Dear Stephanie,How nice that you visited our Christmas market and that you enjoyed your time in Würzburg. The time before Christmas is always a very atmospheric one. There are also several markets in the neighbourhood, which are held in the courtyards of historic houses and offer homemade cakes, biscuits and mulled wine as well as handicrafts. Perhaps you will come back and visit the small markets in the wine villages. You are sure to enjoy it. We are also pleased that you felt at home in our house, despite the stairs, which are admittedly a little awkward. We could not find any other solution. The compliment to our staff was received with pleasure.We wish you a happy new year 2024, stay healthy and successful. We hope to see you again. YoursSabine Unckell

Dear Mohammad, Thank you so much for your kind rewiew. It is important to us to make our guests' stay as pleasant as possible. We are glad that you enjoyed your stay. We wish you a happy new year 2024, stay healthy and successful. We hope to see you again. YoursSabine Unckell

Dear Jason, Thank you very much for the full score. It is always a great feeling for us to receive such reviews. We love our historic house and our job. We are glad, that you shared your impression. For your next visit, please ask us for a room with a large shower. We will be happy to fulfil your wish. We look forward to your next visit and send you our best wishes for a healthy and successful New Year. YourSabine Unckell

Dear Kenneth, Thank you so much for your kind review. It is important to us to make our guests' stay as pleasant as possible. We are glad that you enjoyed your stay and hope to welcome you again with a warm "Grüß Gott". We wish you a happy new year, stay healthy and successfull. YoursSabine Unckell

Dear Jaroslav, We love our guests who give us 10 points. Thank you very much for the wonderful review. We look after our traditional house with all our love and attention. As do our guests. We enjoy our job so much and have been together as a team for a long time. It's wonderful for us when our guests feel that too. We wish you all the best for the rest of 2023 and every success and good health for the coming year. SincerelyYoursSabine Unckell

Dear Daisuke, belatedly, I would like to thank you for the nice review. We look after our traditional house with all our love and attention. As do our guests. We enjoy our job so much and have been together as a team for a long time. It's wonderful for us when our guests feel that too. We wish you all the best for the rest of 2023 and every success and good health for the coming year. SincerelyYoursSabine Unckell

Dear William, Thank you very much for your detailed evaluation. It is a pity that you did not like our house. You had room 224, this was newly renovated during the pandemic, so I was very concerned that you did not feel comfortable. Over 90% of our guests are very satisfied in the in-house surveys. I have passed on your complaint about the lamps and the fan directly to our technician. Thank you very much for your effort and kind regards from Würzburg. Sabine Unckell

Lieber Christian, ganz herzlichen Dank für die wunderbare 10 Punkte Bewertung. Wir haben uns ganz unglaublich darüber gefreut. Für uns ist das eine schöne Bestätigung für unseren täglichen Einsatz. Wir leiben unseren Beruf, umso mehr freut es uns, wenn unser Gäste das spüren. Herzliche GrüßeIhreSabine Unckell

Dear Andrea,thank you for the lovely comment about our house. We are always very happy when we have such a good review. We love our traditional hotel and our work. We hope to welcome you soon again with a warm "Grüß Gott".YoursSabine Unckell

Dear Ajaz,first of all, I'm so sorry about the late answer. Thank you for the lovely comment about our house. We are always very happy when we have such a good review. We love our traditional hotel and our work. We hope to welcome you soon again with a warm "GRüß Gott".YoursSabine

Liebe Linda, herzlichen Dank für eine großartige 5 Punkte Bewertung. Sie können sich kaum vorstellen, welche Freude das jeweils bei uns auslöst. Wir lieben unsere Aufgabe im Hotel, unser Team ist schon lange beisammen und so ein Lob ist uns stets der größte Lohn. Hoffentlich dürfen wir Sie bald wieder begrüßen. Herzlichste Grüße Claudia Luu -Empfang-

Dear Po Yee, thank you very much for the nice review on Expedia. I'm glad you enjoyed our city and hotel. We hope you had a continued good trip and will visit us again soon. YoursSabine Unckell

Sehr geehrte Frau Dr. Elena, es ist immer eine große Freude, ein so schöne Bewertung zu bekommen. Herzlichen Dank. Unser Team ist schon seit langem im Hause und wir bemühen uns tagtäglich um das Wohlergehen unserer Gäste. Es ist schön, wenn das für Sie spürbar ist. Wir freuen uns auf Ihren nächsten Besuch. Herzliche GrüßeIhreSabine Unckell

Lieber Eric, herzlichen Dank für eine großartige 10 Punkte Bewertung. Sie können sich kaum vorstellen, welche Freude das jeweils bei uns auslöst. Wir lieben unsere Aufgabe im Hotel, unser Team ist schon lange beisammen und so ein Lob ist uns stets der größte Lohn. Hoffentlich dürfen wir Sie bald wieder begrüßen.HerzlichstIhreSabine Unckell

Dear Michele,sorry for the late reply, we had a turbulent month with a major renovation period at the hotel and since I like to answer all reviews myself, my reply had to wait a bit. I was concerned by your review and immediately investigated who it could have been. It was our trainee who is now no longer working with us. I am very sorry that this happened to you with us. This is not at all in our sense and also not what we usually live in the team. If you will come again, please inform me personally so that I can make it up to you. With best regardsSabine Unckell

Dear Sir or Madam,We are always amazed at what we are held responsible for. It's really not our fault that you couldn't find your way to us in the city center. After all, we only have a small downtown area by comparison. The fact that you then find everything bad is probably due to your displeasure. What a pity. With best regards Sabine Unckell

Dear Carol, thank you for wonderful 10 points from 10. That makes us really happy. For us, it's our biggest wage. We hope to welcome you again and send our best wishes.

