Outdoor pool, pool umbrellas, sun loungers
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Reviews of Leopalace Resort Guam

4 out of 5
Leopalace Resort Guam
221 Lake View Drive, Yona

Reviews

7.6

Good

Rating 10 - Excellent. 229 out of 868 reviews" "
Rating 8 - Good. 362 out of 868 reviews" "
Rating 6 - Okay. 167 out of 868 reviews" "
Rating 4 - Poor. 76 out of 868 reviews" "
Rating 2 - Terrible. 34 out of 868 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love the pool and the atmosphere. Very friendly and accommodating staff. However, the pool hours should be extended. 6pm is too early for a pool to close especially because the bowling alley isn’t operational and there aren’t many entertainment options in the area. We love both restaurants! Always so delicious and staff is always extremely friendly. We always choose Leo Palace as our island getaway. :)
Stayed 1 night in Mar 2024
Response from Leopalace on Mar 28, 2024
Hafa Adai Kari, thank you sharing your feedback with us on your recent stay. We are very happy to hear that you enjoyed the warm hospitality of our Associates and our Restaurants. We do apologize that you were not able to enjoy our pool longer than you would've like to. We hope that we may be able to offer extended hours for our pool in the near future. We certainly look forward to welcoming you back again soon.

10/10 Excellent

Raelani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Leopalace on Mar 20, 2024
Hafa Adai Reelani, Thank you for reviewing your stay with us on Expedia. We are happy to hear that you enjoyed your stay and look forward to welcoming you back again soon!

8/10 Good

Shinyoung

Stayed 3 nights in Feb 2024
Response from Sincerely, LeoPalace Resort Guam on Apr 2, 2024
Hafa Adai, thank you for reviewing us on Expedia.

4/10 Poor

Jose

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff are not very welcoming, poor experience for me and my family for dinner service, alot of amenties closed, front desk said we had to come back in order to check out cause it was at a later time. Just overall poor service for such a nice hotel.
Stayed 1 night in Feb 2024
Response from LeoPalace Resort Guam on Feb 20, 2024
Hafa Adai Jose, We sincerely apologize for the unfortunate experience you had with your family on your recent visit to our Resort. This is not normal of our staff and will surely address this matter with the appropriate teams. We apologize once again for not meeting your full expectations and hope that we will have the chance in the future to welcome you back.

8/10 Good

Cambry

Stayed 1 night in Feb 2024

10/10 Excellent

Kyle

Stayed 1 night in Feb 2024

2/10 Terrible

Johnny

Business traveler
Disliked: Staff & service, amenities
To far away from everyone and everything I think we where the only ones staying there
Stayed 10 nights in Jan 2024
Response from LeoPalace Resort Guam on Feb 20, 2024
Hafa Adai Johnny, Thank you for sharing your feedback with us. We apologize that the location of our Resort was a bit away from the downtown areas. We do offer shuttles between our Resort and Downtown at certain times of the day. We hope that the distance did not impact too much of your stay, and you were able to enjoy the tranquility of our surrounds.

10/10 Excellent

Kristine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem. Loved the stay and we will surely stay again.
Stayed 1 night in Dec 2023
Response from LeoPalace Resort Guam on Feb 20, 2024
Hafa Adai Kristine, Thank you for your amazing review! We are happy to hear you enjoyed your stay with us. We look forward to welcoming you back again soon.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sincerely, LeoPalace Resort Guam on Jan 1, 2024
Hafa Adai Antonio, Thank you for your amazing review! We are happy to hear you enjoyed your stay with us. Wishing you pleasant travels ahead.

8/10 Good

Johanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked an executive suite for the weekend, and the room was as beautiful as the online pictures. The only drawback is that not all their facilities and amenities are open and available to use. Otherwise, we enjoyed our stay and will definitely be back again.
Stayed 2 nights in Nov 2023
Response from Sincerely, LeoPalace Resort Guam on Nov 27, 2023
Hafa Ada Johanna, Thank you for staying with us once again! We truly value your patronage and hope that in the near future, we can once again have all our facilities and amenities available to our Guests. We certainly look forward to the next opportunity to welcome you back again soon. Until then, Happy Holidays!

