hotel Management

Dear Richard, Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and comfort is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back at Extended Stay America for another wonderful stay soon!Sincerely,Hotel Management

Dear Cristina, Thank you for your recent stay at our hotel. We apologize for the inconvenience you experienced during your visit. Providing a clean and welcoming environment is our priority, and we regret that we did not meet your expectations. Rest assured, we take your feedback seriously and will address it with our team to ensure that future guests do not encounter similar issues. Thank you for bringing this to our attention, as it helps us improve our services. We hope for another opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Larry, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Sincerely,Hotel Management

Dear HOLLY, Thank you for your review of our hotel. We assure you that we always strive to offer our guests fresh and clean accommodations. Therefore, we apologize that the cleanliness and room conditions you experienced did not meet our high-quality standards. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. Once again, we are sorry for any inconvenience caused and appreciate your feedback. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Ana, Thank you for staying with us. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will take appropriate steps to address them and improve our services. We thank you for your patience and understanding. It was a pleasure to have you as our guest, and we hope to have the opportunity to accommodate you again soon.Sincerely,Hotel Management

Dear Jessica, We are delighted you found privacy a unique experience at Extended Stay America! Our priority is to provide a tranquil and comfortable environment for our guests. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Angela, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Yolanda, Thank you for taking the time to share your feedback with us. Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We are committed to upholding a high standard of quality and service and will be sure to look into this further. Thank you so much for bringing this to our attention. We also appreciate you sharing the positive aspects of your visit and hope you will return so we can provide you with the outstanding stay we are known for.Sincerely,Hotel Management

Dear Chien-Hsien, We're delighted to hear that you had a positive experience at Extended Stay America! Thank you for your kind words about our friendly and supportive staff, as well as the cleanliness of our rooms. We're pleased you found the area quiet and safe, and we appreciate your feedback about our entrance control. We look forward to welcoming you back for another great stay soon.Sincerely,Hotel Management

Dear Michael, Thank you for reviewing your stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Margo, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back shortly to provide you with an even better experience.Sincerely,Hotel Management

Dear Lorrie, We are glad you chose to stay at our hotel. It is nice you had a pleasant time and were pleased with our location. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management