Our family got food poisioning at the hotel after eating their food. The hot water served was yellow and the hotel staff tried to cover it up by saying that the pot in which the water was served in a coffee pot, hence the discoloured water was due to coffee stains, and it isn't dirty water. There was no effort in owning the responsibility, instead, we were made to sign a disclaimer. This shows that the hotel tried to shirk all responsibility. Terrible service from a reputable hotel chain.
The room I booked was supposed to have the river view and have executive lounge access, but it was not delivered as promised.
A horrible amd disappointing stay at Pullman. I would never recommend anyone to stay in Pullman ever.