8/10 Good

NICKIA

Stayed 3 nights in Nov 2023
Response from Sincerely, LeoPalace Resort Guam on Nov 27, 2023
Hafa Adai NICKIA, Thank you for staying with us and sharing your experience. We apologize for not meeting your full expectations during your stay. We look forward to the next opportunity to welcome you back.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the bath and shower combo, beautiful view, and comfortable bed!
Stayed 1 night in Sep 2023
Response from LeoPalace Resort Guam on Oct 3, 2023
Hafa Adai Maria, thank you for your amazing review! We are glad to hear you loved our renovated guestroom bathroom and beds along with the beautiful view of the grounds.

10/10 Excellent

King

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very much satisfied
Stayed 1 night in Sep 2023
Response from LeoPalace Resort Guam on Oct 3, 2023
Hafa Adai King, thank you for your amazing review!

8/10 Good

hoseop

Stayed 2 nights in Aug 2023
Response from LeoPalace Resort Guam on Sep 18, 2023
하파 아다이! 고객님의 좋은 평가에 감사드립니다!

10/10 Excellent

Johanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was beautiful and looked exactly like the pictures
Stayed 1 night in Jun 2023
Response from LeoPalace Resort Guam on Jul 12, 2023
Hafa Adai Johanna, Thank you for your amazing review! We are happy to hear that you enjoyed our renovated guestrooms.

8/10 Good

Kaylena

Stayed 2 nights in Jun 2023
Response from LeoPalace Resort Guam on Jul 12, 2023
Hafa Adai Kaylena, Thank you for your review!

8/10 Good

KEIKO

Stayed 3 nights in May 2023

10/10 Excellent

Edwin, Waukegan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is it if you’re looking for a private, safe, and clean place to stay during your travels to Guam.
Stayed 2 nights in Mar 2023
Response from LeoPalace Resort Guam on May 3, 2023
Hafa Adai Edwin, Thank You for your amazing review! We happy to hear that our Resort is a private, safe and clean place for your stay.

10/10 Excellent

Ivana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 2 nights in Mar 2023
Response from LeoPalace Resort Guam on Mar 28, 2023
Hafa Adai Ivana, Thank you for your amazing review! We are happy to hear you enjoyed your stay with us.

10/10 Excellent

so yeon

Stayed 2 nights in Mar 2023
Response from LeoPalace Resort Guam on Mar 28, 2023
Hafa Adai. Thank you for your amazing review!

4/10 Poor

Koleton

Stayed 3 nights in Feb 2023

8/10 Good

Heidi

Traveled with group
Liked: Cleanliness, staff & service
Great rooms and elegant interior. The property was hit hard by COVID and a lot of amenities are still closed but a rebound is on the way I think. The golf course is amazing and will only get better as it recovers from the pandemic as well.
Stayed 2 nights in Feb 2023
Response from LeoPalace Resort Guam on Mar 8, 2023
Hafa Adai & Hello Heidi! Thank you sharing your feedback with us. Yes, COVID did interrupt some of our progress, but we are recovering and opening facilities as we go. We hope to welcome you back in the future with added facilities and services.

10/10 Excellent

Dalho

Stayed 11 nights in Feb 2023
Response from LeoPalace Resort Guam on Feb 20, 2023
Hafa Adai! Thank you for your amazing review!

10/10 Excellent

Inwoo

Stayed 2 nights in Jan 2023
Response from LeoPalace Resort Guam on Feb 4, 2023
Hafa Adai! Thank you for your amazing review!

4/10 Poor

Brandy

Stayed 1 night in Jan 2023
Response from LeoPalace Resort Guam on Feb 4, 2023
Hafa Adai Brandy. We sincerely apologize that we did not meet your expectations for your stay. As we strive to ensure guests have an enjoyable stay with us - we kindly invite you to share additional details of where can improve. You may reach us at LPRRSV@leopalaceguam.com We hope to hear from you.

6/10 Okay

colleen

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our stay would have been much better if the restaurant, swimming pool, bowling alley, etc.... were open for use by guest. Also the room air conditioning system evaporator coil was dirty and did not produce enough cooling during the high heat portions of the day or in the evening. Other than those two things our stay was pleasing.