Dear Scott, thank you for wonderful 10 points from 10. That makes us really happy. For us, it's our biggest wage. We hope to welcome you again and send our best wishes.

Dear Mehpare, thank you for wonderful 5 points from 5. That makes us really happy. For us, it's our biggest wage. We hope to welcome you again and send our best wishes. Yours Claudia Luu (Reception)

Dear Tracy, you made our day. Thank you so much for the ten point review. We hope to see you again soon. Yours sincerely Sabine Unckell

Dear Alexander, thank you for wonderful 5 points from 5. That makes us really happy. For us, it's our biggest wage. We hope to welcome you again and send our best wishes. Yours Claudia Luu (Reception)

Dear Hong, thank you for wonderful 5 points from 5. That makes us really happy. For us, it's our biggest wage. We hope to welcome you again and send our best wishes. Yours Claudia Luu (Reception)

Dear Yibo, thank you for wonderful 10 points from 10. That makes us really happy. For us, it's our biggest wage. We hope to welcome you again and send our best wishes.

Dear Rauan, thank you so much for your kind review. I was surprised about the uncomfortable bed, because I changed all the beds and mattresses in the last years. It will be helpfull to know the room number. The noise is part of every city. This is a point, we can not change. We have a lot of students in Würzburg, so it can't be quiet in the night. Please ask for a room at the backside of the hotel, if you come again. For today, I send you my best regards. YoursSabine

Dear Luise, Thank you so much for your kind review. We hope to see you again and send our kind regards.YoursSabine

Dear Mark, thank you for your evaluation. :) We are happy that you enjoy your stay in our hotel. We are very sorry about the noise from the street. Our location is directly in the city center behind a tram station, we sadly can't change the noises from the street. We are really sorry about that! If you will visit us again, maybe we could gave you a room to the silent street on the other side of the hotel. Kind regards Claudia Luu -reception-

Dear Peter, thank you for wonderful 5 points from 5. That makes us really happy. For us, it's our biggest wage. We hope to welcome you again and send our best wishes. Yours Claudia Luu (Reception)

Dear guest, Thank you for wonderfull 5 points from 5. That makes us really happy. For us, it's our biggest wage. We hope to welcome you again and send our best wishes. Yours Claudia Luu (Reception)

Dear Daniel, thank you very much for your evaluation. :) We are happy to hear, that you enjoy your stay in our hotel! We hope you will visit us again in the future. Kind regards Claudia Luu -reception-

Dear Bernd, thank you for your evaluation. :) We are very sorry about the noise from the street. Our location is directly in the city center behind a tram station, we sadly can't change the noises from the street. We are really sorry about that! If you will visit us again, maybe we could gave you a room to the silent street on the other side of the hotel. Kind regards Claudia Luu -reception-

Dear Elizabeth, thank you for your response. Could you tell us, why we weren't able to fullfill your expectations? That will be very helpfull for us. Thank you and bye, bye Claudia Luu (Reception)

Thank you so much for your kind rating. We hope to see you again. Best regards Yours Claudia Luu (Reception)

Lieber Holger A., ganz herzlichen Dank für Ihre großartige Bewertung. Wir freuen uns immer unglaublich über die volle Punktzahl. Schön, dass Sie sich wohl gefühlt haben. Wir geben wirklich immer unser Bestes und für mich ist mein Beruf eher Passion. Wir hoffen, Sie bald einmal wieder ganz herzlich bei uns begrüßen zu dürfen. Passen Sie gut auf sich auf. Herzliche Grüße aus Würzburg Claudia Luu -Empfang-

Thank you for your response. Could you tell us, why we weren't able to fullfill your expectations? That will be very helpfull for us. Thank you and bye, bye Claudia Luu (Reception)

Thank you so much for your kind rating. We hope to see you again. Kind regards Claudia Luu -reception-

Dear Guest, thank you very much for your wonderful response!! :) We are happy to hear, that you enjoyed your stay in our hotel. We don't know what we could say to show you how lucky we are. Thanks a lot!! Kind regards Claudia Luu -reception-

Dear guest, thank you for wonderfull 5 points from 5. That makes us really happy. For us, it's our biggest wage. We hope to welcome you again and send our best wishes. Claudia Luu -reception-

Thank you so much for your kind rating. We hope to see you again. Best regards Yours Claudia Luu (Reception)

Dear Allison, thank you for wonderfull 10 points from 10. That makes us really happy. For us, it's our biggest wage. We hope to welcome you again and send our best wishes. Kind regards Claudia Luu -reception-

Liebe Gabriele, ganz herzlichen Dank für Ihre großartige Bewertung. Wir freuen uns immer unglaublich über die volle Punktzahl. Schön, dass Sie sich wohl gefühlt haben. Wir geben wirklich immer unser Bestes und für mich ist mein Beruf eher Passion. Wir hoffen, Sie bald einmal wieder ganz herzlich bei uns begrüßen zu dürfen. Passen Sie gut auf sich auf. Herzlichst Ihre Sabine Unckell

Dear guest, thank you for your response. Do you let us know, what you missed in our house? Thank you so much. Best wishes. Yours Sabine Unckell