8/10 Good

Shiela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were visiting for a funeral. Check-in could have went a lot smoother. Due to advertising the room sleeping 5 people that was not the case. I almost had to get another room for my son would have to put out another $1000. They were able to make in exception in the end keeps us all in the same room. But still had to put out almost another $1000. Not to mention a did land up booking another room for my in-laws. Other then that. We were very comfortable and that’s what matters the most for our family.
Stayed 7 nights in Jun 2022

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Reimar

Stayed 1 night in Jun 2022

10/10 Excellent

ALLAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it is secluded away from busy and crowded streets. Beautiful setting all around. Only con was the pool is undergoing maintenance during our stay and not available for use. Would recommend stay at this location if you’re looking for a nice and quiet environment.
Stayed 1 night in Feb 2022
Response from Edward - Front Office on Feb 28, 2022
Hafa Adai Allan, thank you for your amazing review! We are happy that you enjoyed the serenity that LeoPalace Resort Guam provides. We apologize that our pool is closed for maintenance at the moment. However, this is necessary for us to make the necessary repairs and enhancements to further ensure that our guests have a relaxing stay. We hope that we can welcome you once again so that you may experience our revitalized pool.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021
Response from Edward - Front Office Manager on Sep 2, 2021
Hafa Adai! Thank you for your amazing review. We look forward to welcoming you back to the LeoPalace Resort Guam.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Would not recommend
Really disappointed. Not only was everything closed, including the pool, but also, we didn’t get the room cleaned because “we didn’t call to ask” although we did leave the sign on the door from 9:30am to 5:15pm requesting the room to be made up. We tried the only restaurant open. It was very poorly done Italian. Even the mashed potatoes were instant. I was honestly shocked. The AC was not very cold. The bed and bathtub however were comfortable. Definitely would not stay here again.
Stayed 2 nights in Jul 2021
Response from Edward - Front Office Manager on Sep 2, 2021
Hafa Adai, Thank you for your review. We truly value feedback such as yours to help us improve and better serve our guests when staying at the LeoPalace Resort Guam. Your feedback will be share your feedback with the appropriate teams responsible for improvement. We are sad to see you go but hope in the near future, you will give us a chance to renew our commitment to our guests.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice quiet place. Awesome for family with kids. Place needs updating but overall a very pleasant stay.
Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

10/10 Excellent

Chelsy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Monique

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times
Our stay was very good. Room was nice and service was good as well. I will definitely return
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
The air conditioning didn’t work making it very uncomfortable. The main hotel was amazing but the other buildings were a little run down as well as the pool.
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2020

6/10 Okay

Daniel

Business traveler
Disliked: Cleanliness, property conditions & facilities
Beautiful location, needs updating.
The hotel is in a beautiful setting. Sadly, the condition of the rooms is below standards.
Floor boards
Floor boards
Counter
Restroom
Stayed 6 nights in Jan 2020

4/10 Poor

April

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 5 nights in Jan 2020

6/10 Okay

Rico, Agat

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We liked the room. However, we did not appreciate being told about certain policies upon check in after we already paid for the room.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
The property is very nice as a whole. Very large entry way, nice room with a view. The food options for breakfast
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet & peaceful. Bowling was super awesome. Staff was super helpful and friendly.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Ive always had an issue with the refrigerator in the room it doesnt get cold so I would always bring something extra and have to get ice daily to keep my drinks cold. Also, they're pool could use a good cleaning and possible renovation especially the kiddie pool with the whole kid gym and slide. You can see the ware and tear all over and what looked to be an old rope net thats been torn apart is discolored and looks like algae. Made me buy swim shoes for myself and my kids. The lifeguards didnt seem as engaged to ensure the safety of the patrons in the pool bc I saw some unsafe acts.
Stayed 2 nights in Nov 2019

6/10 Okay

Yoon

Traveled with family
Garden style street was beautiful and lots of flowers, clean road was nice. Reception wasnt that kind.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Didn't offer extra blankets or no room services. Speed for Wifi was not fast enough. Most places within the hotel doesnt open till 9-10.
Stayed 2 nights in Oct 2019

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities, room comfort
Good weekend get away with family
Great hotel, good restaurants and alot of things to do for the kids. Front desk clerk upon check in seemed very sarcastic when I simply asked if I could check in 30 minutes before check in time.
Stayed 1 night in Oct 2019